The Online Letting Agents Ltd Reviews 

Quite simply the best support and service of any company that I've used in the past 8 years.
We used the tenant finding and administration services - lightning responsiveness, sound advice, and great value. Most impressive of all is the continued support 8 years later when the tenancy came to an end (yes, I've been slow to write this!). Can't recommend highly enough

We had the pleasure of working with "Online letting agents" and we couldn't be happier with their exceptional service. From the very beginning, they demonstrated a deep understanding of our needs and preferences, and helping to making the entire process smooth and stress-free.
What truly sets them apart is their dedication to going above and beyond. They provided invaluable guidance throughout the entire transaction . Their commitment to ensuring we were completely satisfied didn't end just there – they continued to assist us with any post-transation queries and support with so much care and attention to details.
I'm grateful for their outstanding service. I highly recommend them to anyone in need of a dedicated and caring property agent who truly looks out for their clients' best interests. Thank you, for your exceptional service!

Responsive, helpful, informative service

I have used the services of The Online Letting Agents more times than I can remember over the past 4 years, and they have always been consistently excellent. It has always been the same team of Eleanor and Sarah, backed up by a friendly, knowledgeable team, that have always impressed me with their efficient, prompt service, and very competitive prices and just as importantly the personal touch.
I would definitely recommend The Online Letting Agents to any Landlord, you will be pleasantly surprised, and probably won’t look back - I know I haven’t.

My first time using this service and so far it has been very good. Staff are responsive and professional and I like the app used to manage the letting.

Absolutely great! I have used TOLA for a few years now and every time they impress me with their brilliant service. I would highly recommend them! Thank you once again for your efficient service and all your help.

Have been with The Online Letting Agents (TOLA) for a few years for full management. The tenant finding service is very efficient with easy communications and comprehensive information. The management service is also brilliant so can relax a bit on any emergency. The team is very friendly with puncture response. All in all, will stay with TOLA and highly recommended.

Ive used them twice , very good service , happy to help you and no question too stupid. Recommended

Great working with them, quick to respond and answered all my questions to satisfaction. A welcome change from the other agents I have interacted in past.

Highly Recommended!

Have been using online letting agents for many years. Every time I have receivers outstanding customer service and prompt reply’s to all correspondences. I would defiantly recommend them.

Excellent service. I was badly let down by a different online agency but TOLA have been brilliant. Setting up the ad was easy and it was live within hours. They responded very quickly and positively to any queries by email. Phone calls to them were also answered promptly and helpfully. I especially like the fact that they give extra details about the potential tenants so you know a little about what the person is looking for before you phone them. All in all, I have been very impressed. I will definitely use TOLA next time I need to advertise.

Excellent service all round. Would highly recommend. I have been using them for 3 years now. Consistently excellent service.

Simple, helpful and astonishingly cost effective. Beats high street letting agents in cost and effeciency

We have used TOLA before to find suitable tenants, so they were the first choice when the searching again.
Well organised website with Landlord menu options and always someone available to talk to if required.
Would not hesitate to use their services again and to recommend TOLA to Landlords and Tenants.

Excellent communication, really knowledgeable, the fees very reasonable can always contact either via phone or email. Process was easy. They always had an answer to my questions. As a first time landlord they guided me through the process with easy.
They made what could have been a stressful situation really really easy.
Thank you

My property was let in days. The process of uploading info onto the TOLA site was easy and just as importantly the customer support was super quick and efficient right through to the signing of contacts and registering deposits. And all for a very reasonable cost. Don't usually give 5 stars but well deserved here.

Once again TOLA have provided a way above average service. Patient, efficient and super speedy. Kind to tenants and landlords and very responsive to queries.
Have use the team for many years and wouldn’t use anyone else.

My personal circumstances changed back in July 2022 meaning I had to rent my home out.

As a complete novice landlord, I initially went to the typical high street agents. Their pitches were all very compelling, their prices were eye watering. Over £200-250/m for a fully managed service.

I explored exactly what fully managed meant, as well as finding the excellent ‘Landlord Blog / Life’ website, full of information and guidance.

Fully managed meant they took the call from the tenant, used one of their ‘approved’ suppliers to get a cost and called me seek approval to fix the problem. I can understand why some may need that service, but I certainly didn’t. I’d prefer to have the call from the tenant so I can triage the issue and then, if needed, research the best company to fix it.

So my online hunting found The Online Letting Agents. With a fixed fee of a max of £55/m for their part managed service (tenant find and rent collection) it seemed a very obvious choice.

Naturally apprehensive that the service would be a lower standard, I phoned and spoke to Eleanor. After a 30 minute call asking many questions, I was left feeling completely reassured.

In August 2022 after just 24hrs of the Rightmove advert going live, I had my first tenant. The whole process was smooth, easy to understand and the rental income started coming in as expected.

The tenants unfortunately had to early terminate and so the property went straight back online and I’m now going through the process of checks for the new tenant.

The viewing request comes in the form of an email with the details of the person and some basic information, My job is simply to contact them, chat and arrange a viewing. Great way to get to know who’s going to be living in your property.

I’ve called and emailed Eleanor (and some of her colleagues) several times and her response time, customer service and quality of advice is excellent. Thank you Eleanor and the rest of the team.

I honestly feel like they genuinely have my back through this process.

Cannot recommend enough, and why on earth anyone would pay hundreds for the same service is beyond me.

The experience with TOLA is excellent. I have been using the service for several years. The agency has been super helpful and efficient by all means. They are very reliable and fair, compared to high street ones. Highly recommended without any reservation!

The Online Letting Agents are fast, reliable, always there to help with any questions. I'm always more than happy with the service I get from them when letting my flat. The cost is also a winner, so reasonable