Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a error problem on 2 stoves a double oven and single oven stove. PULS replied quickly, the technician identified the problem within seconds and solved the problem in a few minutes. The professi... Toon meer
Bedrijf heeft geantwoord
Their workers who answer the phone don't know what they are doing; they cancel appointments without letting you know, then they come up with a lame ass excuse for not fixing a problem because it will... Toon meer
Bedrijf heeft geantwoord
You were very good at communication to verify the appointment and the time. The sign up process was clear and easy. I could get an appointment fast and since I have a large family, my dryer was ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Contactgegevens
Verenigde Staten
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Goed
7K reviews
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I would give zero stars if I could
I would give zero stars if I could. Tech came after the 2 hour window. Said last appt ran long, but the automated message said my technician was on the way one hour into the window. He came - ordered a part - charged a lot for the part. Said it would be here by two days. Six days later after several text confirmations of the follow up install appt, the window comes and goes. I have to call them to find out what is going on. They can't reach the tech. Then when they finally do reach the tech - they learn the part is not yet in. The company has no record of the part ordered, price charged, nothing. ONLY the technician So an hour and 15 min after my service window closes, they are still telling me they "are under the impression" the part will arrive today". And they want me to schedule another 2 hours of my life to install when they still don't have the part. Unbelievable.
6 juli 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Sheila, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Your feedback has been forwarded to relevant department for improvement. We've seen on the record that you we're able to speak with our Support Team earlier and discussed the Service and requested for another unit to be added and decided not to after informed of the Service Call Fee.
Please let us know if you have any further questions.
I wish I could leave zero stars
I wish I could leave zero stars. I booked my wall mount appointment and moved my work schedule around this appointment. The tech was supposed to arrive between 3 and 5. It was after 3 when I got a call telling me the tech was 2 hours out from my home and could I reschedule for late evening. I was furious. Instead of contacting me long before the scheduled window they wait until they are in the time frame of arrival. This was ridiculous. I found someone who was willing to come right away and do the job and charged me over 100.00 less. Go with West Tech they were in and out less then 30 min. This company is a joke and has no idea how to conduct business. Be very careful if you go with this company.
5 juli 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Allainnah, we sincerely apologize for the scheduling complications and the inconveniences we may have caused. An internal report has been submitted for Tech sanctioning as they're supposed to adhere to schedule assigned or they've claimed. We will definitely improve for future endeavors. Thank you!
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Great, all around!
Scheduling the date and time for service was easy.
The service- person assigned to come to my home called me within minutes of scheduling the date and time to confirm.
Great service!
Thank you!
3 juli 2026
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
It was easy to hook the appointment
It was easy to hook the appointment. The technician was great at communicating on the time and what type of service would be required for the repair. He was prompt, efficient and least the area clean, very professional. The service was more than I anticipated but overall great job
2 juli 2026
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician appeared to be…competent, but expensive!
The technician appeared to be knowledgeable. It was very hard to understand him with his heavy accent and to where I expected it to be expensive, to be so much more than buying a new one was a shocker.
1 juli 2026
Antwoord van Puls
Thank you for your feedback and for your honesty, and we hope to have the opportunity to serve you again. Kindly let us know if you need further assistance.
Professional
Quick, easy & very professional. Will definitely call them again should an issue arise.
2 juli 2026
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Excellent Service!
Bashir was friendly and took care to explain what he needed to fix the issue.
2 juli 2026
Antwoord van Puls
Thank you so much for counting on us, Ken! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Above and beyond
Good communication! Both company and technician kept the customer informed of changes in status. Technician Brady is knowledgeable and experienced. He arrived at the end of a busy day to help with my refrigerator that was running constantly. He was methodical and correctly diagnosed a problem with the fan. His effort went beyond expectation, yet with a demeanor of sincerity. I highly recommend Brady and Puls.
1 juli 2026
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
KitchenAid microwave oven repair options
Honest assessment of repair / replacement options for 20 year old microwave oven
2 juli 2026
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Antwoord van Puls
Thank you so much for counting on us, Donnita! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Too expensive with two visits plus…
Too expensive with two visits plus part. Cheaper to buy new chest freezer.
Technician not confident in English, but did well with cell phone translator.
1 juli 2026
Antwoord van Puls
Thank you for your feedback and for your honesty, and we hope to have the opportunity to serve you again.
The tech told me he could not find…
The tech told me he could not find anything wrong and left. Five minutes later the microwave was doing the same thing that I told him was wrong was still wrong.
1 juli 2026
Antwoord van Puls
Hi Louise, thank you for providing your feedback. Team had your concern relayed to the technician and he mentioned that he notified you regarding the control board.
Our technician thoroughly tested all functions, including cycling the system open and closed multiple times.
Unfortunately, the intermittent failure indicates that the main control board is broken.
The manufacturer no longer makes or supplies this replacement part. Since the control board cannot be replaced, the unit cannot be repaired.
Kindly let us know if you have any further concerns. Thank you!
Easy to book/ Technician came early and…
Easy to book/ Technician came early and fixed washing machine very quickly/knew exactly what the issue was
1 juli 2026
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The response to our request for repairs…
The response to our request for repairs was very rapid and Semir was excellent.
1 juli 2026
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Nothing was fixed only checked out the…
Nothing was fixed only checked out the dyer. He suggested vest cleaning only.
He made an appointment but your office emailed back—maintenance is not covered.
Do I get a refund?
1 juli 2026
Antwoord van Puls
Thank you for providing your feedback! Apologies as we'll not be able to honor your request for refund since assessment has been rendered. Based on the plan coverage, maintenance is not covered so this is to be handled under regular appointment. We do not usually service maintenance however, as a member, we can check with the technician if he can proceed with the service under a regular service and the $89 you initially paid will go towards the estimate and 15% discount will be applied as well. We are currently checking with the technician on the estimate, and we'll be keeping you posted via email on updates. Thank you!
Still waiting for the estimate for the…
Still waiting for the estimate for the job which the technician told me he will send to my Email Please send ASAP
1 juli 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future. The estimate has been sent to your email. Feel free to reach out to us f you have any further questions.
Poor Service
I ordered service for my LG dryer repair. They provided an appointment with this boot-leg company called How High Construction. This company failed to show twice. Despite asking for time of arrival, they wasted my time. The first time they canceled within the last 30 minutes of a 3 hours wait time frame. This past Friday. Then it was rescheduled for Saturday, they canceled the last 15 minutes. Absolutely terrible. The rep was Virgil G. He demonstrated unprofessionalism. Very disappointed. The wasted time occurred 6/26 and 6/27/2026. They should pay me for wasting my time.
27 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Yvonne, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Everything was easy
Everything was easy. I like how available the technician is available for any questions and or concerns.
30 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
service tech did not respond or follow up
Originally the service tech that arrived at my home checked my freezer and said that he needed to come back later in the day. He also said that he would get me an estimate for a part replacement. He did neither of those 2 things. Never called back with the estimate and never came back to recheck the temp.
I contacted PULS and at first they refused to credit back my service charge. After providing PULS with additional details, the decided to give me full credit
22 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. Kindly let us know if you need further assistance. Thank you!
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