Tim visited our house and gave us ideas of what was possible. We then visited the shop and chose our sink, worktop and cupboards. Morgan's put us in touch with one of their recommended plumbers, who w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Took just under 2 weeks to receive all my items terrible service how can a small company survive with these lead times Especially when I paid for delivery for between 3-5 days will not use this comp... Toon meer
Bedrijf heeft geantwoord
used electrical counter for the first time. Will certainly use them again. Ordering online was a breeze. Response was excellent and kept up to date wih the process of my order. Invoice was emailed... Toon meer
Brilliant service, delivery was so fast and packaging was good. There was one small error in my order of wrong item in the incorrect box but it was handled and rectified so well by Charlotte and her t... Toon meer
Bedrijfsgegevens
Over The Electrical Counter
Geschreven door het bedrijf
Established in 2010, The Electrical Counter is an independent electrical wholesaler supplying customers across the UK. We offer a huge range of electrical products from trusted industry brands, with competitive pricing, reliable stock and friendly, knowledgeable support.
Whether you're an electrician, contractor, business or homeowner, you can shop online for everything from switches and sockets and lighting through to circuit protection, heating, security, smart home products and EV charging. We also offer FREE nationwide delivery on orders over £150.
Our range includes leading manufacturers such as BG, Ansell Lighting, Scolmore Group and many more, with products for domestic, commercial and professional electrical installations.
Shop our electrical ranges:
Switches & Sockets
Lighting
Light Bulbs & Lamps
Circuit Protection
CCTV, Fire & Security
Heating & Ventilation
Wiring Accessories
Smart Home
Water Heating & Cooling
Tools, Fixings & Workwear
EV Charging & Renewables
Controllers & Timers
Networking & Multimedia
At The Electrical Counter, we focus on great products, competitive prices, fast delivery and real support from a knowledgeable team when you need it.
Meet The Team Behind The Electrical Counter
Geschreven door het bedrijf
- Free Delivery On Orders Over £150
- All orders over £150(inc VAT) delivered to your door Free Of Charge.
- Friendly Helpful Advice
- Unsure of what you need to order? Call our experienced team - we are here to help.
Contactgegevens
Unit 1 Brookfield Industrial Estate, Leacon Road, TN23 4TU, Ashford, Verenigd Koninkrijk
- 01233 469228
- sales@electricalcounter.co.uk
- www.electricalcounter.co.uk
4,5
Uitstekend
13K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 18% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The pir sensor I purchased was of good…
The pir sensor I purchased was of good quality but the delivery time was disappointing at over a week!
15 september 2026
Product discontinuedpoor service
Product discontinued, web site not up today took a week to tell
Me poor
15 september 2026
Helpful customer services!
Forgot to add an item to my order, quick phone call to them and they resolved the issue immediately and even upgraded my order to priority. 5 star experience, many thanks once again!
14 september 2026
Review zonder uitnodiging
Excellent service
I have bought several replacement sockets now from The Electrical Counter, and on each occasion I have been very pleased with both the speed of delivery and the very competitive pricing.
13 september 2026
excerlent servise fast delivery and…
excerlent servise fast delivery and quiaty goods
12 september 2026
Great Value
Delivery was a bit slow, but if you're not in a hurry (we weren't) then they are great value.
12 september 2026
Absolutely Horrible company to deal…
Absolutely Horrible company to deal with. I had placed Large order and when delivery came in there was a particular item missing. When I tried to report this on their Customer care phone - You cannot get through after holding for over 10 Minutes it always ended into Voicemail. Tried multiple times in vain.
I sent them email reporting this and the reply was shocking "Are per our record we have sent you all Items".
Sent me a photo of all items being manually ticked implying they were packed and sent.
Zero Customer service and complete lack of empathy.
After multiple emails back and forth and my builder waiting for parts they accepted that they missed packing 10 items .
Avoid this company at all cost if something goes wrong they will pin it on you.
10 september 2026
Review zonder uitnodiging
Antwoord van The Electrical Counter
Hi Mr Kumar,
We’re sorry that you were frustrated by the way this was handled, and particularly that you initially had difficulty getting through to us by telephone. We completely understand how frustrating that would be when you were trying to resolve a shortage on a live site.
When a shortage is reported, we do have to carry out some basic checks before replacing goods. In this case, we checked the order against our dispatch records and asked whether the delivery had been fully checked on site. This wasn’t intended to suggest that you were at fault; it is simply part of our normal process. With deliveries to site, we do sometimes find that items have been packed within another box, separated from the rest of the order, or moved after delivery.
Where those checks are inconclusive, we can also reconstruct and re-weigh an order against the original recorded dispatch weight. We make approaching 100,000 dispatches each year, so having a consistent process for investigating reported shortages is important.
In your case, once the initial checks had been completed and the matter remained unresolved, we accepted the shortage you reported and dispatched the missing goods to you.
We certainly don’t agree that our intention was to “pin it on” you. We were simply trying to establish what had happened before sending replacement stock. That said, we accept that our communication could have explained this process better, and the difficulty reaching us by telephone clearly added to your frustration.
We apologise for the inconvenience caused and are pleased that the missing items were ultimately replaced.
The dispatch of the goods wasn’t the…
The dispatch of the goods wasn’t the best but ok. But please stop using DHL e-commerce. Have recently made two orders and both promised three delivery dates all ending up with “sorry there has been a delay” they also have NO customer support what so ever.
10 september 2026
Excellent quality as always
Easy to order online and fantastic prices. Regulary updated regarding delivery. Quality of purchases was excellent and is the reason I will always return. I would, however, suggest that they change their courier as this was where they were let down. I live on the top floor but my parcel was left on the ground floor despite showing as signed for by me! It was lucky that I found it before anything happened to it.
11 september 2026
Easy to order
Easy to order, fabulous prices and kept in formed all the way to the delivery been made.
10 september 2026
Took a bit longer to arrive than I…
Took a bit longer to arrive than I thought but Bank Holiday caused partial delay. Good customer service when I rang to enquire about when it would arrive.
8 september 2026
Good service quick delivery
8 september 2026
I bought some MK 3 pin plugs with…
I bought some MK 3 pin plugs with handles to allow ease of use when removing from a wall socket. These are an excellent product, quality brand from a quality supplier. Highly recommended A+++++++++++
7 september 2026
Excellent service product in stock and…
Excellent service product in stock and delivered very quickly.
7 september 2026
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