West Base Electronics Ltd Reviews 2.977

Ordered an item on the website, waited over a week for delivery, chased them and they said sorry had no stock. I said fine cancel the order and issue refund... nearly a month later having to chase again for refund. £130 order to wait over a month for a refund is a joke... wouldn't use them again

Order not processed in timescale stated on the website- only after ringing in several days later, was order progressed. The process of getting through to someone was extremely time consuming as multiple calls went straight to V/mail. I was intending to order some Kidde CO Alarms advertised on website - however when I clicked through the price was much higher.

Items delivered on time and correctly. Happy with quality of items.

Great product, swiftly delivered.

Very good service from West Base, alarms came well packaged, all in working order. Kept informed of my despatch. However, poor delivery service from Royal Mail, came a day later than informed on tracking. Do not use Royal Mail, change to a different courier.

Some of the items in my order were not in stock despite being listed as such on the website. I even called the morning before making my way to the store for collection and I was told everything was available for collection. After driving for more than an hour and waiting for 30mins i was informed some of the items were not in stock. Then the refund wasn't issued automatically, i had to chase it up.
The customer service both on the phone and store is very poor.

Got what I wanted, delivered when said.

excellent the good service

Your product and delivery was as expected and you didn’t disappoint well done

2 weeks for a delivery is unacceptable
In this day and age

Nice customer services. Order received on time.get the update timely about order status. Highly recommended for purchase electrical products 👌 👍

Good service, good price

Terrible company, I spent a lot of money on new switches and when the builder found 1 was missing I emailed for a refund within 14 days (more than reasonable timeframe). They stated some moot points about their 3 day policy for missing items and that the stock is up to date in their warehouse so won’t be issuing a refund. Neither of which I care about when I’m out of pocket and have not received what I paid for.

As another reviewer has stated, I have used the chargeback scheme and will report them.

After 2 weeks I don't received materials. Not respond on the phone .

I had various AI agents search for the best price for specific fire alarms... West Base won!
So I placed my order on 22 March. But despite their website not showing any stock issues, I hadn't had any confirmation of despatch by 26 March.
So I emailed them asking whether there was a reason that the order hadn't been shipped yet.
They never responded to the email, even though I could see (from my email tracker) that they had read it.
But, as if my magic, my order was despatched a few hours later.
On Saturday morning I got a notification from Royal Mail that it would be delivered in the afternoon. So I waited in all day.
Sadly, it didn't arrive until today (Monday 30 March).
So now the alarms will have to wait until next Saturday for me to have the time to install them.

Great company to purchase from but using Royal Fail... sorry Mail ! for delivery will ruin the experience waited ages for delivery would have been quicker delivery by Royal Snail

Good delivery time, very good quality item, good value for money,

The product is wonderful and recherche, but very long delivery time!!