PizzaExpress Reviews 

Myself and my friend decided to have an unplanned meal out last night, I haven't been to the Old Town Pizza Express for a few months. So different from the last time I went with my husband in a positive way, I recognized the old Manager was back when he greeted us, and he explained he was back this week, he could see I was cold and offered us a seat next to heating. It was a really lovely pleasant experience, the atmosphere seemed so much better, food was amazing, the Christmas menu is great! Staff seemed so much more attentive then last time me and my husband went - more grown up!, it was a nice happy atmosphere. I said to my husband when I got home it was so much better than our last visit, he should take me out next week to see for himself :)

Terrible.. ordered over£30 of their food.. they delivered one plain pizza... promised a new delivery.. it never came.

I recently purchased some Pizza Express Dressing in my Tesco home shopping order for my son, who loves it. Sadly, when he opened it, the dressing was rancid and mouldy - a rather unpleasant experience for a young lad. Tesco referred me to Pizza Express, who wouldn't handle the complaint, and passed me on to their food manufacturer partner (All About Food) I sent pictures but they weren't interested in having the faulty product back to investigate. Instead, they sent my son £4 of Pizza Express vouchers as 'full and final compensation' against the £2.95 purchase price. Really? This will cover the cost of buying a new bottle, but to do so, I have to visit a store in person, as the vouchers cannot be used online - and no change is given. Certainly not worth the time and trouble of reporting the issue – instead will just steer clear of their products in future.

Really poor. It’s got very expensive and there seems to be a price game with everyone paying different prices / using different vouches.

We expected a nice meal with a fair price, we didn’t have any vouchers so the feeling of being ripped off has lingered. 2 alcoholic drinks, 2 soft drinks, 2 kids menus, 2 adult pizzas and starters was over £120 and the restaurant was half empty on a Friday night.

I suggest it’s struggling for relevancy, gone for vouchers to drive footfall but hiked its base prices to recover its margin. It’s all too complicated, the high street needs a good value family restaurant, pizza express could be this but sadly it will be a business that will fail and will blame rates, raw ingredient prices, minimum wage etc when in reality it’s over complicated it’s own business model and casual users are left confused.

Gave us just water to drink when we ordered a £15 pizza between 3 of us, terrible customer service. Quite passive aggressive.

Pizza came raw, cold and wet I mean wet too much wet sticked to capboard box falled apart, worst experience I have ever had sims like raw pizza. And this all for £45. it seems not safe not hygiene eaven to eat. Please check your staff it is not just shop around the corner it is £45 for two pizzas. We were regular customers but never again. Usually pizza comes with cutlery and paper towels. Nothing this day.
Ordered: 10/11/25 20:17. Today

I do not mind the fingerprints on the cutlery or the debris on the floors, the tacky cardboard offers like a tired 50's US diner but the Pizza, but the Pizza,small slightly burnt with as much tomato sauce as an empty ketchup bottle.
What happened to this ageless slightly elegant chain to turn it into such a miss? Dreadful is kind!

All pizza toppings are scarce. Make your own instead

Very poor service in Petersfield. incorrect info for customers re discounts and offers plus told could not use blue light discount and their special offers. Nothing on the menu card.

Formal Complaint – “Kids Eat Free” Offer and App Failure

Dear Pizza Express Customer Service,

I am writing to raise a formal complaint regarding my recent visit to your [insert restaurant location] branch during the school half term. Your signage clearly stated that children eat free during this period, which was one of the main reasons for my visit.

However, upon arrival, I was informed that in order to access the offer, I needed to use the Pizza Express app. I immediately downloaded the app while seated in the restaurant, but when I attempted to register, the app required a confirmation code sent via email. Unfortunately, despite multiple attempts and even trying with different email addresses, I never received any confirmation code. I checked spam and junk folders, and the emails simply never arrived.

Because of this technical failure—completely outside of my control—I was unable to redeem the “Kids Eat Free” offer and was charged full price for my meal. This was extremely disappointing and left me feeling misled by what appears to be a promotional offer that was effectively inaccessible to genuine customers.

I would like to request a full refund of the amount equivalent to the children’s meal(s) I should have received free of charge, or an appropriate compensation in line with your policy. Additionally, I urge you to review your app registration process and in-store communication to ensure that customers are not penalised for technical issues with your system.

Please confirm receipt of this complaint and advise on the steps you will take to resolve this matter.

I give two stars to honour the nice young man working there but truly, how is this place still open? We visit Italy every year and this is not the food, nor the price.
It was my son’s choice as a treat after a school report and it is not only an exercise in tastelessness but also distressingly expensive. The macaroni cheese side was worse than a ready meal, with a foamed milk sauce and barely any cheese. The pizzas are cardboard. We know it’s expensive buying quality ingredients but don’t bother charge us for them if you’re not going to use them. Over £80 on one of the worst meals out, even with tap water to drink, only three mains and a 40% off voucher used, for a family of four.

@Bain Capital @Allan Leighton @Lawrence Harvey please look at this review about the Chertsey branch and the staff:
From stepping into the Chertsey Pizza Express for my daughters 5th birthday on Tuesday, we were welcomed with big smiles from the very friendly staff. My family and I were amazed with a wonderful waiter (Jordie) he truly made the whole experience amazing, not only was he very patient with our change in orders , he was friendly , smiley and understood the situation with us having 4 young kids and made it extremely easy by being his great self.
Usually a night out at a restaurant can be a bit of a chore, however, due to the wonderful staff at this branch/restaurant, my wife and i were actually able to relax and enjoy our very well presented meal.
To top it all off, the Chocolate Sundae which my daughter still talks about really made her night.
I want to say a special thanks to Jordie and the staff at Chertsey Pizza Express. Thank you all for the wonderful night , Jordie you are a true asset to the company, I hope your manager will flag this to the chairman and recognise how skilled you truly are .
PERFECT DINING EXPERIENCE
Thank you Jordie

From
Jay, very happy daughter and a very happy family (repeat customers for sure).

Two mediocre pizzas plus rubbish garlic bread ( it was tiny!) and a glass of wine for £55!!!! We only went because it said 40 percent off favourites,which we thought would be the normal pizzas like Margherita etc, only to find there was only 3 things with a discount. No wonder the place was empty on a Saturday!!! We will never go there again!!!!!

We come here regularly (Balham & Wandsworth Trinity Road), at least twice a month after hockey! It’s such a great spot to go with children — especially with kids menu. Great prices for drinks (cheaper than most pubs!) and the app (highly recommend for offers and freebies) makes everything so easy to order and pay. Always a lovely experience

Visited the Southend Pizza Express. The food was delicious, Hen made us feel very welcome and is such a lovely lady, can recommend this Pizza Express

Had a lovely experience at the pizza express in Southend-on-Sea. Food was good value for money, friendly and helpful staff, and lovely astomphere.

Food was ok was service was awful. Was told straight away to " Wait a second" to be seated once seated and ignored for 15 minutes got my order taken 2 pizzas a starter and three drinks.
No dietary's no extract requests simple order.
I came back from toilet to my family letting me know that my drink was not put in the sistem because our waiter forgot what i want.
I tell Jasmin that i want a classic g and t comes back with Orange pale ale and a mixer which im not sure what it was.
It Has been 45 minutes since i have been in my family finished eating and i asked how long will my wings take.
To which i was told that she dis not put them in the system because she forgot
Thank you Jasmine from leaving me thirsty and hungry before my movies and for giving me a good reason to never come back.
You want a awful service and eye rolls when u expect drinks ordered to not be put in the system please come to pizza express in Romford.

Cold, mediocre pizza. Polenta chips were a cold, soggy pulp. Clueless delivery driver from Deliveroo...a text & two phone calls. Disappointed that the dessert was substituted for brownies. I don't like them. Never again 😒

Ordered pizza from Jesmond. They kept changing the delivery time 45 mins, the 20, then 55, then 11, then 42. Needless to say we never got our pizza. Just a message to say it wasn't going ro be possible would have given us time to order somewhere else. Rubbish service.

Having ordered pizzas 3 times over the last couple of months from the Fleet branch (via Just Eat), we have experienced late deliveries on all 3 occasions, the most recent being 2 hours late, at which point I cancelled the order. On speaking to the manager for the second time, I was told it was a problem in getting delivery drivers. I drew her attention to the many complaints on Google AI regarding this issue and suggested she refer the matter higher up the chain for some urgently needed remedial action. Needless to say, will not be ordering from them again.