FNX Bathrooms Reviews 

Ordered one set of the radiator pipe sleeves and collars to see what the finish was like and I am delighted with the quality and also the quick delivery. Definitely recommend.

I purchased a sink unit online from B&Q and it was supplied by FNX Bathrooms.
It arrived in good time and in tact.
On inspection of opening one of the boxes I struggled to locate the tap anywhere in the box.
I contacted B&Q immediately and stated the tap was missing.
Unbelievably the owner of the company called me up directly to apologise for the inconvenience and that he will make sure this was put right straight away.
He then asked me if I had looked under the unit beneath the base…. Which I hadn’t, I checked and it was there intact …. I felt a bit of an idiot to be honest.
I contacted both B&Q and FNX and explained what a clown I was…. FNX were brilliant and just goes to show how customer satisfaction is right at the top of their company’s agenda … never had this level of service before so 10 out of 10 for James and his team at FNX …. And I’m off to Specsavers for some new glasses.

Item was exactly we I was looking for, quick and prompt delivery

I had an extremely disappointing experience with FNX, despite purchasing through B&Q, and would strongly advise others to exercise caution.

I ordered bathroom items costing £369.99. The first delivery arrived damaged, and unfortunately the replacement was also damaged. This caused significant delays to my bathroom renovation project and resulted in multiple rebookings of my builder, creating unnecessary frustration and additional inconvenience.

A third replacement finally arrived undamaged. However, when my builder inspected the unit before installation, he advised that the quality was so poor that it was unlikely to last even a year. As a result, the unit was never installed.

As I was still within B&Q’s 90-day returns policy, I requested to return the items. FNX repeatedly argued that I was responsible for arranging and paying for the return, claiming they operated under their own return policy. After considerable back-and-forth, they eventually agreed to collect the items, but only if I accepted a £50 restocking fee—despite the ongoing issues being entirely due to the poor quality of the products and service provided.

Wanting to bring the matter to an end, I reluctantly agreed. I carefully packaged the items on a pallet, but the courier sent by FNX arrived twice with vehicles that were too small to collect the goods. I had taken time off work for both failed collection attempts. It was only after I personally contacted the courier and requested a suitable long-wheelbase van that the collection was finally completed.

To make matters worse, FNX did not acknowledge receipt of the returned items. I had to repeatedly chase them for updates and received little to no response. Eventually, I had to involve B&Q directly. FNX then confirmed that a refund of £319.99 would be issued, but to date I have still not received it.

Overall, this has been one of the most frustrating customer service experiences I have encountered. Delays, damaged products, poor communication, failed collections, a disputed return process, and an outstanding refund have left me extremely dissatisfied.

I would strongly recommend doing thorough research before purchasing and considering alternative suppliers. If possible, I would not even award this experience one star!

Great communication, regular updates and ability to speak with someone on the phone was great experience.
They are proactive and customer focused, delivery was fast and tracking accurate. Would recommend them to others.

Chloe Nicole- Melvin was outstanding as a sales consultant. She went to great lengths to get me sorted with my order. Thank you, will certainly use this company again.

Disgraceful service They are a seller through B and Q . They are a disgrace. Failed to deliver an item and now no refund after 21 days . The return policy is 14 days ??? Then they tell me I am responsible as its still with the courier . Why I never even received the item ??????
Stick with AMAZON in future . B and Q and this company cant be trusted .

FNX were able to supply replacement radiator accessories as my original ones were damaged. This was done free of charge which was a real treat. Great service from FNX!

Very disappointed with this company. The radiator developed rust/corrosion on the outside around the welds, yet instead of properly dealing with the fault, they kept trying to blame the heating system and asking for irrelevant flushing evidence.
The issue is clearly external corrosion, not anything caused by the system itself. Rather than taking responsibility for what appears to be a poor-quality product, they have repeatedly delayed the matter and avoided offering a proper refund/replacement.
Would not recommend based on my experience with both the product quality and customer service.

After waiting for 7 weeks for a radiator to be delivered from B&Q with no luck, we decided to go straight to their supplier FNX Bathrooms. We explained the situation and within 48 hours they had delivered the radiator direct to us. A very big thank you to Chloe-Nicol for her fantastic customer service and to FNX Bathrooms for their prompt attention. Thoroughly recommended.

Top notch service from start to finish!!! Thanks to the team at FNX for brilliant communication and service - even answering out of hours to any queries we had (wasn’t expecting them to answer until the Monday 😱😂). Highly recommend!!

Bought items from B&Q and this company were the suppliers. After 1 year the paint failed on 1 part of the sink waste.
Was told the paint is only guaranteed for 1 year despite B&Q saying its valid for 2. I was then told i used the wrong cleaning product even though its clear to see it failed in a particular place and not the whole product. Who cleans just the push part of the sink waste and not the whole waste - apparently i do.

BUYER BEWARE
This "company" is a seller on B&Q and I will never purchase anything from them again. Disgraceful customer service, poor responses and total disregard. I ordered a bath, shower screen and bath panel from them which arrived on a wooden pallet. Unfortunately, the items did not fit and I decided to return them. They were UNUSED and UNOPENED. However, this company saw fit to deduct my refund claiming because the items were not returned on the pallet they would deduct funds and they had a lower sellable value. At NO POINT DURING THE EMAIL PROCESS REQUESTING A RETURN DID THIS "CUSTOMER SERVICE AGENT" state that I needed to return the items on a pallet. If you’re considering buying from them, read the reviews and avoid them at all costs.

Their lack of care and responsibility is disgraceful. As a customer, I’ve been left feeling deceived.

The order was delivered 24hrs after the original date given as the courier message given on the day stated that it couldnt be delivered. Only by chance I was around the following day, as the courier stated that she had tried to make the delivery, but there was no one here to recieve. This was not stated on the website when the order was placed, and instructions were given where it was to be left. Not sure what the reason for this, I presume its because they might loose the order. However the unit was well packed to avoid any damage

Appalling service. Advised over the phone that an item was in stock and available for next day delivery and there would be no delay in posting. A week has passed and still no item posted. After posting a negative review on Google, and surprisingly getting a response a few hours later, a replacement item was supposedly shipped the next day. However, the delivery company website is still saying the parcel hasn't been received from FNX. Safe your time, energy and stress levels and buy elsewhere.

Easy to buy, fast delivery, good quality.

Easy to contact. Helpful staff. Quick delivery with tracking information.

was not impressed with the toilet very poor .i thought it would have been better how long i had to wait

Good price , fast delivery

Ten days on and I’m still waiting for a refund for an item that I didn’t even receive! Despite it not even reaching my door they won’t refund until they’ve received it. I’ve sent messages to chase only to now be told it’s been sat in a hub since the 17th March. So I’m supposed to wait for how long? It’s not my problem nor my fault. A refund should have been issued based on the fact It didn’t reach me. Surely that would be good service and the right response?