Upway Reviews 

I accept the terms. I filled out the JP mortgage application with my checking account. But the system said rejected. What should I do? Very unfortunate, I checked the account info and it is right. I called customer service and they just redirected me to the helpline email. No answer and it has been two days. I want my money!

I love your site. I have already purchased 2 bikes and will likely purchase more. The deals are incredible and the shipping is fast and packaging is excellent! I would recommend this site to anyone looking for a bike.

my bike was dirty and the tool i need to assemble it wasn't included. the description of the bike also doesn't reflect the reality considered by bike enthusiasts.

a pretty bunk first experience.

Very hard to know when my order was coming, once I started getting updates they were good. First order from upway and I was sort of surprised that it's only the bike - no instructions or any tools to assemble (unlike when I ordered a bike from Canyon). The packaging was good - but the foam used is not really recyclable. Maybe that's just the way things are. I like the bike a lot!

I appreciate that the description was honest about scratches and dents and the overall condition of the bike, but the bicycle was better than advertised. The unit I purchased for my wife could have been listed as ‘Like New’, and she absolutely loves it. Everything I needed to assemble the bike was included in the box, and the bike was packaged really well, so zero damage. Only took 10-15 minutes to assemble and we were on the trails. I will absolutely check Upway first before our next purchase.

They have prompt real people customer support (not AI). The only issue I have is the $200 restocking fee when returning within the 14 day window. It makes it pricey to try out a bike.

I love the product. They made me a great deal.
Was supposed to be new—-arrived used and damaged I also sent pictures and had 133 kilometers on the digital recorder ??? I still don’t have any answers to why.

Upway was very exacting in explaining the process for making an offer for my bike and followed through precisely. The offer was fair, their bike transfer system perfect and the method of payment exemplary.

Product arrived as described, discounts offered without hassle and value.

My experience with Upway has been deeply disappointing. The bike was delivered as requiring “five-minute assembly,” and we followed the provided instructions. 30 minutes into my very first ride, the handlebars turned independently of the front wheel, causing me to crash and sustain an serious injury.

Although Upway has responded promptly, the matter remains unresolved. I have repeatedly provided details, photographs, and the results of the troubleshooting steps their team requested. The apparent failure occurred at the stem-to-steerer connection, but a professional inspection is needed to determine the exact cause.

Upway has now told me to transport this approximately 80-pound e-bike to a bike shop at my own expense. I live on an island with no local bike shop, so this requires ferry and vehicle transportation. This is especially frustrating because Upway’s own published warranty process says, “Pay nothing extra” and that eligible expenses are fully covered.

Rather than arranging an inspection or return of a bike that failed on its first ride, Upway has raised the possibility of improper assembly before any professional evaluation has occurred. I purchased an extended warranty and expected meaningful support—particularly after an unsafe incident involving an injury.

I am still waiting for Upway to provide a reasonable, cost-free way to inspect the bike and determine what failed. I will update this review if and when the company resolves the matter.

We got a great bike at a great price and the process was easy. I have been recommending Upway to anyone I meet who is interested in e-bikes.

delivered on time and moved to garage...no problems with shipment.

Bike was as described
Very well packaged

I bought bikes and both are great...better than expected!! I sold my bike and got a very fair price for it! I have told 3 people about my experience...very pleased!

The bikes are great for the price.

Bike is good. In fact, better than Upway's description. Stated it was a type 1, when it was a type 3 with a big sticker on the seat tube proclaiming level 3. Said bike had scratches and component damage when there was none. You guys and gals should get your act together. Well packed for shipping, but packing materials are not recyclable. Price was right.

95% of the time I can’t reach a live person; email is more responsive but often unclear, causing delays. The showroom is good, but delivery and communication lack clarity and consistency.

I bought a Gazelle C380 bike from Upway. The bike was great, the purchase process was easy, the delivery was completely without issue. Unfortunately, I'm an old guy and I couldn't ride the bike on my busy roads. So... I sold it back to Upway...again, no issues and a very fair sale price from Upway. This company is the best...just wish I was a younger man to do more business with them.

I had some anxiety buying a SL eMTB that was over 60% less original price ( with less than 100 miles) but after about two weeks of riding it, I think I got a screaming deal. It was well protected for shipping and overall, my experience was excellent. The only issue I discovered was that the handlebars had been cut, with a few centimeters taken off. Fortunately, the width was still acceptable for me and I didn’t have to buy new bars.

Fantastic online sales site
Nice selection of bikes, and updated regularly
Really helpful bike descriptions (including weight!)
Bike was packed securely; shipping was excellent