Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Toon meer
Bedrijf heeft geantwoord
Fraudulent company! I have been paying for accidental gadget insurance and then when I claimed for an accident they said there wasn’t enough detail. Provided more detail for them, and then they said I... Toon meer
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,9
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Easy and great price
Quick, simple and good price would use again.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for the great feedback it is always appreciated!
Kind regards,
Hanna
Michael was very helpful and sorted…
Michael was very helpful and sorted out my little problem efficiently..thankyou
27 september 2024
Review zonder uitnodiging
I given 4☆ for the ease of application…
I given 4☆ for the ease of application of getting white goods insurance. I am unable too compare the claim(s) for any goods that need replacing ect as i have only just gone with Rowe,but i do hope if i do need too claim off the insurance that it will be as easy as it was too get insurance & not like my last provider in which was a nightmare trying too claim.
12 september 2024
Antwoord van Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Hanna
rubbish
rubbish, started my claim 1 month after and when i need help the product wasnt available
16 september 2024
Antwoord van Row.co.uk
Good Afternoon,
I am sorry that you are unhappy with our policy exclusions for ROW. I can confirm that your policy has been cancelled and will not be renewed.
Kind regards,
Hanna
Andy was friendly
Andy was friendly, helpful and polite. Thank you for helping me with my policy.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. We're so pleased Andy was able to help and we'll be sure to pass on your lovely comments to him. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Allowed me to insure phone over 36…
Allowed me to insure phone over 36 months
1 augustus 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
I am reviewing various insurance…
I am reviewing various insurance policies that I have and confirming that in this case the Big Warranties policy will be renewed automatically. Louie has confirmed it.
4 juli 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Great customer service
I am really not someone who writes many reviews but the lady on the phone today was honestly so so lovely I felt like I had to. I’m a university student and needed help after I had locked myself out of my student house, my landlord gave my the emergency help phone number to ring and they weren’t in the country at the moment. The customer service lady on the phone was so helpful and lovely (she could tell I was quite upset and panicked through the phone), and although the insurance didn’t cover a locksmith (as I hadn’t specifically lost my key just left it in the house) the lady offered to stay on the phone with me and even help me find a lock smith in my local area and was just generally so positive the whole time! I honestly can’t thank her enough and really regret not asking for her name. Thank you!
2 juli 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
AVOID THIS COMPANY
AVOID THIS COMPANY They only simple when you sign the documents to start your policy. I was paying monthly for nearly 2.5 years for my Iphone insurance. This month I made a claim for a first time and provide all document which they asked for. The list was very impressive and long and I only can provide all documents because I had a pay monthly phone. My claim was successful and I was happy to pay £75 access but ROW also wanted to collect the rest of my policy payment to the end of the year (April in my case) so nearly £100 extra, And I know, they said about it on their Policy Contract and I technically accept it but it still disappointing me because after regular payment for quite a long time I am left with nothing. The value of my phone at the moment is lover than £200 pounds so this is not worth my time and effort. So if you are a new customer looking for an insurance company, be aware of this hidden extra cost and inconvenience because it takes time to collect all this document needed to start your claim and better find something else.
21 juni 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
I do apologise that you are unhappy with the service that we have provided, I have requested some further information so that this can be looked into In-depth.
Best wishes,
Lucas
Absolutely shocking.
Absolutely shocking.
I'm deaf and wanted written support. I kept getting ignored and they closed my claim case!
They only answer emails they want too.
Disgusting company and should be ashamed
21 juni 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
I am very sorry to see that you have had these difficulties when requesting some help and support, I am keen to resolve this for you but I would need some further details such as a policy number or email then I can locate you on our system.
Kind Regards
Sophia
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Andy and we'll be sure to pass on your kind comments to him. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 4-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Slightly dissatisfied
I have insured my phones with row for over 7 years, fortunately never needed to claim .
However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing as I was quoted a price as an existing customer £5 more per month than a new customer, so ended up cancelling my policy then to reapply as a new customer to get a better price.
I just think a little customer loyalty should maybe get better service
30 mei 2024
Row mobile insurance claim EXPENSIVE
Row mobile insurance claim is asking me to pay a huge excess PLUS the remaining amount left on my yearly insurance payments. After paying over 3years I could've saved that money and bought a new phone myself. Their request is unfair and excessive.
16 mei 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
I do apologise that you are unhappy with the service that we have provided, I have requested some further information so that this can be investigated in depth.
Best wishes,
Lucas
Antwoord van Row.co.uk
Good Morning,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Lucas
Easy to buy the insurance
Easy to buy the insurance - haven’t made a claim yet so don’t know how things will work as when and if that happens
9 mei 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 4-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Lucas
Conor was very helpful and sorted things out for me
Conor was very helpful and sorted things out for me
30 april 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Conor and we'll be sure to pass on your kind comments to him. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Lucas
So far so good
31 maart 2024
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Not easy to claim...
Made a claim for my washing machine breakdown weeks ago, sent all documentation that was asked. Yet my claim still stands as awaiting documents from me. I have been emailed to say if they don't receive these documents they will close my claim even though after making a phone call they have confirmed they have received all relevant documents🤦🏼♀️ Over all I've not found this straight forward and I'm yet to get any closer to getting my washing machine fixed!
8 april 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you for sending the requested information, I have looked through our accounts regarding this and can see that this claim has been fully approved and booked in with an engineer, we do apologise for the emails sent as they are automated. I do hope that this has helped to address any further queries that you may have.
Best wishes,
Lucas
Good Afternoon,
I do apologise that you are unhappy with the service that we have provided, I have requested some further information so that this can be investigated in depth.
Best wishes,
Lucas
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