Flight Centre UK Reviews 

Oliver at Clapham was amazing! He was quick to find the best price and checked multiple date options within my availability. He got everything sorted quickly and efficiently. Thanks Oliver! (Much better than Mia at Chelmsford who was unhelpful and a trifle condescending.)

Melanie is very helpful and always ready to answer any questions I have?

We booked special assistance for my wife but there was very little help at Malaga airport and we booked a car hire from the flight centre but the company they chose to give us was nowhere near the airport and my wife who struggles to walk and needs a walking stick had to walk firstly a very long way just to get outside the airport to meet a bus to take us to the car hire company this was a total inconvenience considering there were many car hire companies inside the airport. I understand you don’t have much control with the staff at the airport but if someone needs special assistance everything needs to be done to make things as easy as possible.

everything from start to finish

My daughter organised my flight to Australia via Sam and found the whole process very straightforward and Sam was very helpful. I emailed Sam a couple of times with a few minor queries and each time Sam replied very promptly and put my mind at rest. I would not hesitate to use Flight Centre and Sam McDougall agin to book a long haul flight.

From start to finish flight centre have amazing, my enquiry was handled by Peter Hoare who so professional and friendly and answered every question immediately.I have now booked my flights and hotel .
Very satisfied customer
David Ryall
Solihull

Katelyn Lineham has made my experience of booking through Flight Centre incredibly easy and stress-free. Over the past year, she has been so helpful in arranging my trips and has always gone above and beyond to assist me.

Whenever I’ve contacted Katelyn, she has always been friendly, professional, and quick to answer any questions or queries I’ve had. Her excellent customer service and attention to detail have made booking my travel a really positive experience.

I’m very grateful for all of Katelyn’s help and would highly recommend her to anyone looking for a helpful and reliable travel consultant.

Eva at Flight Centre’s Angel office was helpful in putting together our Kenya package holiday for September 2026, including international and domestic flights, hotel accommodation and airport transfers. We appreciated her assistance and booked partly for the reassurance of having professional support available if something went wrong.

Unfortunately, everything changed when our Nairobi–Ukunda/Diani flight was cancelled on 31 August 2026 following a strike by Kenya’s air traffic controllers. We experienced approximately 15 hours of disruption to our onward journey.
Our complaint is about Flight Centre’s response, rather than responsibility for causing the strike.

Across several calls to its Emergency Assist service, we spent more than 1.5 hours trying to obtain practical help. Much of that time was spent being told why Flight Centre could not help, how they would not arrange alternatives, or would not pay for or reimburse additional travel or accommodation.

There were also repeated errors that made an already stressful situation worse:
-We were initially told there was no evidence of our Nairobi–Ukunda booking, although it appeared in Flight Centre’s own documentation.
-The cancellation was questioned because the airline website had not apparently been updated, despite our receiving live information and hearing announcements at the airport.
-Ukunda was confused with Uganda, and our airport collection arrangements were confused with a collection from Nairobi.
-When we asked for help finding overnight accommodation, including somewhere we could pay for ourselves, we were told their system had already moved to 1 September and could not book for 31 August. Alternative ways of searching were not pursued.

The main assistance eventually provided was notifying our hotel and booked transfer company that we would be delayed. We appreciated those notifications, but they were very limited support in the circumstances – and in the end, we found it simpler to communicate with taxi company and hotel ourselves.

Through our own persistence with airline staff, we secured an alternative flight to Mombasa departing at approximately 2am on 1 September. We then arranged directly with Safari Beach Hotel for a driver to collect us, paying extra in cash. We arrived at around 5am without a night’s sleep and only felt able to begin enjoying our holiday around noon. In practical terms, we lost roughly a day of holiday to celebrate our wedding anniversary.

The subsequent Flight Centre UK response directed us to travel insurance for the unused and replacement transfers and referred to the ticket being under “airport control”. That did not adequately address our concerns about the practical assistance provided or our requests for reimbursement and a proportionate price reduction under the package booking.

Flight Centre’s published package rights and emergency-support assurances gave us expectations that were not met. The response consumed valuable time and added further stress while we were trying to find our own solution.

Chris was great and helped my dad book his trip with ease.

Our holiday was made great because of a lady called Nina, hotels perfect, location perfect, seats next to each other on all flights, fantastic holiday.

Rajesh Kumar booked my flights for me. He explained the various options clearly, and quickly found me flights at suitable times at a good price. Throughout the process he was patient, humorous and efficient; I'd remmend him without hesitation.

After booking flights through another provider, we were devastated to be told just two weeks before departure that our flight was full and that we would need to pay around £1,600 extra. At that point, I genuinely thought our Bali dream was over.

Thankfully, Nicola came to the rescue. She responded almost immediately, and within no time had arranged flights (same price as our original quote), booked an additional hotel night, and coordinated every aspect of our trip. Travelling with three children can be complicated, but Nicola asked all the right questions and thought of everything. There was nothing she didn’t organise or take care of for us.

Her communication was excellent. She turned what was an incredibly stressful situation into an exciting holiday once again.

I honestly could not recommend Nicola highly enough and know exactly where I’ll be booking my flights for our next adventure!

Sophie has been great to deal with she has made the whole process off booking flights so easy
her attention to detail and her customer service skills are fantastic
would highly recommend using these guys
And highly recommend Sophie

Hector S Cocco, the Flight Centre travel consultant, is what made my experience great. I’ve always used the Flight Centre (U.K.) to book my flights to the US. They are based in London, at the end of the (a landline number) ‘phone, answered by a human Travel Consultant (not an auto “Chatbot”) and offer a very wide selection of carriers, ticket pricing, destinations, packages & travel dates. No matter how often (over 4 days) I changed my plans, Hector stuck with me through thick & thin. I particularly liked how Hector flagged up transfer times (if you were landing at one airport, but going on from another), connection times within the same airport (1 hour is not enough at JFK) baggage allowances, ESTA requirements. He endlessly checked for pricing between airlines to accommodate my budget & provided formal quotes within less than an hour. Hector reminded me why I use the Flight Centre (U.K.).

Very good customer service and the staff are really helpful and knowledgeable

Youssef was very helpful and efficient. Have used Flight Centre number ot times and always been satisfied with the service received.

Kimberley who helped me was approachable and very helpful, followed up on what was needed, found me a flight

Felt genuinely looked after by Sophie from beginning to end. Great service, very friendly, always returned calls.

Really disappointed with our experience this time with Flight Centre unfortunately

Oli Hull was quick to answer whenever I phoned; our plans changed and he was cheerfully patient and saved us hours of stress to find a reasonable flight to NY, avoiding the enormous hikes around a US bank holiday. Many thanks to Oli, I'll never try to book travel arrangements independently ever again - it'll be Flight Centre every time.