The Electrical Counter Reviews 

Easy online ordering. Excellent delivery service. Kept well informed and delivery was bang on time.

Prices are realistic, Easy ordering, kept up to date on delivery. Good product, came quickly

Ordering through the website was simple. The price of the items was very reasonable as was the postal fees. A telephone number was provided should you need to contact the company. I did need to phone to check on when my purchase would be deliverd and was pleasantly surprised to hear an actual person on the other end of the line instead of an AI bot. I was informed that fresh stocks were due in that day and my order woulkd be shipped the next day latest. As it was I received the goods via DHL in the early afternoon of the day after my call. Very pleased with the goods and service provided.

First class assistance on the phone re my order which arrived the next day. A happy customer.

Easy process - good communication- arrived on time - no complaints

As there are so many electrical items that look the same, Charlotte was very helpful to contact the manufacturer to locate the exact item I was looking for. I was lost otherwise so thanks for that :)

Brilliant service and prompt delivery

Next day delivery took 5 days with, frustratingly, the wrong part being delivered. Lady in office very helpful however and correct part did arrive the following day. Guy I had lined up to fit it wasn't best pleased though, understandably. I won't write here what he said...

They advertised something, a silver Saxby track pendant adaptor, as being available from stock.
They had no stock.
They then discovered it was discontinued so they couldn't get one.
After three days they cancelled the order and I has to wait for a refund to process.
And they never apologied once.
USELESS COMPANY.

I have purchased electrical switches and accessories from The Electrical Counter several times, and my experience has always been excellent.

Their online ordering process is very easy and straightforward, the service is fast and efficient, and my most recent order arrived within about a week, securely packed and exactly as expected.

Everything went smoothly from placing the order through to delivery. I have always been very satisfied with their service and will definitely continue purchasing from them in the future.

Highly recommended for their reliability, excellent service, and easy online shopping experience.

Pricing was main reason to use EC. Apart from the late delivery which was disappointing, everything else was fine. When I talked to Charlotte in customer service, she was quick to investigate. Parts delivered next day.

Easy to use website. I would have appreciated a proactive email update when my delivery was not going to be as quick as anticipated.

I often use The Electrical Counter if I'm struggling to source materials locally. Their prices are usually competitive.

Good prices, prompt service and were happy to split the delivery when one item wasn't in stock for immediate delivery.

In my experience, I ordered a black ceiling pendant. Pretty simple. I received a white one. I waited a while to get it also and I couldn’t do much in my kitchen after dark as I needed a new ceiling pendant. So as I was desperate for light in my kitchen I couldn’t wait another 5 days for a replacement so I opted to stick with the one they sent me. They also wanted me to package the one they sent me and go to my post office with details they send me via email. I’m a busy person so I don’t have time for all that faffing about. But maybe this is a one off error, and I’ll say the lady on the phone was very helpful. But I’d not use this company again for something I need in a hurry. I’d suggest Amazon.

They sent the wrong plugs, still waiting for the right ones

Two stars because I eventually did receive my items and they were priced competitively however, I placed my order on 1st of September and was all meant to be for next day delivery and only received my items on the 8th with absolutely no communication directly from the electrical counter so not happy with the service.

Ordered some bulbs, was advised 3-5 working day delivery. 7 working days went by, heard nothing. Emailed to ask: was advised there’s no stock and won’t be for a couple of days.
No confirmation of this prior, nobody reached out to advise this. Not great