I had tried to request an expired PAC code several times from Plan.com online, emailing them 4 times to issue another but received no answer. I called to speak in person, and was told incorrectly that... Toon meer
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Lees wat reviewers zeggen
The lady on the phone, being English, was understandable and understood me, it makes a change to negotiating with people of an Asian persuasion who cannot understand Scottish dialect, nor me Indian... Toon meer
Emily from plan.com was amazing her customer service support was 10/10 Ito speak to many people on the phone due to anxiety levels ect but she was so easy to speak to not one bit pushy finding me the... Toon meer
It took only a short time to get through to someone who could and did sort out my problem quickly and efficiently and in a friendly manner. Tyrone was helpful and got things resolved. The lack... Toon meer
Bedrijfsgegevens
Info over plan.com
Geschreven door het bedrijf
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contactgegevens
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4,3
Uitstekend
17K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Crage was very helpful
Crage was very helpful, and accommodating to my busy schedule on the day of the call.
15 april 2026
Review zonder uitnodiging
It took only a short time to get…
It took only a short time to get through to someone who could and did sort out my problem quickly and efficiently and in a friendly manner. Tyrone was helpful and got things resolved.
The lack of a fifth star is that this was not the first time I'd tried to get the problem dealt with, having several times been redirected only to wait and then be cut off. I'm hoping that my recent experience reflects an improvement in process.
This time, very satisfied.
15 april 2026
Jodie was friendly and incredibly…
Jodie was friendly and incredibly helpful during our phone call
9 april 2026
Review zonder uitnodiging
Very helpful member of staff called Tom…
Very helpful member of staff called Tom I believe managed to sort out my problem that I'd probably caused in the first place. Quick to answer any problems I had.
15 april 2026
Great customer service and talked me…
Great customer service and talked me through the steps stage by stage.
15 april 2026
Review zonder uitnodiging
I was dealing with Alexandra Anderson…
I was dealing with Alexandra Anderson when upgrading my buisness phone contract. She was very helpful and anything i wasnt sure about she explained. Alexandra was also very pleasant/polite on the phone and was more than happy to help me with whatever i needed.
15 april 2026
Review zonder uitnodiging
Craig was a pleasure to talk to and got…
Craig was a pleasure to talk to and got my issues sorted quickly and efficiently
15 april 2026
Review zonder uitnodiging
David was very helpful
David was very helpful, friendly and efficient…I renews my phone contract at a reduced rate and my call with David achieved what I wanted. Thank you
15 april 2026
Review zonder uitnodiging
Had a great experience dealing with Ian…
Had a great experience dealing with Ian Slater. Zero pressure to spend more money, just helpful advice and support - I would highly recommend
15 april 2026
Review zonder uitnodiging
Craig was polite and helpful
Craig was polite and helpful. Pleasing customer services and not pushy at all. I have signed my company up for a further 36 months.
15 april 2026
Review zonder uitnodiging
Easy communication
Easy communication, everything was very clear and simple to understand and Craig was a great help in finding the right plan for me
15 april 2026
Review zonder uitnodiging
Helpful advice
Craig was very helpful today talking me through my options of either upgrading to a new phone or going for a sim only option. He was patient , going at my pace and answered all my questions promptly.
15 april 2026
Review zonder uitnodiging
Fantastic service from Ethan.
Fantastic service from Ethan.
After giving a few details about my current device, what I was currently paying each month and what I would have to pay to end my current contract early. He then discussed clearly my options and asked what I would prefer to go with. Decided to stick with the phone I already have as there are no issues with it and just reduce the cost of my monthly payment which he was able to bring down by half. Change over was very smooth, he described what would now happen next. Just to await my new sim and everything will be as simple as swapping the SIM card over.
Ethan also explained that he is at the other end of the phone or email if I ever need anything which is great to know.
Very happy with everything
15 april 2026
Review zonder uitnodiging
He was friendly and spoke some Welsh.
He was friendly and spoke some Welsh.
15 april 2026
Review zonder uitnodiging
Awful Company and awful service
Awful Company and awful service , I am paying £88.98 a month! For a O2 sim that is awful , and loses coverage on a regular basis. I am paying £53 for a device that has not upgraded since 2024! The contract has auto renewed now tying me in contract until 2028! And still have same phone! Absolutely stay away from this company. A total rip off
15 april 2026
Review zonder uitnodiging
Antwoord van plan.com
Hi Rob,
We're sorry to hear you're unhappy with our service and the price of your contract. Please be aware, plan.com contracts do not 'auto renew' so we would like to look into this for you and offer some support.
Please respond to our request for additional information so we can locate your account and look into this for you.
Best regards,
Plan.com
As always Ian Slater is the most wonderful man to work with
As always Ian Slater is the most amazing sales man, thank goodness who only does phones/ networks VAM's watches etc. Because if he sold boats/ car/ houses if I had the money I would prob buy it all. You are lucky to have him working for you
15 april 2026
Review zonder uitnodiging
Well mannered and new what I was asking…
Well mannered and new what I was asking for
15 april 2026
Review zonder uitnodiging
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