PizzaExpress Reviews 

I have always liked Pizza Express. But recently, their prices seem to have gone up considerably. Yesterday, we had two classic pizzas, one small beer & one soft drink. The bill was nearly £50, which did include a small tip. The food wasn’t very hot, and the use of ‘marble’ tables, means the food gets cold very quickly. I will only visit in future if I have Tesco vouchers towards the cost.

Our waitress Lucy was amazing. I do have extremely high standards and Lucy delivered at every level.
Attentive without being intrusive, friendly, one of the best waitresses I believe I have ever had.

It is definitely worth choosing a night Lucy is working if you can

Pizza base quality is very poor especially the changed Romana base recipe, no longer thin and crusty but is thick snd soft. It is more like a large classic base than Romana base. Pizza express quality is getting poor and reducing sizes and not good value for money as prize too high.

Pizza Express BH2 Bournemouth was empty yesterday but they refused ourselves a table because they had too many takeaway orders. Utter madness.

Staff are always friendly and helpful. Service is always quick and easy.

Looked forward to Friday pizza after long week. Ordered with an hour to collect and not even told it was cancelled. There was a problem with the order, with no explanation. Found an email that refund would take ten days, which is disgusting. No call, no offer for alternative.
Considering Gold member, absolutely shocking. Went Dominos instead.
Considering the pizza and wings are tasty, terrible service.

We've been here few years ago and was a nice experience, but today was a horrible experience, my wife pizza was with some hair on it, they replaced the pizza and the desert order came totally wrong. They offered the meal for free of charge but we didn't accept. That was on Stratford Westfield food court.

This was my first time I'd been to a Pizza Express:
Location: Broughton, Nr. Chester.
Cost: Over £100 for four mains and four desserts plus four soft drinks.
Expectations: Freshly made and cooked pizza cooked from scratch on the premises.
Reality: Boring THIN pizzas with very little cheese. No flavour. Very bland. Plates were cold so food cooled very quickly. Everything tasted defrosted from frozen, not freshly made. Desserts: plates were hot but fudge cake tasted defrosted again, not freshly made.
Staff: Very friendly and helpful and attentive throughout.
Final thoughts:
Worth it? Definitely not.
Will we return? Definitely not.

I really enjoyed my Romana American Hot pizza and the Merlot wine, however my wife's Leggera Giardiniera was nothing short of rubbish. The pizza base with the hole in the middle had no flavour, the filling was just some rocket leaves and the dressing was plain awful. All of that at a price of £17.95!
This was at the Beaconsfield branch, which we frequented when our son was young, but unlikely to visit again.

Visited Pizza Express Norwich,at lunch time food was as you would expect. Great service from Joe though

The restaurant was fairly quiet so my friend & I were able to have a leisurely meal in a relaxing atmosphere. Lovely view of the Thames & St Paul's from the window. Our waiter (Hilario) was helpful, polite & friendly. My only slight criticism would be that the menu is not very varied. Otherwise, I'd definitely recommend a visit.

Over £100 spent on meal, I ordered a pizza with anchovies, it came with two!!
When delivered it was all cold and the deserts were forgotten. £20 for a small pizza is obscene.
So sad because thirty years ago they made the best pizzas .

I totally agree with some comments here. We haven’t been since our Calabrese pizza was removed from the menu. Our visit was so disappointing, the pizza dough is definitely not the same recipe, looks and taste like a tasteless’pancake’. The toppings are not better, under seasoned , bland , luke warm pizza. How can you make a pesto tastless?! So sad. 😞 We miss our ‘old good pizza express experiences’. No from us.

Went to Cambridge Regent Street ‘outlet’ at 8.25 pm. Lots of empty seats but told shutting kitchen at 9pm. Asked what time restaurant closes - told 9.30! Told them I was a gold member!!! Staff member walked off! Contacted the customer service team and received a totally patronising reply telling me how to book on the app or to use the telephone!!! Pathetic behaviour and a pathetic business. I WAS A GOLD MEMBER - BYE…

Pizza Express Maidenhead, Berkshire.
The greeting was without smile and a grunt asking only ....."allergies"?
Sat us down with no care and after a minute we got up to leave again. Get rid of the big bloke who couldn't care whether customers come or go even.

Jane was a pleasure. Very attentive and polite. Loved the food. Great lunch.

Northampton store was empty when we went there annd now I know why. Ordered bbq burnt end pizza and pizza with selected toppings but it was dreadful.
No meat on bbq pizza and 4 small anchovies on the other. Drink brought up full of ice with minimal juice. Chef was having a cigi out while waiter prepped & cooked the pizza. It was embarrassingly stingy toppings and poor quality for £50 lunch

Ordered a delivery at 5:30 for my nephews, my partner and I from the Fleet store. It took over 2 hours to leave the kitchen and finally arrived at 7:50 and half the order was missing and was cold. Kids went to bed without food.

We emailed pizza express to let them know something clearly isn’t working well in the restaurant and they responded essentially saying: ‘tough, not our problem’ because we ordered through the app.

Their wording was: “sorry you were disappointed”. Not that it took 2 hours to cook the food, no one from the store answered the phone, 3 delivery drivers came to store and had to leave, and that the kids went to bed without food. Nope, sorry you felt a certain way, rather than taking any form of responsibility.

Been here a few times before but won’t be coming back - not even for the experience (I can forgive that), but for the disrespectful response from the customer service team.

I have to worm up pizza in the microwave as is was delivered cold (like from the fridge). This 'refreshment' was delivered within 1.5 hour and cost £30. Order here if you want cold pizza!!!

Went to Canterbury pizza express. Got my meal without pizza cutters and asked for balsamic vinegar, as soon as I got it another waitress came and asked for it and I politely declined as I hadn’t used it yet and she walked away and scoffed. Waited 30 minutes to be seen about dessert when the restaurant was practically empty another family tried to get service as they had been there for 25 minutes and hadn’t been served and the ended up walking out, after we got dessert (Icecream) it took ages to come out and came out in a cup?. Sat there another 15 waiting for the bill managed to get the attention of a waiter who said it’s in his way he came back 5 minutes later and he himself was confused as we still hadn’t got it it took another 10 to finally get it at this point the whole restaurant was practically empty. Pizza wasn’t nice and it came with barely any toppings but everything else was ok. Toilets were not working. This has made me not want to come back which is sad as I’m a member and I’ve always gone, but everyone was so rude (minus the lady who greeted us and the man who tracked down our bill) and we kept getting forgotten about no severe was even in our area. And the prices for how awful the pizzas are is ridiculous so I think this is my last visit.