Bunnings Reviews 

Bunnings has a lot of great products, The one I wish to discuss is Zenith 1/4" X 15mm bolts and nuts this lot are completely useless Cant tighten with out striping the head. this is so far the only skrew system that needs bettering.

Bunnings has killed off many of the local stores and now have a monopoly on the market. They are understaffed, staff are poorly trained and I feel like they no longer care about customers. I used to head to Bunnings all the time for hardware needs but won't step foot in there again, nor will my family.
The last two times I did Click and Collect, I waited over 15 minutes to be served. In this time I watched the men serving prioritise socialising with each other over customers and then helping people who approached without lining up.
Today, I stood in line up for over 10 minutes at the garden counter. A little old lady in front of me was paying a large bill with small notes and coins. It was cute to watch and I loved seeing the patience of the employee. The opposite register opened and the employee called over the person behind me in the line up. When I asked if I could be served first, the response was that I was next in current line up. In the meantime, person behind me paid and left and I was still waiting. In the end, I put my products down and left empty handed. I only had 3 small items. It was so frustrating to again be ignored and made to wait for extended time. That's 3 visits in a row. The customer care is so bad. I stopped in at a local much smaller hardware shop on way home and as soon as I walked in, an employee asked if they could help, found the item I tried to buy at Bunnings and served me at the counter. In and out in 5 minutes. Bunnings was 4 times that time and I walked out with nothing. Support your local hardware. I know I will be from now on.

Bought a chest of drawers from Cosmopolitan furniture through Bunnings online. Sent the wrong item and refused any kind of help. Made excuses and was told to just keep it. Rude and dismissive. Worst customer service I have ever encountered.

Disgusting online service every damn item from cat food to herbiside were unavailable this has happen on different occasions what a waste of time dont do online shopping with bunnings poor poor service. 😡😡😡😡😡😡😡😡

Bunnings Manor Lakes the most hopeless store most staff very rude and they think everybody is stealing wi-Fi is not working a lot of times can’t use PowerPass not enough checkout staff have to stock is not on the shelf right

Today a young gentleman called Will was very quick to see if he could assist, was knowledgeable and helped with a smile. There should be more like him! Well done.

Alice Springs store is a complete mess, stock missing in all departments. No effort made over several weeks to rectify. Time for a spring clean .

Poor response from garden centre staff when making a simple enquiry about an out of stock plant
They should be able to handle the public I'm a friendly, informative manner.

I absolutely love going to bunnings. Evrrytime I need something for my garden projects or home improvement or maintance tasks they have everything I need. They'll explain to me how to use s tool if needed. What information I need to bring with me so I dont just guess and have to keep going back. Ive never had to wait very long to checkout and staff are friendly. Plenty of parking

To start I'm not blaming the young worker who tried to help me .
He/She was terrific but didn't know enough to really help me but he/she did his/her best.
10 years ago I would walk into Bunnings and have about 5 workers asking me if I needed any help.
How things have changed.
Now it's near impossible to find a member of staff to help you.
Bunnings surely could hire more staff and stop thinking of there profit and loss sheet and start thinking of there customers.
To anyone who reads this try one of the other large hardware stores and you will notice the difference.

If you are counting on your Flybuys and Onepass points Do not purchase items at the Trades Desk Bunnings Norlane, because they are not recorded. This has happened to me TWICE and Bunnings havent even got the descency to apologise for the inconvenience of having to spend approx 6 hours of my time trying to chase this up and get it fixed. All their other registers provide the points but NOT the TRADES DESK. This is against the LAW

I had a big job, so I ordered through Bunnings Trade, they told me it would be easier, so I paid the invoice that was sent to my phone via text message.

I rang the store twice to make sure the product would be available on the day of the job, they Said that the order had been "picked" and it was ready.

When I arrived, no one knew anything about my order, they made me stand around for half an hour, while they talked to each other about family ECT.

I had to ask 4 to 5 times where is my order?

Finally someone printed out my order receipt and said "Go find someone in the timber yard".

Another 2o minutes past, no one was interested in helping, finally I persuaded a young man to help, I had to go with him to check the stock to find out, that they did not have enough for my order.

I went back to the trade desk, the man told me " if you want my advice you should go to another store".

I had to cancel the order and the job, I asked for a refund and they said they would process the refund straight away.

2 weeks pass and still no refund, I called 10 times over the next week, they kept telling me " we understand your frustration, however, we have notified the banking team and it is getting sorted".

I had to dispute the transaction and ring consumer fair trade.

After 3 and a half weeks they processed the refund, no apology, just saying " we had complications with our new " Stripe payment method but it's fixed now".

I lost the job and the had to wait close to four weeks for that.

I will never use bunnings again, don't do it, there staff are not trained and never give the right advice.

Good range of tools and timber, staff on the floor were quick to point me in the right direction when I couldnt find what I needed. Click and collect order was ready faster than expected too. Prices are fair for the quality on offer.

I ordered a product on-line via click and collect later yesterday, not as many as I wanted as the website said only one in stock. Paid for it and received an invoice. Went to pick it up today and guess what - no stock. So Bunnings refunded my money but didn't send me a notification that they had done so or that the desired product was out of stock. Wasted trip, pretty poor inventory management, pretty poor customer service.

Ordered wallpaper online. Immediately realised on closer inspection of enlarged photo that in the floral vase pattern there is a snake amongst the flowers in vases. Within seconds tried to stop order.
Realised bunnings quick to accept an order but trying to stop or change an online order is ridiculously impossible. Their website is slow and inefficient except to accept payment. I emailed to cancel. I also rang first day open before 9 am and told 101 min queue wait. Awaiting their call back.Terrible service. Their online ordering and contact needs to be cleaned up. Temu is 100% easier to cancel or change an order. I am very disheartened. We shop in bunnings weekly. It feels disloyal.

How can we shaft you today?
The price on bunnings online for pavig sand $10 and in store $14. Refused to return money from yesterday purchase but using castumer satisfactory code we can sell you today for $10. WTF bunnings

Very disappointing experience. I drove all the way from Hurstville to Bunnings Gladesville specifically because of the plant shown in the advertisement. When I arrived, a staff member told me that the photos used online were not necessarily photos of the actual plants available and that these images are used to attract customers to the store.

I found this extremely misleading. I wasted my time and fuel travelling to the store based on advertising that, according to the staff member, did not accurately represent the product available. Customers deserve honest and accurate advertising. I hope Bunnings reviews this practice and ensures that product images reflect what customers can actually purchase.

Just in case Bunnings forgot, misleading is a crime in Australia.

We waited in line for a short time we were served by a lady by the name of KERRY, Well what an experience it was such a fresh experience Customer service was excellent her willingness to make our checkout so much fun, she was so funny we laughed all the way back to the car, it was good old fashioned customer service. Which has been lacking in the past, she sure has the “Gift of the gab” a rare find these day's, we don’t care how long the line up is at her checkout she’s worth waiting for. KEEP UP THE GOOD WORK KERRY ( we can only hope others learn from her unique service) we had to use Kerry email address as we have no internet where we live( west of Chillogoe). We only come into town once a month to get supplies BUNNINGS is our go too for our property maintenance.

If I could give Bunnings ZERO stars I would. I tried to get a job there and I found out that they have a BLACKLIST. People that Bunnings refuse to employ and I am on that BLACKLIST. They have an internal system whereby the have a question, Rehire Yes/No. I have been deemed NO to rehire. The reason they gave was that I gave them a bad review on Google. Talk about precious!!

So just know if you have applied for jobs at Bunnings and haven't gotten the job, it's probably because you are on the BLACKLIST!!

had a small issue with an item and it was resolved very well and in great time