PizzaExpress Reviews 

I ordered a pizza for takeaway today from pizza express in Wilmslow . When it came the pizza was cold and was inedible needless to say when I complained they would do nothing about it ! They blamed the delivery people but the driver didn’t take more than 9 minutes to get to my home ..Not very happy with them and won’t be ordering again

The waiter Crys was very kind and helpful and the service was excellent from him. Thank you Crys we will be back

A big thank you to the Reading Pizza Express team, especially Marco and Anthony, for making our experience so lovely! There was a slight issue with miscommunication but they handled it so well and we really enjoyed our meal. The manager, James, was also very accommodating of our large party by providing us with a set menu and a seamless pre-order system.

Three of us for lunch and we were advised, after the drinks had arrived, that all three of us needed to download the app to take advantage of the special lunch offer. No mention of that before and no mention on the advert which drew us in. My son eventually managed it but my wife and I, both in our seventies, stood no chance. We debated going somewhere else which didn’t demand downloading an app just to get a pizza but in the end decided to stay. Needless to say our enjoyment of the lunch was ruined.
So, a number of questions arise from this experience:-
1. Why does Pizza Express expect everyone at a table to download the app? Surely one is quite enough? There are plenty of restaurants advertising lunch specials without the need to download even one app!
2. Does Pizza Express not understand that those of us of a certain age have zero tolerance to digital technology and cannot perceive of having to download an app just to get a pizza?
3. I understand that Pizza Express are struggling-why then do they go out of their way to put customers off? I for one will take my custom elsewhere in future.
4. From reading the reviews of Pizza Express even if you’re able to download the app it frequently doesn’t work.
5. I suspect the Advertising Standards Authority would have something to say about the misleading advertising for the special lunch.
So the result of all this is that Pizza Express have lost yet more customers totally unnecessarily….

Greenwich London branch:
What a wonderful, thoughtful team. I called about a missing dressing on my last Deliveroo order and spoke to an absolutely lovely guy called Wayne on 7th Feb around 8pm — he deserves real recognition. He apologised, asked if I wanted a dessert or drink (I said no!), and then went above and beyond anyway. I was blown away to receive three desserts, three dressings, and a drink. Outstanding customer service. Highly, highly recommend. Thank you so much!

Had the misfortune of visiting the Leighton buzzard branch on 26/4/2026 OMG the place was a s###hole. Do they employ cleaners?
3 stars are only for the food which was ok.
So disapointed.

Good experience
Very Friendly
Affordable

Beautiful breakfast lovely gift for the bride to Be

Visited pizza express at Edinburgh Airport and was greeted by a lovely young lady called Leah. Was extremely pleasant and friendly. Didn’t rush us for order and was very chatty. Food came out nice and hot and was delicious. Leah thanked us at the end. Very happy with this service. Credit to the company for your professionalism at such a young age. I think you will go far in hospitality Leah . Hopefully see you on our next holiday :)

We were in Eastbourne for the day and made a short notice lunch booking . Steady trade and staff were polite and helpful, short wait to order and pizza to arrive , happy to tweak my order ( no olives ) majority of bill was covered by Clubcard vouchers . Drinks are not included but we were aware .

Where to start. On arrival kept waiting by the door, no greeting, no-one interested. Finally sat down but again no-one interested. I had overheard customers complaining about errors on their bills and waiting for 2 hours for 2 pizzas so I asked the manager before we (party of 7) ordered whether it was going to be a long wait. He obviously didn't care and just repeated "it's up to you" whether we stayed or went. We decided to stay but the "couldn't care less" attitude is terrible. The manager said that they were too busy but there were fewer than 50% of the tables occupied.
1 pizza was missed off the order so was delivered late. Garlic bread did not arrive until we had all finished our food. Just terrible. Don't go there.

Visited Pizza Express Plymouth and honestly left more confused than anything else.
When it came to paying, I asked to use my Blue Light Card and was told it’s not valid on Fridays. That in itself is questionable, but what really stood out was that when I asked why, the waitress had absolutely no idea.
So apparently emergency service workers are appreciated… just not at the end of the week? Should we all make sure we only go out Monday–Thursday to be “recognised”?
It’s not even about the money — it’s the principle and how poorly it’s handled. If you’re going to advertise support for Blue Light workers, at least make it consistent and make sure your staff understand the policy.
Left a bit of a sour taste after what was otherwise a decent meal.

Pizzaexpress Cannock is very disappointing. We have been turned away from there twice now. Last night we arrived just after 6 and they told us there was a 45 minute wait for tables. Despite half the tables being empty, some of which still had the debris from the previous customer. They were just trying to get rid of us so that they could close up early. Won't be going back there again.

Went to Pizza Express Farnham today, what a surprise I got when I ordered a Leggera pizza, which I enjoy normally due to the salad pizza combo, but not today! There was a huge portion of rocket obviously used to hide the fact the hole cut out the centre has increased! Basically it’s a pizza crust with salad for an extortionate cost, shocking and very disappointing!

Pizza Express is a total joke, one of the worst restaurants ive been in. we had a terrible meal in Stamford and the hQ staff were useless in my complaint. so my advice, avoid all PE restaurants unless you want to eat poorly. the salads are awful and the starters tiny. avoid.

I decide to try this out before heading to the theatre for a night out. Excellent service from start to finish, the food was amazing and very tasty. The only downside was I was sat on a table for two by the door, so every time someone opens it the wind came it, not great when trying to eat.

We had lunch at Twickenham restaurant the staff are wonderful domic is wonderful as always food great service great nice atmosphere to have meals

Southampton west quay. Wow. How bad can it get. New recipe chicken Caesar salad. Terrible. No egg no lettuce and dressing out a a tube on the side. asking for the dough sticks

Could not check in and staff said it’s not working so to get stamps you need to contact customer services. Goodbye.

Then they looked surprised at no tip.

Been coming here for 15 years but the last 4 or so have been dowhnhill. Never again

I used to love Pizza Express but have been really disappointed with the most recent experience.

6 of us ordering pizza and drinks , I chose a thin and crispy Romana Funghi Di Bosco pizza that promised Chestnut mushrooms (note the plural here), tomato with garlic, mozzarella and rosemary, finished with parsley and Gran Milano cheese at £18.95.

What I got was to be fair very tasty and the ingredients good quality but.... it was hard to tell which pizza I ordered as it wasn't much more than a basic pizza base with several areas having no topping at all and what amounted to a single very thinly sliced mushroom oddly dotted about the pizza . Cutting the pizza into 6 large equal pieces , 3 had no mushroom on and I didn't detect any rosemary at all.

The thin layer of tomato sauce and cheese did taste good and very garlicky, the base too was crispy and tasty and fresh parsley added to the top - but for nearly £19, a single mushroom sliced so thin you couldn't taste is not a mushroom pizza .

With drinks at nearly £8 a pop it turned out to be a very expensive meal for what it was. I understand places are struggling with rising prices and need to charge accordingly but cutting back on cheap key ingredints isn't the way to do it .

Collecting on 3 separate occasions. Once cold food. Twice they forgot drinks.

1087552 Ref Complained twice. Got free meal once.

Told second time that I couldn’t provide photographic evidence of missing drink. Tried escalating and told by Leanne Lamport that no escalation procedure exists.