Baroque Reviews 

I would give a zero if I could. Please avoid buying from Baroque. My clothes arrived 2 weeks after delivery date. When I chased they said it was delivered to Lahore, I have a UK address. Finally delivered after the wedding had passed. I had to purchase outfits from the UK the day before functions. The outfits when arrived were cheap net materials, totally horrible to wear, so bad they would give you a rash, quite literally. I ordered Small and X small I got extra large. Would have cost be a bomb to get tailored again. They asked me to return to Al Khawaja logistics. Then said that was not the reurn address. There was a big return label on the box with this companies address as the return address. Someone received and signed for it. Baroque claim this company has nothing to do with them. The parcel came from them and the return address was also for Al Khawaja logistics. Basically they scammed me for £250 and the outfits. Save yourself the hassle and order from a reputable brand. I would not recommend, Baroques clothes are terrible quality, their service is horrific and their business is not genuine or honest.

Worst customer service. They never own their mistakes. They fail to understand your concern and offer any solutions. Never dealing with them again! Zero customer service skills. I made sure to tell everyone I know not to shop here ever.

Poor quality product and when I tried to return/ exchange they did not respond to my email. They do not entertain any phone calls rather ask to fill out a form to never respond to it.

Placed an order 1st of May for over £300. Paid extra for priority stitching so that it is dispatched within two weeks as really needed the suits for an upcoming wedding. Only answered to one message via WhatsApp despite me contacting numerous times via WhatsApp and email. Assured me that it'd be shipped 'surely within 2 weeks of ordering' no update received since pertaining to dispatch and now they're ignoring my messages. I came across these reviews and realised I shouldn't have ordered from them. Thus, have instructed my bank to deal with them. How on earth are they getting away with this? The brand is supposed to be reputable and is sold in Janan, House of Faiza etc in the UK. How is it that their online website can perform in such a despicable manner. Please let your family and friends know about this and share it on social media. Shameful is an understatement. Absolute charlatans.

Worst Company to order from. I placed an order and paid vis credit card. The payment went through from my bank BUT i received an email from them asking for my drivers licence and photos of credit card due to a hold placed on my payment from THIER bank. After verification from my bank and advise to not send any personal info to them I emailed Baroque team that i will not provide any personal info due to fraud's taking place. They conveniently responded with an email saying "Per Your request, we are cancelling your order." God knows if they will send a refund of 46000 Rs. Worst customer service. It is companies like them who give a bad name to Pakistanis, overseas.

I ordered a custom outfit for my brothers wedding, even paid extra for priority stitching and shipping. The first time I paid they told me it was cancelled due to the bank, I was told this two weeks after ordering. I then ordered again using a different card and it was cancelled once again even though the details were correct. The WORST customer service ever. I emailed them several times, I instagrammed them and it took them several weeks to get back to me.
This has put me in a sticky situation as I know have 4 weeks until the wedding and no time to find anything. I will never ever be ordering from them again as their replies take way too long.

Such poor service! I ordered 3 suits from their new collection 25th feb and payed extra for the delivery. It was supposed to be there within 1 week. I had to send them a lot of message on whatsapp, email and instagram! They answerd on email after to days and apologized for the slight delay. It had already been 2 weeks. They said that they will send it in 1-2 days. Yesterday was the second day. I said if my parcel still hasn’t been send, then you can cancel my order and give me my money back. They said Our deep apologies fr the delay, we have cancelled the order as per your request. Request for refund has also been updated and will be processed in 14 working days. I asked them for confirmation on the cancel and no answer. Don’t know if they are going to give me my money back either. Such a huge brand and so bad service! Don’t order from them!

I ordered two outfits, it took them 6 weeks to send just one outfit that too not the design I selected as they had two styles. I paid 50,000 Rs (including tax) +Duty. I have sent messages and no responses so far.

Pathetic services.
Verification ma ek month waste kr dia hm pgl h apny card sy paisy b deduct krwain or enko Verification b dain or order b na miley . Itna issue tha cash on delivery ki option b rkh dain .
Bohat ge fazoulllll brand

Scam Alert🚨

Absolutely disappointed with Baroque. I made full payment for the suits that never arrive and passed their deadline. They kept saying please wait and never shipped my items. I had to buy a new suit to wear in the event.

Their customer service on WhatsApp has stopped responding to my messages for money refund. They have only refunded for my one suit and the remaining money for the 5 suits are still withheld by Baroque. They are selling their hereafter by committing fraud and cheating on customers.

Warning! I placed an order and selected stitched. The trousers were shorter than the measurements given. The response from them was to open up the trousers hem! The hem is embroidered and the extra material is plain. It is also stitched in such a way that its difficult to unstitch the hem. Although these are trousers and I can try and add something to the end, I am put off ordering stitched. They delayed their responses until eventually 14 days had passed.

So I ordered online from UK a large number of items (10 suits and 2 trousers) amounting to quite a large bill and immediately regreted as I hadn't ordered directly previously. I read other reviews and that only made my anxiety worse! I wanted to make a change to one item in the order and it was incredibly frustrating not being able to talk to someone direct. However, I was able to contact via what's app and in fairness they did reply to emails, although they seemed to be standard responses. They charged for the adjustment but managed to do this as required. I was getting anxious as didn't know whether I would be able to get items on time. They had to call me to clarify details of the order and that was only time I was able to talk to someone direct. In the end they did deliver as promised on website and I didnt need to worry. All items arrived as stated and sizes were true to description. Please note the order was delivered from their base in Lahore to Karachi-not UK. But ultimately I made arrangements for delivery here.

I ordered a velvet suit from the UK and it hadn’t been posted after the 2 weeks it states on their website and after constantly chasing I was told that it would be posted and there had been some delay. Eventually I received the suit after the event I needed it for and it was stitched awfully. I ordered a plain kameez but this had been stitched like a dress with a bodice. If that wasn’t bad enough, the velvet used was defective and had a very noticeable line of damage running down the front of the “frock”! I emailed to complain and was quickly pointed to their online exchange form which I have now filled awaiting resolution. I will never shop with Baroque again. Getting a “Ready to Wear” dress wrong and looking nothing like the website is extremely out of order.

Worst brand ever
Delivery was 2 weeks late
Article arrived 3 hours before the event it was too small to wear i had no other choice and now they are not changing the size
Never shop at baroque
Its scam

You guys lit have the worst customer service. The customer service lady stopped picking up my calls, she needs an earful on how to deal with customers. Wouldn't recommend Baroque at all.

I ordered a velvet suit from their new RTW collection its sewn so badly like a little child sew it. It does not look like how it is shown on their website. Totally different n material is so cheap aswel .

I am surprised at all the negative reviews. I’ve ordered many times and have been 100% satisfied. I recommend them to all my friends and family. Love the quality, the stitching and the fabric they used. Will order again!

I was about to order, but thank you peeps for saving my money and time.