Row.co.uk Reviews 

Didn’t realise I had to pay the remainder of the years fee and excess. This ended up costing over £125! Not great when your fridge has already broken down. Stick with a company who doesn’t require excess and read the small print.

Made a direct debit over phone michael was very helpful

For a better idea of similar stories as this, check out Row's reviews on Review.io, topcashback.co.uk and smartmoneypeople.com. The vast majority of reviews on this and all platforms that are positive are from users who seemingly haven't actually tried to make a claim whereas many negative reviews revolve around those making claims. Please bear this in mind when considering them as a company with which at some point you may need to make a claim.

Row "covered" me for a phone which was purchased in 2019 from which the IMEI number shows when the phone was purchased.

After requesting a claim to repair the phone's screen I was declined as the insurance was "not valid" due to the age of the phone.

I fully expect the policy to be refunded due to there being no risk of costs incurred by Row insurance given they were never going to undertake a claim on the phone at any point during the 12 months.
Update: It's now been a few weeks since writing this review and unsurprisingly, they haven't offered a full or partial refund due to no service actually being undertaken/ no risk to them being present.

If these details were not requested and checked when undertaking the policy, this seems a very underhanded method for row to take money on invalid devices from which they would hope not to have to see a claim put in. Thus making money from an invalid device they would never cover.

My policy number is ROW6542858

Update: Despite putting my customer reference number (above) Row "asked for more information". Unfortunately for them I've provided it (again) so no reporting this review as "not a genuine experience" guys. Nice try though. I have policy documents to send just in case you try that method though. Good luck :)

I called in with an enquiry about my policy and I spoke to Michael. He was friendly, helpful and answered all of the questions I had. Based on my experience with Michael I would highly recommend the company. He was lovely to talk too. Many thanks for your help!

Easy to use website and really good price

Easy to navigate, good prices, easy applying, no issues.

Thanks for making it an easy process, compared to others (which hold out of date databases for the latest phone models) didn't take by more than 5 minutes to get the cover I required.

My experience of taking out insurance for my camera was seamless from start to finish

Easy to setup with no fuss. I'll update if I ever need to claim but I hope I never do...!!