PizzaExpress Reviews 

We were given a dirty table on arrival. The food my girlfriend ordered was not delivered as per what was mentioned in the menu. She ordered chicken Caesar salad but it came with NO CHICKEN AND NO CHEESE !

I ordered a garlic prawn pizza and was told I could swap the garlic dip sauce with bbq sauce but on the bill I was charged for the sauce which left me confused.

The waitress was combative and rude! I said to her we were told we didn’t have to pay for the sauce and she insisted that we pay the .75p!

The customer service was DIABOLICAL! I have never experienced such disrespect!

ordered online for delivery. £31.13 for a pizza and doughballs. I could have eaten in the restaurant for the same money. 45 minute wait for food then another 10 minutes as rider had been given the postcode but not the flat number so I had to put some shoes on and walk round the crescent looking for him. Food was absolutely stone cold. I'm 15 minutes from the restaurant and the guy was on a motorbike so the food could not have been hot when it was sent out. Garlic butter was seriously out of date and although I hadn't ordered a gluten free base on the pizza that's what I got. It was disgusting. This was only my 2nd order, the first time I had a very long wait to receive cold food. I decided to give them another chance, needn't have bothered. Complete waste of money.

I ordered a pizza from a nearby pizza express via just eat it was delivered tepid and cold by the time we opened the box and put on plate.I called the restaurant involved to be informed it's shut .They are obviously sending from further away!

Pizza express is meant to be coeliac accredited, I have coeliac disease ordered a takeaway, I became very ill due to a serve coeliac reaction from the food, it was labelled gluten free yet I became very unwell, they didn’t seem to care and said I should double check next time and offered me a voucher, if you have coeliac disease do not eat at pizza express as its not safe

I placed a takeaway order online with PizzaExpress. When I arrived, the item I paid for wasn’t available. I was told I wouldn’t be charged for the alternative and that customer services would arrange a refund so I accepted it on that basis. What followed was over two weeks of chasing, during which I was repeatedly told I’d “willingly accepted” the substitute and wasn’t entitled to a refund. That’s simply not true.

Customer service misrepresented the facts, dismissed my concerns, and made the process unnecessarily difficult. I was effectively duped into accepting an alternative under false assurances, then treated as if I were at fault. Eventually, I got the refund but only after being made to feel like I was lying.

This experience showed a complete lack of integrity and accountability. I won’t be ordering again.

Deliveroo order - 3 out of 5 orders were wrong. We ordered American and they sent Margarita - very disappointed.

We visited the Xscape Castleford Pizza express on 27/08.
We booked a table for 1pm, restaurant wasn't especially busy. Starter came quickly but we then didn't get our main pizzas until 2.50.
The bill came & after paying we realised we had been overcharged by £15! We had ordered the £50 deal but everything ha been charged for and the deal hadn't been added. Spoke with who I think was the manager who said they'd refund the original bill of £87.30 but we would then have to pay the correct bill of £72.95. I asked if we could just be refunded the difference but was told this wasn't possible & they couldn't do this so today I have had to pay £150 for a meal that should have only been £72 and now have to wait 3-5 days for the money to go back into my account. Yes we should have checked the bill more thoroughly before paying but I have never known a business to operate this way & expect the customer to pay twice for what is an employees mistake. What would we have done if we hadn't had the extra money to pay the other £72?

Really disappointed with today's visit overall, was supposed to be a treat for our daughter on the way to see a show but left us feeling disappointed.

the leamington store was amazing not only food wise the staff were so kind.i was wearing a real madrid shirt and my brother was barcalona and our server questioned who we thought was better.overall,amazing will defintly come back

3 hours for a pizza delivery via Just Eat. But rang Lincoln Manager and said don't send it. He allowed it to be sent anyway. Was ordered 18:20. We walked the dogs and fetched fish and chips. Washed the pots, Watched the TV and doorbell goes at 21:20. A gormless experience not to be repeated. Pizza express blaming Just eat, just eat blaming pizza express. Sort your BS out. Goodbye....

Pizza Express Gift Cards! Totally rubbish.I made a mistake of buying 4 £20 cards and then later found out that they can't be used for click and collect or Pizza Express delivery and can only be used in the restaurant.Due to personal reasons I just could not go to the restaurant and by the time I could go they had expired.Useless and a rip off.Should be sold with a warning about limited usage

We ordered via Just eat from the Pizza Express in Hull, the app was easy to use and the company kept us informed when the delivery would be. The rider delivered the pizza within the hour which we were happy with.

The pizzas themselves of which we paid nearly £40 for three were very disappointing. The base was chewy and undercooked, barely palatable and quite hard to eat. The pizzas were also not cut correctly and difficult to tear into pieces which made a mess when coming to share.

Com’on guys your meant to be a pizza specialist … at least get the basics right if you gonna charge what you do. We even tipped the rider as it’s not his fault you can’t cook, take a little pride and test the food before you package it.

Manager was angry, aggressive and rude @ Worcester park restaurant. Will not be returning

Manager argued that my voucher code was invalid in front of other guests. He didn't know his own promotion had been extended.
After I even proved on my phone he still argued that I needed a voucher from a shop bought pizza. I showed him his term and conditions he still said well it wont accept it when you go to pay on the app. Low and behold it did !!! Buy one get one free pizza. So whilst I did get the pizza the whole experience was ridiculous and embarrassing.

Raw Chicken and Uncooked Cannelloni – Extremely Unsafe
Ordered a takeaway from Pizza Express Mill Hill (NW7) via Deliveroo — completely unacceptable experience. The chicken was raw in the middle, posing a serious health risk, and the cannelloni wasn’t even cooked properly.

Tried contacting Pizza Express directly but was met with automated replies and no real response. No accountability, no resolution. For a national chain, this level of negligence is shocking.

This is now being taken further through the appropriate legal and food safety channels. Avoid this branch at all costs.

Sunningdale manager was extremely rude, when I complained to the email address they just ignore you for days on end , and when they eventually reply they just cover up for themselves absolutely appalling will never visit another pizza express ever. My opinions of a business is you only ever find how good they are when things go wrong and this business is probably the worst ever

Chaotic Service and Mangement

Yesterday evening a friend and i visited PIZZA EXPRESS at BELSIZE PARK for the first time in a year.
A restaurant which had we had visited with great satisfaction several times in the past had been turned into a chaotic experience due to the following.

We arrived at 17:57, hardly a busy time. We ordered at 6 o'clock and waited very nearly an hour for the order , 2 simple Padanas, to arrive. The restaurant was not busy but we heard someone behind us being told by a male employee that their order made after we arrived would take an hour.

In the interim, the following happened. My friend unfortunately clipped the top of a carafe of water while reaching for her water glass on the other side of the table and the carafe shattered. The aforementioned employee reasonably took the remains away, without wiping the table, promising to replace it immediately. This did not happen and a good ten minutes or so later, we had to request it.

Having waited fortyfive minutes for our order, I thought it wise to go in search of it inside the restaurant. I interrupted what seemed to be a minor argument between the same employee and the staff by the ovens.

Having managed to attract his attention, he checked and informed me that our meal was ready and would be out straight away. Fifteen minutes later I was about to get up again when it finally arrived. Not hot but just about warm enough to eat, almost exactly one hour after ordering when there were barely half a dozen customers in the restaurant.

However, these customers seem to have been deliberately given a low priority in favour of take-away customers phoning up, (judging by the number of pizza boxes by the ovens) who came and went frequently while we waited.
Eventually we were allowed to pay... asking for the bill and then calling the waitress back to pay instantly, fearing another long delay.
Before leaving i went inside, intending to both visit the bathroom and make my feelings known to the blond haired man I assumed to be the manager. Unfortunately he seemed to be in a continuing dispute with the sole paying customer inside the restaurant. I'd waited long enough.

It was interesting to note, at the rear of the restaurant, a good dozen uncleared tables littered with dirty crockery cutlery, adding to the one next to our table outside, the family at which we had long watched disappear.

It seems to me that had PIZZA EXPRESS planned to close any of your franchises, the man who owns this one could be very useful.

Presumably the owner of the franchise has been cutting costs by
a) increasing the number of takeaway orders he takes.
b) Employing cheaper and fewer staff judging by their performance and the cleanliness of the restaurant.
c) Employing a manager who seems not to possess the people skills necessary for a post of this kind.

The natural trajectory of this would seem to be poorer service, fewer customers, longer wait times and a desperate attempt to fill the gap with take away orders causing fewer customers, rinse and repeat until the franchise fails .Combined with the inside of the restaurant looking like a somewhat neglected greasy spoon, I doubt its a recipe for success.

When you go to the restaurant the staff are always good but if I want you to pick up a takeaway the phone is rarely answered. I would order to pick up online but you still don’t give me the option to state “no oregano”. Now it might not be the most popular allergy but it is one nonetheless and my penalty for having it is to have to wait in the restaurant for a hundred Deliveroo orders yo be prepared ahead of mine.

£60 and they don't even have delivery drivers ready and waiting - I could see mine coming from miles away an hour after I ordered my pizza. Outsourcing to uber was a mistake. Not using them again.

Ordered 13 in came 9 in cold and tasteless never again pizza express.

They Changed the Gold Loyalty Scheme & I now have to pay £27 vice £15 for thecsame meal.
Pure Greed!
Told them to Shove it!