We visited the Tunbridge Wells branch on 8 August. We needed some assistance and Suzanne helped enormously with that. She was very accommodating and was there to make suggestions which was so helpfu... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... Toon meer
Bedrijf heeft geantwoord
From the moment I first called Tunbridge Wells and spoke to Simona, she couldn't have been any more helpful. Nothing was too much trouble and she went above and beyond to give me the best experience w... Toon meer
Bedrijf heeft geantwoord
Suzanne at the Tunbridge wells branch was so hopeful. Having never shopped in Oka before she walked us round to look at all the sofa and what could work.Explained that I could bring in a video of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contactgegevens
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, Verenigd Koninkrijk
- +44 1892 240403
4,8
Uitstekend
207 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Helpful staff
23 november 2024
Antwoord van OKA - Tunbridge Wells
Dear customer,
Thank you for your review! We're thrilled to hear that our team was able to assist you.
Providing helpful and attentive service is something we strive for every day. We look forward to welcoming you back soon!
Best wishes,
OKA
Antwoord van OKA - Tunbridge Wells
Dear Customer,
We appreciate your kind words and are thrilled to hear that you found our products and advice helpful. We strive to provide the best possible experience for our customers and your feedback is invaluable to us.
Kind regards,
OKA
Small table delivery
Thank you Tony and mark for our delivery was very professional
13 juli 2024
Review zonder uitnodiging
Antwoord van OKA - Tunbridge Wells
Dear Lisa,
Thank you so much for the 5-star review! We're thrilled to hear that Tony and Mark provided you with a professional delivery experience. Your satisfaction is our top priority, and we're glad to have met your expectations. If you need anything else in the future, please don't hesitate to reach out.
Enjoy your new table!
Kind regards,
OKA
A special place in Tunbridge Wells
We have previously ordered online but have now discovered OKA in Hoopers, Tunbridge Wells. We were so pleased especially when Nawel Dahane spent time with us to select a feature lamp and shade for our home. Perfect! Thank you and also to all your colleagues. A lovely place to shop.
15 mei 2024
Review zonder uitnodiging
Antwoord van OKA - Tunbridge Wells
Dear customer,
Thank you for your wonderful review!
We’re delighted to hear that you’ve discovered OKA in Hoopers, and had a great experience shopping with us. It’s fantastic to know that Nawel spent time with you to help select the perfect feature lamp and shade for your home. We’ll be sure to pass on your kind words to Nawel and the rest of our team.
We appreciate your support and look forward to welcoming you back to our lovely store soon!
Best regards,
OKA
Very disappointing customer service
We bought two Kirkwall leather chairs in October 2019. After only four years of occasional use, the leather on one of the seats has split, and we are frankly amazed at just how thin the leather is. We were told by the manager that our complaint would be referred to Customer Services, and their response was that we would need to employ a leather specialist. Subsequent visits to the Tunbridge Wells store have resulted in a very offhand response - we were told that four years is a long time in the life of a leather chair. A very helpful employee in the Bath store however, told us that these chairs ‘should last a lifetime’. We won’t be giving any further business to OKA.
We would reiterate that we bought 2 of the same chairs, treated them the same - kept out of direct sunlight and away from any heat source, used them equally (one does not get used more than the other) - one has performed satisfactorily as we would expect and one has not.
27 december 2023
Review zonder uitnodiging
Antwoord van OKA - Tunbridge Wells
Dear Jonathan,
Thank you for sharing your feedback regarding your leather chairs. We value your input and the opportunity to address your concerns.
We understand your disappointment with the wear on one of your chairs after four years of use. It's important to clarify that leather, as a natural material, varies in durability and reaction to its environment. Factors such as direct sunlight, humidity, and frequency of use can significantly impact the appearance and longevity of leather furniture. Our Kirkwall chairs are crafted with quality materials and are designed to meet a high standard of durability and aesthetic appeal, under typical conditions and with proper care.
The varying advice you received reflects the subjective nature of what can be expected in terms of the lifespan of a leather product. "Lifetime" can vary greatly based on several external factors as previously mentioned. We strive to provide accurate and helpful information across all our stores and regret any confusion that may have been caused in this instance.
We are committed to customer satisfaction and the quality of our products. While we maintain that the issue you've encountered does not stem from a manufacturing defect, we are nonetheless eager to provide assistance and advice on how best to care for your leather furniture to enhance its durability and appearance.
Warm regards,
OKA
Positive Ecperience
On time delivery and friendly service from Lee & Graeme who delivered and installed furniture.
1 februari 2024
Review zonder uitnodiging
Antwoord van OKA - Tunbridge Wells
Dear Mark,
Thank you for your positive feedback! We're glad Lee and Graeme's on-time delivery and friendly service met your expectations. We'll share your kind words with them.
Looking forward to your next visit!
Kind regards,
OKA
Hoopers, Tunbridge Wells
Wonderful range at concession Tunbridge Wells in Hoopers Department Store. Love my new pictures!
12 september 2022
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.