West Base Electronics Ltd Reviews 2.977

Fantastic service. I will be using West Base in the future

Ordered multiple times, large orders for a house build and although the deliveries where frustrating (not turning up at the same time even though the website showed in stock) the products were largely good.

I cancelled an order due to their own stock issues and part of the order wouldn’t be available for 6 weeks yet, 5 weeks later the cancelled items still arrived, meaning I then had to go through their returns process unnecessarily.

I returned items under RMA in January and followed their process correctly. The parcel was not collected by them, returned to me in February and I had to pay £5 to collect it from Royal Mail and a further £10 to send it again, all on top of the £11 paid to send it back the first time — costs which have not been reimbursed to me or even acknowledged by them.

This caused delays of over 2 months, entirely outside my control.

They then refused the refund, blaming damaged packaging and timing, despite this being the result of their failure to collect the parcel. After significant chasing, they agreed to refund — but I have still only received a partial refund of the items cancelled with the remaining balance outstanding still weeks later.

Communication has been extremely poor throughout, emails are not properly addressed, responses are incredibly slow, and you cannot speak to anyone about returns on the phone which makes this situation even more frustrating.

This is well beyond their own 14-day refund policy, which they have not adhered to but happy to quote in emails very often.

I also paid for express delivery on another order which arrived late — this was eventually refunded, but only after further chasing by me.

Overall, a very frustrating experience over what should have been a simple return. I’ve ordered multiple times before and spent thousands but based on this I would not trust them again and pay a little more for a better service.

Still waiting for my refund nearly 3 months on!

Awful customer service, I order a £60 order I wasn’t happy with the colour so asked for a return, I was over the 14 days as my family have had a family emergency. I have tried so hard to get them swapped don’t even want a refund they are still sealed and in the box but the have refused. Disgusting and disappointed with such bad service in a time when even is trying to make each penny count. Nice one.

Nice customer service.
Reasonable price.

Nice customer service and reasonable price as well

I ordered online and collected after two days i ordered energizer bulb and sealant sx mighty grab adhesives that i use for years good service

Timely arrival and great price.

Broken parts sent - no response to email - we will have to arrange charge back through our bank. Dissapointed

Great selection of products to suit everyone and very competitive prices and fast delivery on your order

I would be more helpful if you can’t fulfil an order to contact person directly who placed the order to look at alternative options . I assumed all wood be fine once I placed the order . Now my job is delayed

Good service

Ordered online and this was quite easy for the product I wanted, West Base kept me informed of the progress of the order and delivery

Delivered on time and intact, Great service

Very good quality and price

Poor customer service and slow delivery, I peace an order of £379.12 on 14th/03/2026 but up to now I have not recieved any delivery update, when you call no one will pick up, voicemails ignored, with emails they will reply but with solution, very disappointed with all process and I regret ever using them, am thinking of contacting my credit card company for a refund of my money back.
I can never recommend them to anyone.

Nice customer service

Excellent service. Great quality and good prices

Items arrived qickly. Easy transaction

Excellent service. I was able to check the stock with you and my order was delivered on time and well packaged. Thank you.