David M Robinson Reviews 

I had an excellent experience with DMR. Bryan was outstanding throughout the entire process — professional, friendly, and incredibly helpful. The team made everything smooth and enjoyable from start to finish. I’m extremely happy with the Rolex I purchased, and it’s a piece I’ll truly cherish for years to come. Their customer service and attention to detail were exceptional. I highly recommend DMR to anyone looking for a trustworthy and welcoming luxury watch dealer.

I’ve been a customer of DMR Canary Wharf for many years, and throughout that time Cerian has consistently delivered an exceptional experience. She is friendly, professional, patient, and genuinely attentive, making every interaction feel personal and effortless.

Her knowledge of high-end jewellery and luxury watches across multiple brands is incredibly impressive, and her experience and guidance always inspire confidence. What truly sets Cerian apart is the way she builds long-term relationships with clients. You are treated with care, respect, and genuine warmth from the moment you walk in.

DMR is fortunate to have someone of her calibre representing the business. I would highly recommend both Cerian and DMR to anyone looking for a first-class luxury retail experience.

★★★★★

An exceptional experience with Patek Philippe thanks to Charley.

From the very beginning, the level of service, professionalism, and attention to detail was exactly what you would hope for when dealing with a brand of this calibre. Charley made the entire process feel personal, seamless, and genuinely enjoyable.

Knowledgeable, attentive, and incredibly polished in the way she deals with clients. A real credit to the boutique and the brand.

Looking forward to purchasing with her again in the future.

Maria and the team have always provided me a top notch service. Whether it’s information needed or sourcing of item they always go above and beyond. I haven’t and won’t be using anyone else for my purchases!

Amazing experience from the moment I stepped inside the store. Neil was fantastic with his knowledge and guidance, in which made my experience of purchasing my first Omega one to remember. Thank you very much.
Garth

A fantastic experience from start to finish. After having received very poor customer service from the other Rolex A.D. in Liverpool I went to DMR where all my reservations and issues were discussed and sorted. The sales ambassador I dealt with was really understanding, super efficient and took care of everything I required and more !
I could not be happier and would highly recommend DMR. I will never even consider anywhere else for any intended future purchases.

I booked an appointment in store, I have been welcomed in and I felt at easy since the beginning.

The service was impeccable, I have been offered a drink and the presentation of the watches was amazing.

Asif, the watch expert that helped me completely understood what I was looking for and as well being my first watch purchase made understand what was the right things to look for on your first watch.

Extremely friendly, extremely professional, an amazing person and a great seller.

I’m 100% sure that I will buy more watches in my life and I’m 100% sure I’ll be back here.

Asif thank you very much for the amazing experience and for your time, really appreciate it.

Thoroughly enjoyed my experience with Baron & the team at DMR Canary Wharf.

I would not shop anywhere else when it comes to time pieces or jewellery. Ever since I have been put in contact with Maria she has been very helpful and it’s been a pleasure shopping at DMR. Maria has been knowledgable on everything I’ve asked her and she always sold me my dream watch!

I could not recommend DMR enough and it’s thanks to Maria!

Could not recommend DMR and especially Maria enough, goes above and beyond always, she made a dream come true with my dream watch, will always be grateful. the overall service you receive from all the staff is simply exceptional.

I recently shopped at David M Robinson in London, Canary Wharf, and I was very pleased with my overall experience. The boutique is lovely and cosy and the service and communication was outstanding (special thanks to Asif!). Can highly recommend this boutique!

Back to DMR Canary Wharf after a couple of months for a new watch — everything is perfect: from knowledgeable assistance and conversations to seamless collection experience.

I have been a customer of DMR for a few years now for all my jewellery and watch needs and I really cannot recommend them enough, The team at their Canary Wharf branch are always superb, friendly and professional.
Hugo has been wonderful again today just a joy to deal with which is rare these days.

Exceptional customer service from Baron at DMR Canary Wharf. I can not fault his communication and care. I would highly recommend this company based on my experience.

DMR is a fine place to visit. It has a great relaxed atmosphere in an open plan store. All the staff have excellent person to person skills that go along with a smile. I have never experienced any pressure to purchase from the staff on any of my visits, the staff have always been there to help the customer. First Class service in every department. Highly recommended.

A truly delightful experience !!!!

From the moment I entered Liverpool Store, I was made to feel very special indeed.
A warm and friendly welcome, together with a lovely cup of coffee from Cordelia who was very thorough indeed. She took time to listen, but also gave me the benefit of her unquestionably vast experience.
I was so DELIGHTED with the work completed to my Rolex.
I cannot recommend D.M.R highly enough.

The buying experience at David M Robinson was faultless. Asif in the Canary Wharf store was very helpful and took the time to try on different models and sizes. Thank you!

I had a fantastic experience thanks to Baron at DMR Canary Wharf. He was incredibly personable and made me feel at ease with his warm and friendly approach.

What really stood out was his knowledge and experience. Baron clearly knows his craft inside and out, and he explained everything in a way that was easy to understand while still being thorough and professional. It gave me a lot of confidence in my choice.

Overall, the service was great! Baron made the whole experience enjoyable and memorable, and I wouldn’t hesitate to return because of the excellent service he provided.

I visited the shop for the first time yesterday following recommendation from friends and found the whole experience delightful wonderful knowledgeable staff who could not do enough

Shocking Rolex after sales service from David M Robinson in Liverpool after we spent a fortune servicing 2 watches.

I would steer well clear of DMR – absolutely shocking. Alex, Lina and Julie Speechly have thrown us under the bus. I do not write reviews like this lightly, but people need to know exactly what they are dealing with here.

Between two watches we spent just under £7,000 with DMR on servicing just before Christmas 2024 and early January 2025. One of the watches was my wife's white gold, diamond dial, Rolex Day Date, a watch that now retails at just under £40,000.

We spent close to £5,000 on that service alone only for the watch to come back with the date and day in a complete mess. It is impossible to change either properly.

When winding the crown to try and get the date right, it moves a few numbers, then a plain white plate comes around for ages, then when that eventually passes the date goes to “something” that still is not right and does not correlate with the day. It is impossible to select the right day and the right date. It is a mess.

And here’s the thing. The problem was there from the moment the watch came back to us. The penny only dropped properly a couple of weeks ago because she hardly ever wears it. She works for BA and does not take it to work with her on flights, and we hardly go out (kids) so she wears it maybe once a week if we go for something to eat at the weekend for example. She had asked me a few times to sort the date and day, but I just never got round to it until a couple of weeks ago.

And why would we have checked it earlier in forensic detail anyway? No need. We had paid nearly £5,000 for a factory Rolex service and assumed it had come back exactly as it should have done. Why on earth would a customer think they needed to inspect whether the day and date mechanism had been correctly returned on a £40,000 watch after spending that sort of money?

What sticks in my mind clearly is when I collected it, Alex was fiddling with the crown across the desk trying to set it properly. I remember it vividly now. At the time I did not give it a second thought because I was talking to him, he was fiddling with it, and I simply assumed everything was in order. I took the watch and put it in my bag. Looking back, it clearly was not right then. It came back from their service centre (wherever that is - the jury is still out on that too) exactly like that.

So when the penny dropped a couple of weeks ago, I emailed Alex. He apologised, said it didn’t sound right, and said to get it back in and they would put it right. So I took it back in and dealt with Lina in his absence.

What was odd was that whilst we were speaking, Lina initially stated that it had been serviced “in the back”. When I asked “are you sure?”, she paused, checked her screen, and then said “no, it went to Rolex”. That struck me as very odd and raised an alarm bell.

My immediate reaction to the fault had been exactly that — I simply couldn’t believe Rolex would send a watch retailing at just under £40,000 back with such an obvious problem in the date/day mechanism.

I also found it surprising that when Lina booked the watch back in, her notes referred to the crown being worn, scratches on the glass, case and bracelet, and a mark or dent on the lower left lug.

Again, she rarely wears it and I simply do not accept the suggestion that it has somehow been heavily damaged within a year of a full service - after being worn a handful of times.

Then came the email from Julie Speechly. Rather than taking responsibility, her position was that the impact noted on the case lug at 7 o’clock “negates the service guarantee” and that we should now expect another bill of around £970, with further charges optional for the crystal and crown!

In other words, the response was to use whatever they could hang onto to knock me back and avoid having to spend any money on putting it right. It is a pathetic excuse. A load of utter rubbish. Pure cop out.

This watch is now 30 years old. It has been knocked 1001 times over the course of its life, and never before has that ever happened.

So why now? Why after a Rolex service through David M Robinson? Are we really supposed to believe that a £40,000 piece of Rolex mastercraft just happened to develop this bizarre revolving white plate problem immediately after service, and that the convenient explanation is that she must have knocked it?

I do not believe that for one second.

Alex couldn’t get his head around the correct leather strap for my Daytona either. That service cost just under £2,000. It needed a brown strap. It has a chestnut strap on it. That went back and forth as well, hugely confused, and simply wasn’t right either.

A bitterly disappointing and frankly unbelievable experience.

Steer well clear is my advice. Pick a different Rolex authorised company.