PizzaExpress Reviews 

Booked table for two families as a pre-theatre lunch. Allowed 1hr 45 minutes to be safe. Our half of the table was served with time to spare but we had finished eating before the other half was served. Wait time from ordering to pizzas was 70 minutes and had to takeaway in a box. Another table gave up and left before being served. I thought the pizzas were below par also; I found myself leaving the crusts, which I’ve never done in the past.

What has happened to Pizza Express? It used to be great, consistent food, good prices, good atmosphere - but now the food is poor, the prices are ridiculously high, and the staff appear unhappy. Last time I go.

Pizza Express branded supermarket pizza a bad joke!

Bought one of these abominations from Sainsbury's, never again will I buy a Pizza Express product/pizza or visit one of their restaurants - amongst other things - hardly any cheese!
Our evening was ruined -luckily we had a packet of crisps (far superior).
Sainsbury's own brand pizza's are very good though & surprisingly far superior to ... Pizza Express, let that sink in! :-(

Pizza Express are not at all good - packaging was ok - maybe Pizza Express should stick to cardboard packaging & forget about making pizza's :-(

Pizza Express Milton Keynes Escape today, probably the worst Pizza ever, it arrived cold and tasted bland, in fact it didn’t taste of anything, certainly not a Prawn Thermidor, and you don’t cook breaded Calamari in an oven it burns on top and the underneath is wet, all you could taste was burnt breaded covering. Terrible will never go back.

We had a great experience at the Wokingham Broad Street restaurant this evening. Thank you Carla and Stephen for making it such a special occasion for our 5 year olds birthday. Thank you

Great customer service but really disappointed with the food. We visited Pizza Express because our child loves it but we could get much better pizza elsewhere. My pizza was soft (only just cooked) and had hardly any toppings, and the presentation wasn't great either. The veg that came with the piccolo meal wasn't fresh and was a very small portion (1 tiny tomato & a couple of slices of cucumber cut into small pieces). The baked cheesecake dessert was good though a bit too sweet.

We did go at a very busy time early evening christmas period too,but we had a very lovely waitress Harriet very polite and very helpful when our pizza was a little late,she was doing her very best at a busy time of the day and new to the job.
Pizza was nice ,lots of topping and a good cooked base ,chicken wings with honey mustard were also good .

Very slow service. Insufficient staff and poor quality pizzas and food. Menu has become very gimicky too. Really going downhill. Won’t be surprised when they are closing sites in the near future, unless they can turn it around quickly!

Probably our last visit. Used to be regulars with offers and discounts it was always worth a trip. Went after a break with our app loaded with offers .. because we had ordered the £50 for 4 deal (which is really for two!) we couldn’t use any offers. (Which we only ordered because they were showing on the app as our offers.) instead tried using blue light discount but couldn’t use any offer codes. The bill came to £82 for 4, but was really food for two. We were going to order desserts but at £8-10 per dessert we gave it a miss. Prices have gone up massively, pizzas used to be £12-16 but are now £20-25. It was an absolute rip off and not that nice either. So disappointing as we used to be huge fans. Glasses and table were filthy. Plymouth.

Had such a great time at pizza express for my birthday! The staff was very friendly and informative! I got great deals and would highly recommend visiting this branch.

We’re regulars at the Sunningdale branch. Staff are very friendly (always get a wave from the nice chef!) and food is always delicious.

Duc was very welcoming and had excellent manner dealing with our specific requirements. He was patient and very knowledgable about the services at rhe establishment in Southgate. Thanks very much and keep up the good work!!

1 Star – Very bad customer service and dirty tables

I visited this Pizza Express with my wife and had a really disappointing experience.
When we walked in, a staff member told us to sit at a table that was dirty – the table surface, the forks, and the knife were all unclean.

We asked another waitress about it, and she told us to move to a different table, so we did.
After about five minutes, a third member of staff came over and told us we couldn’t sit there and asked us to go back to the first table – the same one that was still dirty. When I explained that the table hadn’t been cleaned, she insisted it was clean, even though it clearly wasn’t.

At that point, we decided to leave.
Very poor customer service and unacceptable hygiene. We won’t be coming back.

We are Gold Members with Pizza Express - mainly achieved through regular use of the Pizza Express in Balham which is excellent.
This evening we witnessed the opposite at the Pizza Express in Festival Place in Basingstoke. The floor was littered with mess from previous customers and the food was lukewarm warm at best. Also the Piccolo meal was nothing like we get in Balham.
Very disappointing.

absolutely dreadful that they add on a ridiculously high service charge and are very rude when people want to use blue light cards to get discount off their food. This is particularly the branch in Derby. The staff were not pleasant and the food was certainly not worth the money.

I Had a gift card so had to use it , but seriously 72.95 for 3 people one was a child and we all still felt hungry , extremely poor value , food was nice but only same pizza at Weatherspoon's for 7 pounds i have no idea why so expensive steak house prices for bread with minimal toppings , i have had better starters than the mains here at most places, staff were pleasant and as i used to work for company i know underpaid so nice there professional on such a poor salary.

We went to the MK pizza express restaurant. We ordered 4 soft drinks, 4 dough balls and 4 standard pizza's. The pizza's have definitely gotten smaller within the past year. The bill came and it was £120!! Seriously??? A very average meal for an extortionate price. Definitely will not be returning again.

The staff at Gerrards Cross, especially Vicky and there is Sasha, give a negative attitude whenever I go there to order food. 🙄 Behaving like they are in kindergarten. Grow up, people.

Firstly I waited for 10 minutes to get a table although there were almost 70% of the tables available, the reason was it wasn't clean 🤔, the bad thing on this issue is that after waiting 10 minutes the chairs still were not clean and full of crumbs.

Then, I got my order and I commented on the salad which includes 3 cherry tomatoes (6 halves) and cucumbers (not exist) and a punch of out of date leaves. The photo attached is showing the salad as it was served but only missing the tomatoes. When we made a complaint the wateress offered to put discount 50% on the salad and she didn't even apologise for that plate actually she said when we take the photo that it is obvious that this is the half of the dish, but it was as served (only missing three cherry tomatoes). She didn't care about the quality of the service, customer satisfaction or even the restaurant's reputation, all she cared about is to charge us for this uncomfortable service. I wouldn't recommend this place for any one especially families and especially on Sundays as they ruined our weekend.

Wendy who was serving us in the Hitchin restaurant was snappy and unfriendly. I have encountered her before and she was the same then. Not sure why she's working with people! She forgot to add mushrooms to my order and basically said that she didn't hear me. No apology, just do i want some on the side. My daughter's goat cheese smelled weird and she said it tasted off, when I mentioned it she was abrupt and said that's just how it is.
My romano base was so hard and crispy that it was like eating nachos! I will never go back to the Hitchin restaurant again. One positive is that there's a really nice man who helped me with issues I was having with the app. He was very polite and helpful