Upway Reviews 

This was our second bike from Upway. First one went great. The second one, not as much. Shipping took weeks. Bike arrived with lots of cosmetic damage. I know it said this could happen, but it was heavily scratched, unlike the first bike. Rear brakes still make loud noise when applied. We could not get the pedals in and had to take to a shop. This was a cargo bike with foot rests for rear passenger. The bolts sent with bike didn't fit. The chain gaurd is warped . I should have spent 500.00 more for a new one. We like the bike, its just beat up.

Service, response and all-together good experience.

Great Bike received. Shipping was almost immediate. I would make a purchase again!

From start to finish ; Fast, Efficient, Professional, Priced right. Wonderful first time E-bike experience. Thanks.

I think the experience was good. The bike is awesome two things that disappointed me. The light did not work and one of the screws on the computer was stripped.

Delayed shipment. Was told that the delivery company had mixed up the package and in response was still not given any sort of discount or waiver for the handling. I returned the product and was still charged full restock fee. Shipping issues on their or their shippers end and we the customer still pays the bill.

Bike shipped safely and easy to assemble.

First of all was the amazing deal I got. Next, the purchase itself was super simple and pain free. Then the shipping, bike was boxed really good and the constant communication was incredible.

Communication was great from the start! They sent out a good amount information prior, during, and after my transaction. Easy process selling my bike which I was offered a fair price. My only concern was I had a larger e-bike and needed more info regarding if the bike would fit in Upway's box. CS Agent was not very helpful and very non-committal if it would fit or not. But, it did. It would be great to give the box dimensions during the selling/checkout process (before you pay the $25) rather than having to search through web pages for that info (maybe I missed that part?). Overall, I enjoyed the experience, and would most certainly do business again with Upway!

Bike is excellent,no problems,shipping

Bike had motor issues immediately upon delivery. Was told to take it to a local shop for diagnostics, then told I needed to send it back to Upway to be repaired but needed to wait for part to arrive. And now have no details on when I will get repaired bike back. Bike was delivered July 29 and I have ridden about 15 miles, with no idea when I will be able to ride it further nearly a month later.

Smooth transaction and shipping. Very good support.

The website provided helpful summaries for each of the products, and had a lot of filtering options, so I could target my searches easily. Checkout was easy and the bike was packed up and shipped quickly. The packaging was banged up when I received it but the bike inside was packed so securely it was not damaged at all. Setup was really easy--just turned the handlebars, installed the pedals, and adjusted the seat height and shock pressures. The only negative feedback is that the bike arrived at the FedEx depot a couple days after I ordered, but the earliest delivery possible was three or four days later. In the meantime, it just sat.

Fast and easy

My bike was weeks late being delivered and the left crank is defective…it won’t allow a pedal to be installed.

Tour assembly instructions did not match my bike, however it was very we packed.

I bought my first mountain e-bike on upway a year ago. And sold it back to them a few hundred miles later. Price was great on both ends. And logistics so smooth. So many little things could go wrong, but this team gets it right.

The selling process is so easy you can do it online upload your photos, they give you an offer, they come pick up your bicycles, they inspect them and then you get your money. Smooth and easy process everyone’s very professional. I definitely recommended to anyone selling their E bike.