Upway Reviews 

My bike arrived in a timely manner, it was well packaged and in excellent working condition. I enjoy my new e- bike very much.

⭐ 1/5 — Terrible Experience With Upway

I rarely leave reviews like this, but my experience with Upway was extremely disappointing.

I purchased a used Yamaha YDX-MORO Pro e-bike from Upway, and when I started having problems with the bike/battery and charging system, I expected Upway to help me get the issue resolved. Instead, I felt like I got nothing but the runaround.

I spent a ridiculous amount of my own time trying to troubleshoot this bike. I dealt with error codes, charging problems, tried another charger to rule that out, contacted bike shops, and tried to find someone who could properly diagnose and repair the Yamaha system. I made calls, drove around, spent money on gas, and did most of the legwork myself.

I bought a bike from Upway because I expected that purchasing from an established e-bike company would give me some support if something went wrong. That was absolutely not my experience.

After all the time, effort, frustration, and money I spent trying to solve the problem, I STILL ended up having to return the bike. Basically, I wasted my time and money doing all the troubleshooting while getting very little useful help from the company that sold me the bike.

The most frustrating part wasn’t simply that the bike had a problem. Used equipment can have problems. It was how difficult and frustrating the experience became once I actually needed support.

Upway was happy to sell me the bike, but when I needed meaningful help afterward, I felt like I was on my own.

I would not purchase another bike from Upway based on this experience. Before buying from them, I strongly recommend thinking about what you’re going to do if your bike develops a problem that can’t be solved with a simple troubleshooting step.

I ultimately returned mine, and after everything I went through, I wish I had never bought it in the first place.

I started off with a faulty charger. The hard part was finding someone who will work on a brand they don't sell to confirm it. Once done however Upway was quick to send a replacement. Nice bike and a pretty good price. Fenders are needed cause it's muddy this week but this 66 yo man is feeling about 14 with a big smile out on these trails!

Received my e-bike in 2.5 days and was exactly as described. No surprises except to find a company that is completely honest about what you’re getting. I’ve been quite pleased with my purchase.

Great bike / great price and no drama. Fantastic experience overall

Bike delivered with bad battery charger on new bike. The customer service team got with bike manufacturer and had one shipped directly to me.
Thanks for the support. 🤙

I got a great bike at a reasonable price. It was bike I would have never bought any other way. The miles and battery cycles were right there! The photos clearly depicted the minor abrasions normal for a MTB. The bike was well packed and in great shape when I received it.

Customer service…. Tho cumbersome…. Emails seem archaic…. Resolved my problem.

★★★★★ An incredible find from Upway

I purchased a Cannondale Moterra SL 2 from Upway for almost half the retail price, and I couldn’t be happier with the purchase. The bike was advertised as a 2024 model, but when it arrived, it was literally like a brand-new bike with 0 miles. Even more impressive, it came equipped with newer 2026-era components, including a Fox 36 Performance fork and Fox Float X Elite rear shock specifically configured for the Moterra SL.

The bike arrived in excellent condition and was exactly what I was hoping for. Considering the condition, specifications, and the price I paid, I feel like I got an exceptional value. Upway’s pricing made it possible for me to get a high-end carbon eMTB that would have cost considerably more elsewhere.

Overall, I’m extremely impressed with the bike and the value Upway delivered.

So easy to work with, great customer service! I love my bike. I'm 5' and needed a small EBike, this was the only place I could find one. I was nervous about dealing with a company in New York and shipping to Montana. What if something went wrong!! The bike was/is in great shape. The shipping took longer than it should have.. but that's not their fault.

My bike came as described, it was in good shape and packaged well. I needed to adjust the gears and Loosen the rear axle because it was on very tight. I love the bike! Thanks Upway.

First-time customer. Legitimate company. Bike was actually better than described. Came with speed, cadence, power sensors, and simple pedals included; not indicated otherwise. Packaging protected the bike during shipping. I had it in my possession in the Midwest in about a week after ordering. Bike was mostly put together; I put the front tire on the fork, and straightened the handlebar. It did have some scratch marks, but that was mentioned in the description. I had to connect two wires (Di2) that probably came loose during shipping, but it was easy enough to correct- thank you internet. I’m very satisfied, and would purchase from the company again. I can’t comment on customer service; I didn't run into any problems and never reached out.

I could not be more pleased with my purchase from Upway. I purchased an Aventon Aventure.2 at roughly half the cost of buying one new, and the value has been exceptional. The bike arrived in perfect condition, the battery performs extremely well, and it has all the power I could ask for. The Aventure.2 itself is an impressive piece of engineering—comfortable, capable, powerful, and simply a pleasure to ride. Aventon built an excellent e-bike, and Upway made it possible to purchase one at a remarkably good price. The entire experience exceeded my expectations. When a company can deliver a quality product exactly as represented, in excellent condition, at a substantial savings, that deserves recognition. I am extremely happy with the bike and would gladly purchase from Upway again.

customer service has fallen to a new low. Once you buy a very expensive bike and it come with an issue you are on your own. should have purchased the bike from facebook marketplace instead.

I was hesitant to write a review as I wanted to keep this gem of a company to myself. Everything about our experience from start to finish was flawless. Delivery time, customer service and the packaging of the bike were beyond expectation and as we already had one of the exact bikes we ordered the bike was great! I will never buy another ebike at retail as long as this company exists.

They make an offer based on pics you submit….once they’ve got your bike they take off their offer, downgrade your bike on sudden criteria NOT DIVULGED with their quote. Offered $1000, received $330.
Sell your bike to your next door neighbor for $30….at least your friend gets the benefit of how you took care of your bike.

Completely false description! Buyer beware!

Recently purchased an emtb. Description said it only had 40 miles on the bike. Upon arrival the crank arms had rub wear indicating multiple hundreds of miles ridden. Same with the dropper post trigger. Both tires were garbage and needed to be replaced (the front maxxis tire had a slash on sidewall and could not be repaired). The mechanic never serviced the brakes and needs to be serviced. The pivot points were completely dirty and made horrible creaking noise on first ride.The bike itself was amazing though so decided to keep it. In the end if you don't work on your bike yourself plan on spending extra in shop fees. When I did talk to customer service the best they could do was knock $100 off. Which is relatively hilarious considering the ads deception and the cost of the bike.

Dog shit customer service, they give you less than half the value of a e-bike with 76 total miles. They use FedEx to deliver the box for pick up, been waiting four days so far because they throw things together to send it to a customer messing up labels. Usually someone at least bus the other dinner when they are going to f¥€k them, not Upway 😂

Customer service is super quick to reply and very accommodating. And the bikes are delivered quickly. However, I bought two bikes now, the first one didn't ride well with the stronger pedal support starting and stopping weirdly/kicking in at weird times, that should have been mentioned in the description or caught during inspection. I only realized this after the period for returning. I ended up selling it back to them and that process was quick but didn't get much for it. The other bike could not get me up the hill and was too small for me even though it was labeled for my size. I returned it and it was a 300$ loss in the end, $200 fee plus shipping not refunded.
I will not buy a used bike online anymore. Risk is too high.