Big warranties/ Row.co.uk Been paying for months for laptop insurance including accidental damage. Laptop screen cracked randomly and i made a claim. They rejected the claim saying i couldnt explain h... Toon meer
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Lees wat reviewers zeggen
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Toon meer
Bedrijf heeft geantwoord
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Toon meer
Bedrijf heeft geantwoord
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,9
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Worst company I have ever dealt with
11 oktober 2023
Antwoord van Row.co.uk
Good Morning,
I am sorry to see that you are unhappy with our service, on looking into your policy I can see that unfortunately, you requested to cancel your policy with us as per our terms and conditions that you agreed to when you set up your policy for monthly paying customers on cancelling there is no refund due to you and also you have used our services and a claim was raised and dealt with also meaning no refund is due, I do apologise that this has upset you but this is the terms that you agreed to when setting up with us.
Kind Regards
Sophia
Rubbish service from Row
Rubbish service from Row. More than a week to come out to be told that the machine was broken and would take a further 8 day to fix. This has therefore left us for more than 2 and a half week without a machine.
Would of been cheaper to off bought a new machine or paid a local person to fix than pay for insurance via row and wait for 2 and a half week for it to be fixed.
Rubbish!!
5 oktober 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning.
Thank you for providing us with this information so this matter can be looked into for you.
I am sorry that you have been unhappy with our services, I can see that we did book our engineer in for their soonest available date and it looks like parts were needed to complete your repair which would have taken a further 2 weeks to arrive. If parts are ever needed for a repair, our engineers would have to order these as they can not carry all parts with them at the time of the repair. This would cause further delay.
I do understand your frustration with this wait but I can see now that your repair has been completed.
Kind regards,
Hanna
Good Morning
I do apologise that you are not happy with the service that you have received, I have requested some further details from you so that I may look into what has been happening.
Kind Regards
Sophia
Easy website to understand
Easy website to understand, easy to follow and covered more devices than other similar websites.
5 september 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
I am glad to see our website was easy to use! Please do let us know if there is anything we can help with at all.
Kind regards,
Hanna
Antwoord van Row.co.uk
Good Afternoon,
Thank you for leaving Rosanna a great review, it really means a lot to the team!
Kind regards,
Hanna
Great reviews & finalists 2016/2017 so…
Great reviews & finalists 2016/2017 so I thought I would try them out. Extremely competitive price & simple and great to navigate website
31 augustus 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for the great feedback and 5*!
Please do let us know if there is anything further we can help with at all.
Kind regards,
Hanna
Very easy to use and really good prices will be putting all my gadgets though yourselfs.
Very easy to use and
18 augustus 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for the great feedback! I am glad we were able to help you out today!
Kind regards,
Hanna
Antwoord van Row.co.uk
Good Morning,
Thank you for the great 5* feedback!
Please feel free to get in contact if there is anything further we can help with at all.
Kind regards,
Hanna
Search the market before your almost forced to change insurers.
I have recently been moved from SES Home Services insurance wise to another insurance company who expect me to pay even more for the premium, hence I've searched the market and settled with Row.co.uk.
3 augustus 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you for the feedback, I am glad we were able to assist you with cover and we are glad you have chosen us!
Please feel free to get in contact if you have any questions at all.
Kind regards,
Hanna
Very easy to set up
31 juli 2023
Antwoord van Row.co.uk
Good Morning,
Thank you for the great 5* feedback! I am glad to see you found our policy easy to set up!
Please feel free to get in contact if there is anything further we can help with at all.
Kind regards,
Hanna
Antwoord van Row.co.uk
Good Afternoon,
Thank you for taking the time to leave us a great review!
Kind regards,
Hanna
It took really quick to complete and I…
It took really quick to complete and I got a receipt to confirm.
22 juli 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for the great feedback it really means a lot!
Kind regards,
Hanna
Professional and friendly
Great service on the phone made this stand out from other businesses who tend to use call centres of variable quality. Natalie called me back at the times promised and made it quick and easy to arrange my boiler service - professional yet personal and engaging, offering all the information I needed to make my decision.
20 juli 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for taking the time to leave our agent Natalie a great review! I will be sure to let her know to keep up the good work.
Kind regards,
Hanna
Great online site
Very quick and simple to fill in online, and the best price and cover.
12 juli 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for leaving us a great 5* review!
Kind regards,
Hanna
..to long waiting time but nice…
..to long waiting time but nice conversation whit workers
10 juli 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for the feedback it is always appreciated. I am sorry for the long wait times but I am happy to see you were able to get through to an agent who could help you.
Kind regards,
Hanna
Spoke to Mike today great help
29 juni 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for the great review for Mike!
Kindregards,
Hanna
Easy to get quote and cover
Easy to get quote and cover. Helpful to have ‘other’ in drop down box for an appliance brand that was not listed.
26 juni 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for getting in touch with us and we are really pleased that you have found our services helpful, thanks for the great 5-star review.
Kind Regards
Sophia
Micheal was a great help in renewing my…
Micheal was a great help in renewing my policy.
16 juni 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Morning,
Thank you for the great 5* review for Michael! I will be sure to let him know to keep up the great work.
Kind regards,
Hanna
Good quote for 2 tablets
15 juni 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for your feedback, we are pleased that you are happy with the service received.
Kind Regards
Sophia
Good experience
9 juni 2023
Review zonder uitnodiging
Antwoord van Row.co.uk
Good Afternoon,
Thank you for the great 5* feedback, we really appreciate it!
Kind regards,
Hanna
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