Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Toon meer
Bedrijf heeft geantwoord
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I had a error problem on 2 stoves a double oven and single oven stove. PULS replied quickly, the technician identified the problem within seconds and solved the problem in a few minutes. The professi... Toon meer
Bedrijf heeft geantwoord
Their workers who answer the phone don't know what they are doing; they cancel appointments without letting you know, then they come up with a lame ass excuse for not fixing a problem because it will... Toon meer
Bedrijf heeft geantwoord
You were very good at communication to verify the appointment and the time. The sign up process was clear and easy. I could get an appointment fast and since I have a large family, my dryer was ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
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For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Contactgegevens
Verenigde Staten
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Goed
7K reviews
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They use AI? Cancellation is a nightmare
Scheduling is easy but canceling it is a nightmare! I called in around 7:45 am to cancel the service for that day. The op sounded like AI and I think it was because cancellation request was Not complete and someone showed up at 10 am! Not recommended. Use Sears appliance they are much. Better.
15 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Neo, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
You will pay more than double for repairs
The tech was ontime and completed the work quickly. The mark up on the parts was more than double the retail costs and thus likely marked up by a factor of 3-4 by PULS. The labor cost was also more than double anything I have ever paid for repairs. The customer service basically just responds with disingenuous statements when confronted.
8 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Peter, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
I had my ice maker repaired
I had my ice maker repaired. The company refused to honor the claim and wanted 89 dollars to appeal . I have stopped doing business with them.
9 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Chris, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
These people are sketchy at best
These people are sketchy at best. They came to my house to diagnose what was wrong with my dishwasher. The technician found the problem. He then said it would be about $600 to fix it as long as I joined their membership plan at $35 a month. I originally agreed to have him fix it and paid the monthly plan as well as a deposit and service call fees totaling $149. I then changed my mind (2 hours later) and canceled my membership. I also canceled the repair call within 24 hours. Their terms specifically say you get your money refunded should you cancel within 30 days. I at first got email saying they would refund me $59. Then a few days later they said they could not do that because the technician had ordered the part, and they have refused to sent me a refund of anything. Don't use their service and don't trust them.
3 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Todd,
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you!
William was punctual
William was punctual, polite, knowledgeable, and helpful. he explained everything clearly and thoroughly.
11 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating, Russell. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Technician was knowledgable
Technician was knowledgable and provided a fix for the best price and timeline.
3 juni 2026
Antwoord van Puls
Thank you so much for counting on us, Frances! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The service technician, Yanko was impossible to work with
The service technician Yanko is unresponsive, He is inviolved in so many things other than Puls (side jobs) that he cannot keep up with them. I contacted him via voice and text several times and got no response. Tell him how much hassle he is to deal with and he just ignores you.
I will not use him again.
1 juni 2026
Antwoord van Puls
Dear Andrew, I am incredibly sorry to hear about the frustrating experience you had with Yanko following your service on June 1, 2026. It is completely unacceptable that you were ignored and left dealing with such a hassle after reaching out multiple times. We expect our technicians to be reliable and fully dedicated to your needs, and I deeply apologize that we let you down and lost your trust.
To help us make this right, could you please share what initially prompted you to reach out to Yanko?
Is there currently a specific issue with the service he rendered on June 1?
Please reply directly to the email sent to you so our dedicated support team can review your case details immediately and step in to assist. Thank you!
The technician was customer friendly…
Overall, the technician was customer friendly and quite knowledgeable about refrigeration repairs in general. Equally as impressive, his interpersonal skills were well beyond his age and certainly should be a replica for your new and or less experienced staff.
Job well done!!
9 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for counting on us, Paul! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
William was punctual
William was punctual, polite, informed, and helpful. he explained everything clearly and thoroughly
12 mei 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The quick repair and service by the…
The quick repair and service by the tech was great the time it took to get the part and my waiting time was not so good it was rescheduled several times and I was without a washing machine for over a week so that was not the good part of it and it was a little pricey so that was my experience.
2 juni 2026
Antwoord van Puls
Hi Robert, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
He phoned and arrived hours before his…
He phoned and arrived hours before his scheduled time to fix our washer. He was good at explaining what was wrong with the washing machine, and fixing it efficiently.
1 juni 2026
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating, Daisy. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Timeliness does not seem to be a factor in service
After diagnosing and fixing what was thought to be the problem, my refrigerator started flipping the breaker switch off. The technician came back and determined it was the compressor that needs to be replaced.
1). If I had known this in the first place, I might’ve gone ahead and gotten a new fridge. After spending over $300 the first time, I agreed to have the compressor replaced. Now, they are having issues getting the part in a timely manner. It’s been two weeks now that I’ve been without my refrigerator. There’s no date for when the part may be in. I’m really beginning to wish I had opted for a new fridge.
1 juni 2026
Antwoord van Puls
Dear Nancy,
I am incredibly sorry for the stress and extreme inconvenience this situation has caused you. Going two weeks without a working refrigerator is a massive disruption to your home, and I completely validate your feeling that buying a new fridge might have been the better option. It is deeply frustrating to spend over $300 on an initial repair, only to be left waiting indefinitely for a compressor with no clear timeline. This is absolutely not the seamless experience we want for you.
We want to give you concrete answers immediately. We are actively contacting the technician right now to get the exact details regarding your part's arrival.
We will be keeping you posted via email. Thank you!
Thorough, helpful and honest
Niyaz was very thorough in his investigation of the problem. He was very truthful about the issue and whether it was ultimately worth fixing versus buying a new washer. Since my washer was ~20 years old we determined it was best to get a new machine. Very honest
8 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Great service
Great service! Was fast and did an amazing job. Definitely will call again if needed.
1 juni 2026
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Byron was really great
Byron was really great. He was a font of information which led to our decision regarding our refrigerator and what direction we needed to go in replacing it so as not to get screwed again with a poor purchase.
I hope all of your techs are as knowledgeable and personable as he is.
3 juni 2026
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Poor customer service
ETA: I see that you responded to my review. I have never spoken to a Supervisor to my knowledge. No one I have spoken with has identified themselves as such. One of your reps, however, told me that the technician told YOU that he offered me that Saturday slot and I declined, which is blatantly untrue. I have had NO communication with him since May 28 as he has not returned a single phone call or text message. Further, I have received an email from you confirming the Saturday appointment despite your not having been able to speak with him directly to gain his agreement.
Your rep also told me that if a new technician had to be sent out to replace the control board because Seth did not return, that I would be responsible for the cost of that one. If it comes to that, I will be requesting a full refund since it would cost me less to actually just buy a new washer.
Finally, your response below did not address any of my initial concerns.
I do not recommend using Puls for appliance repair services. Puls contracts repairs out to local companies, but based on my experience, they appear to have little oversight or accountability for their subcontractors.
In April, my washing machine began shutting down before the spin cycle. Puls dispatched a technician, Seth from Coop Repairs, on a Tuesday. He returned two days later and installed a new control panel. At the time, he told me the part carried only a 30-day warranty, despite Puls advertising a 90-day warranty on parts and labor.
On day 31, the washing machine began exhibiting the exact same problem. Puls sent Seth back on May 19. He confirmed that the control panel had failed again but said it would take about a week and a half to obtain a replacement. He also stated that the control panel he had originally installed was made with “substandard parts,” which was why it only came with a 30-day guarantee. Needless to say, that explanation raised serious concerns.
Seth was scheduled to return on May 28 between 9:00 and 11:00 a.m. At 9:47 a.m., I received a text message from him stating that the replacement part had been delayed and that the appointment had been rescheduled to June 2 between 11:00 a.m. and 1:00 p.m.
June 2 came and went. Seth never showed up, and neither he nor Puls contacted me to explain why. When I finally reached Puls customer service, I was told that the part was delayed and that the repair had been placed on hold. They could not provide any additional information, a revised repair date, or even contact their own technician.
Later that day, I called again and was told that Seth had provided a tracking number. When I reviewed the tracking information, I discovered that the replacement part had not even shipped until June 1, indicating that it had not been ordered in a timely manner.
As of June 4, I still have no working washing machine, no repair date, and no meaningful updates. I have paid more than $625 to Puls and remain without a resolution.
The lack of communication, poor service coordination, and inability to stand behind previous repairs have made this an extremely frustrating experience. Puls customer service has been disappointing throughout the process. If negative stars were an option, I would give them.
2 juni 2026
Review zonder uitnodiging
Antwoord van Puls
Dear Kim, apologies as we would like to ensure that there's transparency on your claims. We can definitely add the recording with the conversation you had when you called in asking for a Supervisor onset of the call. You mentioned that you were provided the Tracking number which shows the part is delivered. You were then informed that the Technician said to proceed Saturday between 9-11 am which you declined and wanting to have the Technician proceed today (Friday). The Supervisor then informed you that she'll be calling the Technician as no response being received from Tech through the messages.
Chris is the quintessential example of a repairman!!
Chris was professional, knowledgeable, thorough, and friendly. 5 stars for sure!!
3 juni 2026
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Excellent service and very timely.
3 juni 2026
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Technician was excellent
Technician was excellent. He quickly diagnosed the problem and installed new parts to get our refrigerator back up and running.
2 juni 2026
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
it looks like he was taking advantage of us and he did
It kind of looks like he was taking advantage of us.
1) He said his preferred method of payment was cash although they told us that they do not accept it. And my mother paid before I could stop her
2) He charged us $100 just to clean the pipes that it took 2 min I mean $100 FOR 2 MIN OF WORK who wouldn't do it? Sign me up for it and the day before we paid $600 to put gas on the fridge but he came the very next day and he told us to buy a new fridge. We were hoping for the same guy to come but he was a different guy
1 juni 2026
Antwoord van Puls
Hi Elena, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you,
Puls Customer Support
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