SodaStream.com Reviews 

Great customer service. That's how I judge any company. I needed a new return label and McKenzie took care of it in just a few moments. And then we chatted and laughed.
Thank you,
Steven

Sodastream number one they have amazing products but their Customer Service and the people you talk with or work with online on the phone are beyond exceptional. They listen and they resolve your situation with solutions. They’re awesome. They’re amazing.

Love the product, had a minor issue with the return cylinders, but issues was resolved promptly and professionally, will DEFINITELY continue to buy 😁

I received an order with some damage to the product.
Sent an email to SodaStream detailing my concern. We got a follow up email, verifying the defect and a confirmation that the damaged product would be replaced, at no cost to me, and that we would receive the shipment in a couple days.
GREAT CUSTOMER SERVICE!

We love the product and are VERY happy with the Customer Service!

Thanks McKenzie!

Todd Bisel

I have been a supporter of this company for over a decade. Every single interaction I've ever had has been beyond excellent. I am so pleased with their product. No more lugging bottles from the store, throwing them into the recycling bin only to wonder whatever happens to them and the additional expense. There is absolutely no reason every household should not have one of these.

It took two days of phone calls, and emails to finally find the one person who was very helpful, Levi, however after the fact. I called 7 times on a Friday, receiving a voice mail stating "I was calling out of business hours" NO I WASN'T!!! Then every front line representative I spoke with 5-6 individuals, we totally worthless, along with 2-3 "supervisors" along with being told that NO SUPERVISOR'S were available??? Finally after calling back numerous times, I was finally connected to a US based representative who took care of everything in under 10 minutes, after spending ~2 hours trying to get things figured out.
As a very long time customer, I ended up cancelling my subscription and not being able to get any sort of service, was non-existent.
I had to ask if the company was bought or new management?
I CAN'T RECOMMEND SODASTREAM AT THIS TIME!!!

I had a positive experience with the Customer Service team. As a new customer, I encountered some errors when starting my subscription service. The Customer Care team promptly resolved these issues and provided me with the necessary guidance. I am thoroughly satisfied with the Sodastream product and highly recommend it to my family and friends.

These new flavor bottles are terrible. I had an order returned by UPS due to damage. The new shipment has at least 5 broken bottle caps, luckily nothing leaked in this order unlike the last order.

The SodaStream Customer Support representative, Gabriella, was professional, thorough and kind in helping me cancel an automatic order and fix my account settings so that we can get refills on a schedule that fits our needs.

Customer service is and always has been a 5 star affair. The deduction of one star is for the automated services. My example pertains to CO2 cylinders. I even sent an extra non-SodaStream cylinder. I am still bombarded with letters and emails threatening surcharges for cylinders if I don’t immediately return them. It’s never resulted in a charge and once I speak to an actual person it’s always immediately taken care of.
I could understand if I slowly used them but I drink soda all day, every day. I would guess, if it were cans, 2-2.5 12-packs per day on thirstier days and minimum one 12 pack even on days I don’t feel well.
The automated cylinder replacement system is just off by about 7-10 days (for me). I would expect the speed seemingly expected for returns to be very annoying for folks who only make a little bit of soda each day.
I tried SodaStream and another brand (Soda Butler) when they first came out. Tried and abandoned because I am “picky” and the flavors available didn’t match up well with my tastes.
I am a BIG fan of SodaStream since they signed a contract with Pepsi. I think if they could get the supposed #1 brand (Coca-Cola) to sign (without losing MY favorites!!) SodaStream would be a true cash printing press.
In my mind there’s no better way to enjoy soda at home than with a SodaStream beverage system.

My early model Soda Stream gave out and I was left with 3 full cartridges on the subscription plan that can only be used with older models. I wanted to buy a new Soda Stream but didn't know how to handle my cartridge situation. Customer service rep was able to walk me through all of the steps that I needed to take and Soda Stream is replacing my old cartridges with the newer type at no cost to me. I assume that is for subscribers only. I now have purchased a newer model and will have a good supply of the correct cartridges to start. I was very happy with the customer service and the outcome.

I purchased a glass bottle that does not fit my Fizzer. They refunded my $$. I will donate the unused bottle for resale at a local dog shelter.

The products from SodaStream are fantastic! I hace been a customer of theirs for many years and highly recommend them. Their machines, cartridges, and the many flavors they offer are great and reasonably priced for a good value.
I had a delivery issue and contacted their Customer Service department. The representative who assisted me was Sharima who was absolitely wonderful! My issue was resolved very quickly and to my satisfaction by Sharima.

I received the wrong CO2 cartridges for my soda stream . It took a little bit of time, or I would have given 5 stars, but we got it worked out and they sent replacements no charge.

I had an issue with needing to return the wrong cartridges and the customer service was excellent. The AI Bot knew when to send me to a human, who clearly was reviewing everything to understand the situation and then worked to resolve it in a way that was satisfactory. I really appreciate how well it was handled.

Customer support was super helpful and resolved my issue quickly.

I had an issue with my subscription about a shipment that I did not ask. I had it solved by an agent that was really helpful and polite.

Sodastream customer service has been excellent. Any time I have had a question or request, it has been addressed promptly and effectively.

Their customer support is really good. It’s easy to access real people who are helpful and kind. I’ve always solved my issues with their instructions.

Title: Warning: Charged $15 for returns even after tracking showed delivered!Review:Do not trust SodaStream’s automated return system, especially if you leave your cylinder exchanges for the mailman. I returned my empty cylinders using SodaStream's official prepaid label. Even though their own website explicitly confirms the items were successfully "Returned," their automated system still slapped me with a $15 unreturned cylinder fee.Their system completely ignores actual delivery tracking and blindly charges customers based on a rigid timeline. Dealing with customer service to fix their glitch is an absolute nightmare. If you use this service, make sure you get a physical scan receipt from the post office, or better yet, avoid this company altogether. Completely awful experience.