Upway Reviews 

First, the bike arrived in pristine condition. Assembly was easy, except handlebars required a tourque? wrench instead of the Allen wrench they sent me. Fortunately my neighbor had one.

Very happy with my e-trail bike purchase. When it arrived, it looked new and performs great!

I love my new/used bike. It's just as described. The customer service has been amazing. Very prompt in their replies. I had a problem with a wire and it was taken care of promptly.

Good price for a lightly used E-bike but their communication, and final QC checks need some work. The bike came to me with no master code for the Shimano EP motor. So I have no idea how many miles are on the bike or how many charge cycles. I will have to pay a bike shop to flash and reset it. Frame had some noises/creaking so I removed bolts for cleaning and re greasing to find 1 pivot bearing was shot and the headset was loose. I think they give the bikes they sell a general once over and that’s it. They don’t dig much deeper than that. I think it’s a good site to buy a very lightly used bike but I would avoid anything that’s older or has more than a couple hundred miles. You’ll be going straight to your local bike shop after purchase. I inquired about the Shimano master code a few days after purchase and was told they would look into it but never heard back.

Great bike and communication. Very fast delivery.

Bike was basically as promised. Price was fair. Service afterwards was poor. I had a badly adjusted rear brake. That isn’t catastrophic, but telling me I need to take pictures, a VIDEO, and document it before giving me assistance IS. How on earth can I take a video, WHILE RIDING THE BIKE, to display the problem? That reeks of trying to avoid any cost on Upway’s part to solve the problem. Completely ruins the customer experience. I had it fixed myself. Oh well, just another internet based business promising more than it’s willing to deliver.

Second bike I've gotten from Upway. Fast shipping, great support, great bikes!

Good selection and timely delivery. Shipping is sometimes way too expensive.

Good product information, well packaged, I talked to a representative and he was a great help to get the bike .

Upway does a great job of prepping and offering for sale a very wide range of electric bikes. I am delighted with my very low mileage Aventon Pace 4, acquired recently from Upway - a pleasant experience that I recommend to others. Safe delivery came when expected, and it took just 15 minutes to "build" the bike (front wheel, pedals, and handlebars). Go for it!

You guys did great communication totally appreciate it. Got an awesome deal on an awesome bike. Thank you.

Bike was in great condition and came with everything to quickly assemble it. Impressed by how bie was packed.

Bike was packaged well and condition as described, which was new!

Efficient delivery but my plus minus walk mode button broke off the second I road it. Having trouble finding the Bosch part probably a five dollar plastic piece cover.

As a 70 years old cyclist, I felt it was time to try an e-bike. Through research I quickly discovered that a new e-bike was going to stretch my budget more than I wanted. My brother told me about Upway, so I checked it out. They have a great selection of pre-owned bikes and prices that are more comfortable for my budget. I ordered my first e-bike and within 3 (business) days my bike arrived. It was packaged very well in a large box and came with instructions and tools for the little bit of assembly that was required. In just a few minutes I was riding. I really like the bike, and it helps me get up the hills, but the best part about it is the confidence I’ve gained with Upway. If you have a question, they have excellent support people who get back with you quickly and knowledgeably. This has been a really great buying experience and I would recommend Upway to my friends and family.

You made a big mistake by mislabeling a medium as a small, but you immediately fixed it and made things right. And the Orbea Rise M10 replacement is a majestic bike, I’m loving it.

The bike matched the images online. The updates were good.

Price did jump up after shipping and taxes. Wish this was more upfront, but I wouldn't let that stop me from ordering again.

I found an almost brand new high quality bike for nearly half price on Upway. They offered me a good price for my bike and even allowed me to use the voucher they give for the purchase of my old bike toward the cost of shipping my new one.

All of the humans I dealt with at UpWay were really great! I was a little nervous about the process of selling a bike this way, but in the end everything went really well! so that is the main takeaway. My only quibble is with the process around communication. The chat started with a bot and at first I didn’t know if I would get a human at all. So “Honey” should just say that they will be handing off to a human, and that process should be more clear. It gets harder and harder to tell if there is an actual human involved. Then I got email response, too, from a different person. So I had to answer that as well because the person was very kind and I didn’t know if they saw my chat reply. Then the 48 hours passed with no word so I reached out, and there was more very kind but somewhat disjointed and duplicated communication. Better too much than not enough though!

Edit- after reading the reply…Omg I am sooo sorry!!! I have become so jaded because so many other places use bots. Changing from 4 stars to 5 and a big apology to Honey - you guys are awesome 🤩

Customer service is bad no phone # to call only email. They only reply 1 message a day making a simple solution turn into weeks long