Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Toon meer
Bedrijf heeft geantwoord
Fraudulent company! I have been paying for accidental gadget insurance and then when I claimed for an accident they said there wasn’t enough detail. Provided more detail for them, and then they said I... Toon meer
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,9
Goed
1K reviews
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Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Beware of Big Warranties and ROW…
Beware of Big Warranties and ROW Insurance
In 2019, I purchased a new TV and wanted standalone insurance to cover it. Although the TV came with a fantastic warranty from John Lewis, I sought additional peace of mind in case of accidental damage. I decided to go with Big Warranties (also known as Row Insurance) because they assured me that my TV would be covered if anything happened.
For years, I renewed the policy without any issues. However, in March 2024, disaster struck. While using the vacuum cleaner, I accidentally hit the TV screen, causing a small crack. To my dismay, the internal panel was also damaged. I assumed that my Big Warranties accidental insurance would come to the rescue, but I was wrong.
When I filed a claim, I discovered that it was actually another company called Row Insurance handling my policy. They allowed me to submit the claim but promptly denied it. Why? Because they don’t cover accidental damage—only mechanical faults. Essentially, I had paid nearly £600 for a policy that turned out to be worthless.
What’s worse, the crucial information about this limitation was buried deep in their terms and conditions (somewhere beyond page 20). It’s frustrating that they didn’t make it clear upfront that accidental damage wasn’t covered.
To add insult to injury, their customer service is subpar. In 2024, with remote work being the norm, their long wait times and lack of responsiveness are unacceptable. It’s time for them to wake up!
TL;DR: Avoid using Big Warranties or ROW Insurance. They exclude essential coverage and fail to communicate it clearly to customers.
2 april 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
I do apologise that you are unhappy with the service that we have provided, I have requested further information so that this can be investigated in further depth.
Best wishes,
Lucas
Very easy and nice people to talk to
2 maart 2024
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. We're so pleased you have had a good experience with us. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Easy competitive quote
13 februari 2024
Review zonder uitnodiging
excellent quotation process and sign up.
30 januari 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Fantastic very nice
12 januari 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Just don't bother
Misleading and made to think claiming would be easy....I have to jump through more hoops than I do with my car insurance all to just get my phone screen replaced RIDICULOUS and to make things worse, you have to pay the remaining year of instalments along with the excess charge. so the long winded process isn't even rewarded with any saving on costings..I might as well pay privately (its practically the same amount being charged) and save myself all this hassle
5 januari 2024
Excellent service from Conor at ROW
Conor made the process simple and answered my queries and updated my policy for me.
2 januari 2024
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Conor and we'll be sure to pass on your positive comments to him. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Straightforward application
Straightforward application. Transparent cover. Competitive price.
29 december 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good Service Thanks / Helpful and Prompt
20 december 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good price easy to set up
9 december 2023
Review zonder uitnodiging
I found the whole process really easy…
I found the whole process really easy to use very straightforward and was very quick.The price for all my appliances was alot cheaper than I was expecting which was really good
8 december 2023
Review zonder uitnodiging
Appaling company to deal with
Appaling company to deal with. Avoid at all costs. Would give zero stars if that was an option.
This company took my money for the 3th consequitive year to insure my washing machine and then refused my claim as I had not read thier terms and conditions. When I called this company, thier advisors including the manager were totally intransigent and hid behind "terms and conditions". As my policy was redundant, i had been paying the premuim for something which was invalid. I asked for a refund which was refused. I asked for a refund for the remainder of the policy. This was refused. I was told by the manager that the remainder of the policy could be transferred to another appliance. When I called back to do this, the arrogant adviser denied this had been said. I asked for a call back from the manager who gave me this information. This never happened. Again, please avoid this company at all costs.
1 december 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
I appreciate you sending in this information so I can look into this for you.
I can see that you have spoken to our customer care team in regards to this issue as you were very unhappy that your claim had been denied as your appliance was over 8 years old as per our Terms and Conditions.
I apologise that you are not happy with the outcome of your claim and we do always urge our customers to read their policy documents thoroughly before taking out a policy with us so our customers are fully aware of what is covered.
Kind regards,
Hanna
Good Afternoon,
I am sorry to see that you feel this way. I have asked for some additional informaiton so I can locate your profile to see what has happened.
Kind regards,
Hanna
Antwoord van Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Easy to navigate website
18 november 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for leaving us a review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Good Service Thanks
Good Speedy Service Thanks Grateful For The Help Again.
16 november 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Very impressed with Row & MEDRepairs
Although the paperwork for the claim took a while to put together, once Chloe approved and processed the claim, everything went smoothly and I was impressed with her helpfulness and the excellent service from the device repair company (Jonas of MEDRepairs) who quickly repaired my phone.
19 oktober 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you for leaving our agent Chloe a great review!
Apologies you felt the process was slightly long.
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
very pleasant person
avery pleasant person. very helpful and helped me sort my insurance out.
18 oktober 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
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