Upway Reviews 

When I originally ordered I was skeptical. When the bike arrived I was totally please with package. Easy set up to ride in about half an hour. Was so pleased I ordered a second bike. Great experience.

My purchase went smoothly. I had questions, they responded quickly with answers. When the bike arrived I had an issue and it was resolved quickly! Would purchase from them again.

Upway provided excellent customer service throughout a difficult situation. I purchased an e-bike from them in May 2026, and the battery failed about a month later. Upway responded promptly, sent me a replacement battery, and arranged for a local bike shop to complete the repair.

Unfortunately, the replacement battery failed the very next day. After I contacted Upway again, they arranged for the bike to be shipped back and ultimately provided a full refund of everything I had paid.

Although the bike did not work out, I was very impressed with Upway’s responsiveness, professionalism, and willingness to stand behind its product. Their customer service team communicated with me throughout the process and worked hard to make the situation right. I would gladly recommend Upway based on the excellent service I received.

Customer service has been great through the whole process. The only issue i had was one tricky to rout wire was left dangling. I have taken it to my LBS to fix it for me. I enjoy working with Upway and have shipped them a bike I am selling them..
THANK YOU

The bike was used and half price, but arrived in new condition. The only problem the bike had was misalignment/adjustment of the rear derailleur.

I think the one year warranty was useless to me because I needed to take the bike to Brooklyn.
Service takes place in house, like most bike shops.

In the final analysis, you are buying a bike without any manufacturer's warranty and relying on your ability to implement repairs with advice via ZOOM or phone, which may not do you a whole bunch - but you will save $$$ and you can use these savings if something DOES go wrong after 14 days to pay a local shop to fix.

Final advice: check this bike over thoroughly and call UPWAY out on the 14 day guarantee. If they won't send someone to you to fix, or pick up and re-deliver SEND IT BACK! It probably pays to take the bike to a trusted shop and obtain an itemized list of adjustments needed to brakes, shifters and derailleurs. Call UPWAY and insist these items are taken care of or they can come get the bike and keep it. You paid for a certified bike and there is no excuse if the mechanics are not in perfect order.

I am a former engineer/mechanic. It took me hours to adjust the bike to perfection. I am happy with my purchase, I saved thousands and got a brand new bike.

If I were you and placed an order, I would warn UPWAY upfront that if the bike arrives out of adjustment, it is being returned. Maybe they will exercise an extra measure of caution.

The bike condition was accurately represented. Shipping was fast with frequent and useful notifications between placing the order and arrival. I've put about 100 miles of single-track on the bike so far and am very happy with it.

The drivetrain was very dirty. The rear wheel was not true and the front tire though it seemed new had a bad wobble. Whoever is checking your bikes is not a very good mechanic.
I will not recommend Upway to my cycling friends.

The motor on the e-bike does not work. I will have to take it to a local bike shop to determine what is wrong and hopefully get it fixed

Purchase was easy. Description was lacking. Both fenders scratched heavily. Both crankarms were stripped. Seat post has lateral movement. Packed very well and received in a timely manner.

Great condition and packing.
I found a broken spoke and they provide fix immediately.

The shopping experience and delivery experience were on point. And when I had a question mid-delivery, the customer service team put my mind at ease.

There is a delivery problem and they took care of it professionalism it was really impressive. They even refunded me my money for a bike lock that was not properly delivered, which was obviously UPS’s fault.

First they offered me $3,501 for my bike. They offered to cover the shipping. When they received my bike they accused me of misrepresenting the bike as it had 700 miles instead of the 300 I thought it had. They used this as a reason to knock close to $500 off of their offer. I no longer had possession of the bike and it feels like extortion. I am filing a complainr with BBB and speaking to our state AG. This was a one and done with this company.

I had a great overall experience with Upway! I sold the E-bike I purchased several years ago from Upway back to Upway at a good sales prices; I also purchased another E-Bike from Upway to replace the one I sold. Both transactions were flawless. The new to me bike I purchased arrived exactly as it was described and with very minimal assembly worked perfectly fine. This was the third E-Bike I’ve purchased from Upway; one for my spouse and two for me. Again all were great experiences.

Everything about my purchase was very professional and the delivery was also.

It was my first experience purchasing an electric bike through Upway.co, and I have to say, their service and commitment to their customers were top-notch.

I did have an issue with the bike I purchased, but Upway took care of it promptly and without any hassle. They stood behind their service and made the entire experience easy and stress-free.

I highly recommend Upway to anyone considering purchasing an electric bike. I would definitely purchase from them again!

Prompt delivery, well packaged and great customer service…all at a great price.

Although I would have liked to receive more money for my bike, I was unable to sell it locally so maybe the demand is not there. Anyway, working with Upway was great. Since local pickup was not available, I had to ship it which was made easier by paying for a shipping box from Upway which was delivered fairly quickly. Our neighbor helped me with taking off the few bike parts necessary to pack bike. We couldn’t get one of the pedals off so I emailed customer service and received a prompt very nice email telling me not to worry about it. The shipper picked up during promised timeframe. I received an email letting me know bike had been received and then quickly received an email that my payment was ready. I was pleasantly surprised at how smoothly everything went and would recommend Upway to anyone.

So pleased that UP way exists. As part of the reduce reuse recycle zeitgeist, UP way hits the nail on the head. They have a pretty good inventory, Prices are very good, and purchase and selling process couldn’t be easier