Ordered a refurbished pump was sceptical on refurbished parts at first now completely trust parts from this store . Arrived on time was well packed perfect condition.. The after care was 10/10 had a... Toon meer
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Lees wat reviewers zeggen
Great service ordered PCB for my gas boiler Wednesday night actually arrived Thursday morning but I was out so missed delivery Re-delivered Friday board fitted Wallop my heating and hot water r... Toon meer
ordered the wrong pump but contacted the company who were very helpful. money was refunded immediately and the correct part was ordered. very helpful and knowledgeable staff, will definitely contin... Toon meer
Ordered a PCB. Wasn't 100% sure. WhatsApp'd and got a quick clear answer. Arrived the next morning. Fitted and fault code appeared as expected. Quick call to them and got it working in 2 mins. Great s... Toon meer
4,7
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185 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
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Product arrived exactly as described on…
Product arrived exactly as described on time
27 augustus 2024
Great price!
Absolutely awesome. Very fast delivery at a great price. Part was refurb as described and in perfect condition. Fitted and working great.
From a broken boiler with no hot water to all good in no time. Would have been £200-300 hundred elsewhere. Saved me a small fortune! Will definitely use again
29 augustus 2024
Review zonder uitnodiging
Exceptional service
Exceptional service. I ordered a pump on a Friday and it arrived the following day. I couldn't ask for a better, faster service. Many thanks
9 augustus 2024
Review zonder uitnodiging
Very helpfull with orders
Very helpfull with orders . I ordered wrong part they gave me a refund when I realised, spoke to staff . Fantastic communication great service . When my my refund did not appear in my bank ,I just sent them a email , sorted with an hour . Great company ,great service .
25 juli 2024
It was the right part as it was…
It was the right part as it was described and came on time with tracking details. I am a regular customer with them.
26 juli 2024
A speedy delivery and good value.
24 juni 2024
Prompt fast free delivery
24 juni 2024
Good service 👍👍👍
It’s been a while keep working with this company very helpful and supportive team for better and quick solutions good refurbished boiler spares original.
1 februari 2024
Review zonder uitnodiging
Great service again
Great service again
Original part leaked , sent WhatsApp message
Replacement heat exchanger delivered next day
Fitted and all working efficiently
30 mei 2024
Very pleased with the service and the…
Very pleased with the service and the price of these products
30 mei 2024
Very good website
Very good website, it shows the gas council number of what is the correct part, the gcn for those that don’t know, is a unique no designated to a gas appliance . Good price, good delivery, happy customer, thanks
30 mei 2024
Ordered a pump but then realised I…
Ordered a pump but then realised I didn't need it contacted them straight away to cancel order and refund my PayPal account they agreed but refund never happened had to go to PayPal to get refund beware of this company if I had not paid through PayPal I don't think I would of got my money back
27 april 2024
Review zonder uitnodiging
Do not use this company.
Do not use this company.
Purchased a pump for my customer and paid for express shipping.
I received no confirmation emails regarding that purchase or tracking info.
I called them on the Monday which should have been delivery day and they made an excuse saying Royal Mail hadn’t collected it.
I received the pump on Tuesday and it looked in terrible condition considering it was meant to be refurbished. I fitted anyway as customer needed it doing.
After fitting the pump it tripped the main fuse board immediately and started leaking internally through the pumps electrics.
Again terrible communication after calling them. Did not send any return information so I have had to find their address online etc.
If you want good reconditioned parts look elsewhere
12 april 2024
Review zonder uitnodiging
Antwoord van Heating & Catering Parts
Dear Steve,
We sincerely apologize for the issues with your recent purchase. Your order was placed on Friday night, and due to logistical constraints over the weekend, we shipped the pump on Monday. This led to its delivery on Tuesday, and we regret any inconvenience caused by the delay.
Regarding the condition of the pump, we assure you that all our parts undergo rigorous testing. Unfortunately, the pump appeared in poor condition and caused problems upon installation. We suspect it might have been damaged during shipping.
We value your feedback and are investigating this matter to prevent future issues. Additionally, we have processed a full refund for your order, including the postage charges.
We apologize once again for any inconvenience caused. If you need further assistance, please contact us at 07832156716.
Sincerely,
Team Heatingandcateringparts
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