PizzaExpress Reviews 

My shop purchased pizza had hairy mold on it despite being cooked well before "best Before" date. The pizza had been stored correctly.
To add insult to injury they do not provide a phone number for complaints and their e-mail is designed to frustrate a complaint or facilitate warning them of a faulty batch.

Very expensive in the supermarket and when you get it home and cook it you were probably better off buyinga piece of bread really poor quality

Visited Tower Park, Poole restaurant at 1800 hrs Sunday 21 June 2026. Booking for 3 made via a Buy-a-Gift voucher scheme. This gift scheme was an absolute shambles when trying to pay for the meal via a printed voucher. Wasted over an hour but finally resolved by a server called Kerry. She went overboard to assist us throughout this embarrassing process. Thanks to her we enjoyed the meal and all round service but will never use the Buy-a-Gift scheme again.

Regular customer to pizza express who made the mistake of ordering via Just Eat. £20 for a niciose salad with chicken - received mostly lettuce and cucumber, no egg or chicken and 1 small potato. Hit a dead end and have been declined a refund for the item. Feel entirely ripped off. Not only will I not use Just Eat again, I will not give Pizza Express any further custom.

Strangely pizza express at Meadow hall is not a patch on Pizza express at the McArthur outlet in York. We ordered exactly the same menu at the week before in York. Not good, my pizza was swimming in oil.
So, delete the app and in future go somewhere else.

Why do the pizzas differ in size depending on the restaurant?
They were really small last night in Leeds ☹️

The restaurant was good, the staff helpful
The bill was expensive. I had £60 of Tesco vouchers and still had to contribute £11 for 3 of us to eat there!

I've been overcharged by the St Neots branch

My husband & I ate in Pizza Express in Braehead Glasgow and was served by Peter.

This was the second time we ate there and was served by Peter!!

He was so friendly and helpful and polite on both occasions!!

Well done Peter and thank you, we need more people in our restaurants like Peter!!

I visited Taunton’s pizza express and was immediately welcomed by an amazing man. We were then sat and had an excellent waiter called Bex. She was lovely throughout the visit. Much appreciated.

Our server Poppy at Croydon George Street was amazing! She was friendly, knowledgable and attentive. Poppy went above and beyond to ensure a comfortable experience, and I will be requesting her as my server in future. Thank you Poppy, you have made a hungry family very happy!

Absolutely shocking experience at the pizza express at NEC Birmingham resort world arena - ordered 1 basic margarita pizza! 40 minutes in questioned where is it to a waiter coming back to say they had lost the ticket?? With a big smirk on his face to also tell me this happens all the time???!!!! Absolutely shocking to where I wish I would have walked without paying for the two cokes at £7.80!!!! Shit show!! AVOID!!!!!!!

We visited the Pizza Express in Barrett Street/ St Christopher’s Place during the busy and very hot half term week. It took a little while to be seated, they seemed a couple of staff short (hence the lost star)but once seated our service was very good. Marcos was very attentive, checking for allergies, repeating the order for the table of 6 (3 children) verbatim. He seemed to anticipate our needs and was good with the children. We used a 25% discount code which really made the visit affordable. We’d visit again, the outdoor dining area was also a nice option.

Mandy was so helpful today

Emmy was awesome. She handle several tables with warmth and a welcoming spirit.

Charged £25 service charge on top of the £200 meal I paid for my daughter's birthday party that I was not told about . Disgusting practice . Will not go to their establishment again

Wet for an evening meal to PE Bromley, ordered bruschetta, polenta chips, and two pizzas — Funghi Di Bosco and Giardiniera. The food that arrived was frankly unacceptable.

The dishes were lukewarm, completely lacking in flavour, and appeared stale and poorly prepared. The pizzas were particularly bad — dry, tough, and so difficult to cut that even using the pizza slicer was a struggle. The bases felt almost inedible, and overall the meal resembled reheated cupboard food rather than freshly prepared restaurant food.

This was not simply a slightly disappointing meal; it was genuinely one of the worst restaurant experiences I have had in a very long time. I have eaten at PizzaExpress many times over the years and previously regarded it as a dependable and enjoyable place to dine. The quality on this occasion was shockingly poor and far below any reasonable standard I would expect from your brand.

Jakir I think his name was, served me very well. He was polite and very easy. I will come back after such good service. I live close too so hopefully I bring friends

On the 2nd of April, I emailed Paula Mackenzie - the CEO of Pizza Express to inform her of my experience in the Basildon branch of Pizza Express.

This is an abridged version of the scenario I laid out in the email . . .

I arrived at the restaurant at 8:05 in the evening - it was barely half full. I was turned away along with two other couples on the basis of “we can’t see your table through before closing time at 9 o’clock”

The person who delivered that edict happened to be the branch manager.

I suggested to him the reason for turning people away from the restuarant was all the online orders, as evidenced by the lengthy queue of Uber/Just Eat drivers waiting at the desk.

He denied this was the case.

However, having been a Pizza Express customer (and a shareholder at one time) for over 50 years, I was well aware that you can sit down and enjoy a pizza, quite comfortably, in under 45 minutes.

The only other possible explanation would have been lack of staff - as I surveyed the scene in front of me, this was not the case

So I wrote to Paula MacKenzie expressing my concern about the future of the business. I explained what I’d experienced, that I’ve been a long-term customer and I have a great deal of affection for the brand.

I suggested, if this was happening across the Pizza Express estate, then a great deal of revenue was being lost from the restaurants.

Twelve days passed with no response.

So I wrote a follow-up email saying I understood the pressures of a CEO were many and varied, with multiple demands on their time.

I politely requested that she give my email a moment of attention and respond accordingly.

A month has now passed without that response or indeed any acknowledgement of my email

If you care for Pizza Express as a brand, and as somewhere to enjoy a convivial evening with friends and family, and you would like to see it survive in its present form - i.e. High Street restaurants rather than just an online business - please make your views known to -,

paula.mackenzie - the rest of her email address is readily available online.

Maybe, if enough people express an opinion on this, she may take some action to secure the future of this element of the business before Pizza Express morphs into just an online business

Or worst still, succumbs to market pressures and bad management, thus disappearing altogether.

Terrible experience at Pizza Express in Radlett, London. We visited for lunch with a group of nursery mums and young children. The children were happily talking and playing amongst themselves when, without warning, a man from another table loudly shouted “shut up” at them across the restaurant. The children were understandably startled and upset by the aggressive outburst.

We raised the issue with the manager, but the response was very disappointing. We were simply told that she could speak to the man, with no apology or reassurance offered to us as customers. It certainly did not feel like a welcoming or family-friendly environment.

The food was amazing, great service by the lovely Mandy. The food came out very hot and fresh.

Big shoutout to Mandy, she was super helpful and checked if everything was ok multiple times. Served us with a lovely manners and a big welcoming smile.