James Walwyn exceptional , really nice fella, looked after us kept us informed on Hubby's watch when received back went through everything for him he also gave us a treat which I will enjoy 😉 Thanks... Toon meer
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Many thanks to Summer and Bryan for their amazing assistance on helping me to secure my first ever watch and a dream piece too !! Definitely recommend to anyone who’s looking for something special or... Toon meer
Bedrijf heeft geantwoord
We recently collected my wife's Rolex from the Manchester showroom and were treated so special by Luana! What a start she is! She remembered it was our wedding anniversary and surprised us with cham... Toon meer
Bedrijf heeft geantwoord
My special thanks must go out firstly to Baron at DMR for his responsive engagement to my particular and demanding request for a desirable piece I have been looking to purchase for my wife for quite s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
David M Robinson - British luxury jewellery designer & retailer of luxury watches from famous Swiss brands including Rolex, Patek Philippe, OMEGA, TUDOR, IWC Schaffhausen and TAG Heuer.
Contactgegevens
14 Railway Street, WA14 2RE, Altrincham, Verenigd Koninkrijk
- 03339969987
- customerservice@dmr.co.uk
- www.davidmrobinson.co.uk
5,0
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3K reviews
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I highly recommend DMR
I highly recommend DMR, especially Summer, who was fantastic throughout the process of purchasing my first Rolex at the Manchester store.
She kept me updated throughout the wait, communicated clearly, and her friendly, genuine approach really made the whole experience enjoyable. Nothing ever felt like too much trouble, and she made buying such a special watch feel even more memorable.
I’m absolutely delighted with my new Datejust 41. Thank you again, Summer - I really appreciate everything you did & look forward to speaking again soon!
10 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Harry,
Thank you so much for your lovely review.
It truly means a great deal to our team to hear that your experience with Summer was so positive, we'll be sure to pass your kind words on. We pride ourselves on delivering exceptional service alongside beautiful timepieces, so your feedback is incredibly appreciated.
We hope to welcome you back very soon and assist you again in the future.
With thanks,
Megan, DMR Concierge
Migle Aleknaviciute
Migle Aleknaviciute was extremely pleasant and helpful and explained the full order process in detail. Migle is an asset to DM Robinson!
12 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Thank you for your kind words and for taking the time to share your experience.
We’re delighted to hear that you enjoyed your visit and that Migle was able to assist you. Our team takes great pride in offering thoughtful, personal service, so your feedback means a lot.
We look forward to welcoming you back again soon.
Kind Regards,
Megan, DMR Concierge
Bryan Fernandez, DMR Manchester
I can’t talk highly enough about my experience with Bryan Fernandez and DMR. Bryan facilitated the acquisition of my first Rolex watch, which I picked up yesterday.
Throughout the process Bryan was knowledgeable, considerate, attentive and kept me updated. In addition to this, he worked hard to ensure that my watch was ready before my mum’s wedding, so that I’d be able to wear it on the day.
Special thank you, for the champagne and official Rolex brolly too (it’s probably going to rain on the wedding day), so that was a thoughtful touch.
Following the experience I have expressed interest in a second watch and I look forward to acquiring that one too in due course.
Many thanks,
Nathan
10 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Nathan, thank you for such a lovely review.
We’re delighted to hear that your experience with us was so positive and that Bryan was able to assist you in time for your mother's wedding. Creating memorable experiences and helping our clients find something truly special is at the heart of what we do.
Enjoy the special day!
We hope to welcome you back very soon and assist you again in the future.
Warm Regards,
Megan, DMR Concierge
First class customer service
From the moment I walked into DAVID M ROBINSON in Manchester, I was made to feel genuinely welcome. Every member of staff was friendly, professional, and approachable, creating a relaxed and enjoyable experience from start to finish.
A special thank you goes to Sanaa, whose service was absolutely outstanding. She was incredibly knowledgeable, patient, and attentive, taking the time to answer all of my questions without ever making me feel rushed. Her genuine enthusiasm, professionalism, and warm personality made the whole experience truly memorable.
It’s clear that DAVID M ROBINSON takes great pride in delivering exceptional customer service, and that is reflected not only in Sanaa but in the entire team. I left feeling valued as a customer and would have no hesitation in recommending them to anyone looking to purchase/register for a Rolex.
Thank you to Sanaa and the whole team—I look forward to visiting again.
Kieran Potter
6 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Kieran, thank you so much for such a wonderful review.
It truly means a great deal to our team to hear that your experience with us was so positive. We’ll be sure to pass your kind words on to Sanaa. Our team takes great pride in offering thoughtful, personal service, so your feedback means a lot.
We hope to welcome you back very soon and assist you again in the future.
With thanks,
Megan, DMR Concierge
I had an absolutely amazing experience…
I had an absolutely amazing experience with Bryan. Start to finish, fantastic. I highly recommend Bryan and David M Robinson to anyone. 10/10
5 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Thank you ever so much for your lovely review.
We’re so pleased to hear about your experience, and we’ll be sure to pass your kind words on to Bryan. We pride ourselves on delivering exceptional service alongside beautiful timepieces, so your feedback is incredibly appreciated.
We look forward to seeing you again soon.
With thanks,
Megan, DMR Concierge
Rolex watch purchase
My wife and I found the experience of buying my Rolex submariner easy and relaxing especially in your beautiful shop, we thought the staff were very helpful and professional especially Angela who guided us through the whole experience.
Regards
Stephen Moore
5 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Denise, thank you for your kind words and for taking the time to share your experience.
We’re delighted to hear that you enjoyed your visit and that our team was able to assist you. We'll be sure to pass your kind words onto Angela. Our team takes great pride in offering thoughtful, personal service, so your feedback means a lot.
We hope to welcome you both back again soon.
Warm Regards,
Megan, DMR Concierge
I booked an appointment with DMR to…
I booked an appointment with DMR to purchase my wife an Omega watch, I rang the store first and they got the watch sent from another branch in to the Manchester store for me, we went in a few weeks later and met Ben, he took us down into the showroom where the watch was presented to us to look at, also offered champagne too a very nice touch.
Ben was a fantastic ambassador for DMR, not pushing for a sale, he just wanted my wife to be happy with the watch, a very knowledgeable young man and a credit to the store, he sized the strap for my wife and explained the technical functions of the movement etc, excellent service from start to finish...Would I recommend DMR?
Absolutely without hesitation I will be going back in a few months to purchase another watch for myself, the store is on a different level the whole experience was perfect..10/10
5 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Paul, thank you so much for taking the time to leave such a lovely review.
We’re so pleased to hear about your experience, and we’ll be sure to pass your kind words on to Ben. Creating memorable experiences and helping our clients find something truly special is at the heart of what we do.
We look forward to seeing you both again soon.
Warm Regards,
Megan, DMR Concierge
Great service from start to finish!
I had emailed the Canary Wharf showroom to arrange to get a watch adjusted. Turned out my old contact had left but I received a call very quickly from Charley Cooke. Super friendly, said of course just bring it in and we can do it on the spot. I mentioned I liked a newly released watch and Charley said she’d make a note just in case. A few weeks later Charley called to say they should be getting one in, in a few days. Amazing! So I went into their lovely new showroom - worth going for a browse around to see some lovely pieces. Glass of champagne on arrival, adjusted my current watch, then unboxed the new one. Loved it!
Charley was brilliant from start to finish, super friendly and knowledgeable.
Highly recommended 5⭐️
1 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Ian, thank you for such a wonderful review.
It truly means a great deal to us to hear that your experience with Charley was so positive. We'll be sure to pass your kind words on. Our team takes great pride in offering thoughtful, personal service, so your feedback means a lot.
We hope to welcome you back very soon and assist you again in the future.
With thanks,
Megan, DMR Concierge
Both Rachel and Tamara were very…
Both Rachel and Tamara were very knowledgeable, professional and courteous.
2 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Rob, thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you enjoyed your visit and that our team was able to assist you. We'll be sure to pass your lovely feedback onto both Rachel and Tamara. We pride ourselves on delivering exceptional service alongside beautiful timepieces and jewellery, so your feedback is incredibly appreciated.
We look forward to welcoming you back again soon.
Warm Regards,
Megan, DMR Concierge
Fantastic experience at DMR Manchester
Absolute fantastic experience with Craig and the team at DMR Manchester once again,I’ve being using DMR since 2018 and the they’ve never disappointed not just supplying the watches we’ve been patient and waited for but the way you get a 1st class treatment from registering an expression of interest to receiving your desired time piece(jewellery)they always keep you well informed and you never feel like you are any trouble when asking about progress on the item you desire,I’ve got to mention the beautiful showroom and all,thank you Craig and the team and one million percent we’ll be back to see you all again someday soon🙏🏻
27 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Stephen, thank you so much for your kind words and for taking the time to share your experience.
It truly means a great deal to hear that your experience with us was so positive. We shall be sure to pass your lovely feedback onto Craig. We pride ourselves on delivering exceptional service alongside beautiful timepieces and jewellery, so your feedback is incredibly appreciated.
We hope to welcome you back very soon and assist you again in the future.
Warm Regards,
Megan, DMR Concierge
Engagement ring purchase
I’ve been a customer of David M Robinson in Manchester for over 10 years so when the time came to buy my girlfriend an engagement ring there was no one else I trusted more to deliver and that they did. Craig was kind enough to take me through the process from start to finish and gave me all the time and information I needed to make the right decision on the perfect ring and the most important purchase I have ever made. I can’t thank them enough for making the whole experience soo special. The customer service and aftercare has been outstanding.
18 mei 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Kie, thank you for your lovely review.
We’re so pleased to hear about your experience, and we’ll be sure to pass your kind words on to Craig. Creating memorable experiences and helping our clients find something truly special is at the heart of what we do.
We hope to welcome you back very soon and assist you again in the future.
Warm Regards,
Megan, DMR Concierge
First class service
I went to collected my Rolex GMT after 12 months lead time, really enjoyed the whole experience provided by Summer in DMR Manchester. She is always listening, understanding different occasions and professional in all aspects, I really look forward to going back to get more watches in future.
1 juli 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Yang, thank you for your lovely review.
We’re so pleased to hear about your experience, and we’ll be sure to pass your kind words on to Summer. Creating memorable experiences and helping our clients find something truly special is at the heart of what we do.
We look forward to seeing you again soon.
Warm Regards,
Megan, DMR Concierge
I first visited DMR in Manchester in…
I first visited DMR in Manchester in April 2024 where i had put my name down for a Rolex DateJust 41 in Mint with the Jubilee bracelet and fluted bezel. I was told by Arousa it would take some time due to the high demand of this model. Arousa kept me updated every 3/4 months and 2 weeks ago i finally got my watch. However due to Arousa being on holiday i was greeted by Bryan on the day of my pick up. He showed me everything about the watch and also gave me some Rolex goodies😍. Both Arousa and Bryan gave me 10/10 service and i have also put my name down for another Rolex.
22 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Usman, thank you for your kind words and for taking the time to leave a review.
It truly means a great deal to our team to hear that your experience with us was so positive. We shall be sure to pass your lovely feedback onto both Arousa and Bryan. Our team takes great pride in offering thoughtful, personal service, so your feedback means a lot.
We hope to welcome you back very soon and assist you again in the future.
Warm Regards,
Megan
Incredible Service and Experience
My experience of buying a watch was incredible. And along with the fact that DMR is a great brand and they have great atmosphere, but above all it is people like Mel Ricks who was our Client Manager. Mel is lovely, extremely professional and really understands her products well. She went through the timepiece and its intricate details with us, which made me feel very comfortable and happy. With major credit to Mel, I would highly recommend DMR for watches and jewellrey.
27 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Khayyam, thank you for such a wonderful review.
It truly means a great deal to our team to hear that your experience with us was so positive. We'll be sure to pass your kind words onto Mel. Creating memorable experiences and helping our clients find something truly special is at the heart of what we do.
We hope to welcome you back very soon and assist you again in the future.
With thanks,
Megan, DMR Concierge
First class service and an exceptional…
First class service and an exceptional timepiece. Particular thanks to Luana for making the whole thing as great experience!
27 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Robert, thank you for such a wonderful review.
It truly means a great deal to hear that your experience with us was so positive. We'll be sure to pass your kind words on to Luana. We pride ourselves on delivering exceptional service alongside beautiful timepieces and jewellery, so your feedback is incredibly appreciated.
We hope to welcome you back very soon and assist you again in the future.
Warm Regards,
Megan, DMR Concierge
Excellent experience buying two watches…
Excellent experience buying two watches from DMR. Luana this time around has been nothing short of excellent and it was a pleasure to meet her. Love my watch!
28 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Hayden, thank you so much for your kind words and for taking the time to share your experience.
We’re so pleased to hear about your experience, and we’ll be sure to pass your kind words on to Luana.We pride ourselves on delivering exceptional service alongside beautiful timepieces, so your feedback is incredibly appreciated.
We hope to welcome you back very soon and assist you again in the future.
With thanks,
Megan, DMR Concierge
St Anne's Square store
I visited the Manchester store in St Anne's Square to buy a new IWC watch. I was hosted Luana who made the process a real pleasure as she is very knowledgeable, friendly and efficient.
27 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Thank you so much, Gary, for your kind words and for taking the time to share your experience.
We’re delighted to hear that you enjoyed your visit and that Luana was able to assist you. We'll be sure to pass on your lovely feedback. Creating memorable experiences and helping our clients find something truly special is at the heart of what we do.
We look forward to welcoming you back again soon.
Warm regards,
Megan, DMR Concierge
Totally excellent service today in…
Totally excellent service today in store.
Connor was fantastic and really knowledgeable about the product
First class service
27 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Thank you for such a wonderful review.
We’re so pleased to hear about your experience, and we’ll be sure to pass your kind words on to Connor. Our team takes great pride in offering thoughtful, personal service, so your feedback means a lot.
We hope to welcome you back very soon and assist you again in the future.
With thanks,
Megan, DMR Concierge
Julia and the team have helped me on…
Julia and the team have helped me on many occasions couldn’t be happier with the service i get
25 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Jamie, thank you for your kind words.
We appreciate you taking the time to share your experience and are pleased you chose to continue to visit us. We shall be sure to pass your kind words on to Julia and the rest of the team.
We hope to welcome you back again soon.
Kind Regards,
Megan, DMR Concierge
Amazing experience
Amazing experience
I bought my dream watch from DMR, and the whole experience was smooth from start to finish. Charley, who sold me the watch, was first-rate, answered all the questions I had, and made what could have been a daunting process very, very easy. She is a credit to DMR.
15 juni 2026
Review zonder uitnodiging
Antwoord van David M Robinson
Dear Thomas, thank you for your kind words and for taking the time to leave a review.
We’re delighted to hear that you enjoyed your visit and that Charley was able to assist you. We will be sure to pass your lovely feedback on. Creating memorable experiences and helping our clients find something truly special is at the heart of what we do.
We hope to welcome you back again soon.
Warm Regards,
Megan, DMR Concierge
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