Emily from plan.com was amazing her customer service support was 10/10 Ito speak to many people on the phone due to anxiety levels ect but she was so easy to speak to not one bit pushy finding me the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had tried to request an expired PAC code several times from Plan.com online, emailing them 4 times to issue another but received no answer. I called to speak in person, and was told incorrectly that... Toon meer
The lady on the phone, being English, was understandable and understood me, it makes a change to negotiating with people of an Asian persuasion who cannot understand Scottish dialect, nor me Indian... Toon meer
Time for my annual review with Plan . Com and what a pleasure it was to have Helen . She’s been my account manager since I joined and always goes through all the options with a helpful and professiona... Toon meer
Bedrijfsgegevens
Info over plan.com
Geschreven door het bedrijf
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contactgegevens
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4,3
Uitstekend
17K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy communication
Easy communication, everything was very clear and simple to understand and Craig was a great help in finding the right plan for me
15 april 2026
Review zonder uitnodiging
Helpful advice
Craig was very helpful today talking me through my options of either upgrading to a new phone or going for a sim only option. He was patient , going at my pace and answered all my questions promptly.
15 april 2026
Review zonder uitnodiging
Fantastic service from Ethan.
Fantastic service from Ethan.
After giving a few details about my current device, what I was currently paying each month and what I would have to pay to end my current contract early. He then discussed clearly my options and asked what I would prefer to go with. Decided to stick with the phone I already have as there are no issues with it and just reduce the cost of my monthly payment which he was able to bring down by half. Change over was very smooth, he described what would now happen next. Just to await my new sim and everything will be as simple as swapping the SIM card over.
Ethan also explained that he is at the other end of the phone or email if I ever need anything which is great to know.
Very happy with everything
15 april 2026
Review zonder uitnodiging
He was friendly and spoke some Welsh.
He was friendly and spoke some Welsh.
15 april 2026
Review zonder uitnodiging
Awful Company and awful service
Awful Company and awful service , I am paying £88.98 a month! For a O2 sim that is awful , and loses coverage on a regular basis. I am paying £53 for a device that has not upgraded since 2024! The contract has auto renewed now tying me in contract until 2028! And still have same phone! Absolutely stay away from this company. A total rip off
15 april 2026
Review zonder uitnodiging
Antwoord van plan.com
Hi Rob,
We're sorry to hear you're unhappy with our service and the price of your contract. Please be aware, plan.com contracts do not 'auto renew' so we would like to look into this for you and offer some support.
Please respond to our request for additional information so we can locate your account and look into this for you.
Best regards,
Plan.com
As always Ian Slater is the most wonderful man to work with
As always Ian Slater is the most amazing sales man, thank goodness who only does phones/ networks VAM's watches etc. Because if he sold boats/ car/ houses if I had the money I would prob buy it all. You are lucky to have him working for you
15 april 2026
Review zonder uitnodiging
Well mannered and new what I was asking…
Well mannered and new what I was asking for
15 april 2026
Review zonder uitnodiging
Joseph
Joseph, was bright engaging and appeared to know what he was talking about. Thanks Joe 👍
15 april 2026
Review zonder uitnodiging
Started off really good three years ago…
Started off really good three years ago and its gone completely downhill.
I have to call in 3 times a week to fix issues they say all i need to do is reset the phone and it will be fine and nothing changes so im calling back in going through long security questions with the robot who cant understand basic english, then an incompetent agent who runs me through the same process and has no solution to their issue.
Using them has lost my business clients due to not being able to respond to needs.
I travel long distances and my maps have cut off for 3 days due to the ongoing data issue.
I wont bother calling back in ill just find another supplier.
Stay away they are a complete waste of time
15 april 2026
Review zonder uitnodiging
Antwoord van plan.com
Hi Faben,
We’re really sorry to hear about your experience, especially the ongoing data issue.
We’ve arranged for a member of our team to reach out to you directly to look into this more thoroughly and work towards a proper fix.
Best regards,
Plan.com
I had a really great experience…
I had a really great experience speaking with one of the team members. He was friendly, patient, and took the time to explain everything clearly. The whole process felt easy and stress-free, and I really appreciated how helpful he was.
15 april 2026
Review zonder uitnodiging
Great sales woman very helpful
Great sales woman very helpful, very much recommended
15 april 2026
Review zonder uitnodiging
Michael was great
Michael was great. Really helpful. Really easy to talk through things.
15 april 2026
Review zonder uitnodiging
Craig was vey helpful
15 april 2026
Review zonder uitnodiging
Hollie was helpful
15 april 2026
David was helpful quick and pleasant.
15 april 2026
Review zonder uitnodiging
Craig was extremely helpful in helping…
Craig was extremely helpful in helping me find the right tariff & helped me saved money.
15 april 2026
Review zonder uitnodiging
Got a call from MJ absolutely love me…
Got a call from MJ absolutely love me help me with my new plan and give me a discount
15 april 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.