Great in-store help at York on ordering and we have just taken delivery of our 2 Neptune Cleo chairs. Delivery was very easy, Ant and Lea were very professional and friendly. Telephoned beforehand fo... Toon meer
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Lees wat reviewers zeggen
I’m lucky enough to be relatively near the Farnham store which is such a joy to visit, with a warm welcome every time I walk through the door, to decor and accessory changes in the fabulous room setti... Toon meer
Just fantastic,the whole team at Neptune are extremely professional,they listened to our requests,and considering the very challenging space we have,achieved the absolutely most perfect result.We are... Toon meer
Bedrijf heeft geantwoord
As always, simple ordering process and fairly fast delivery. The tall tapered candles I purchased specifically for the Ripley Ceramic Dinner Candle Holders, two of them are not particularly stable, he... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Binnenhuisarchitect
- Kookwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Over Neptune
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
Frankland Road, Blagrove, SN5 8YG, Swindon, Verenigd Koninkrijk
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4,8
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thankyou for excellent delivery servive
Mihai and Ninel delivered our new standalone kitchen island with such care and attention to detail.
They carefully selected the best route into the house for safety to the furniture and the previous marble top. Due to ongoing kitchen works we all decided it was best to not erect the new unit. Instead Mihai carefully explained how I can easily put it together paying attention to the careful installation of the marble top. Mihai was brilliant and thorough. I am vey grateful to him and Ninel for their care and attention. Very professional team. Thank you.
8 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Soo, thank you for your wonderful review! We are so pleased to hear that our delivery team provided such careful and professional service with your new kitchen island. We appreciate you highlighting their attention to detail and helpfulness.
All my best,
Amy at Neptune Support Office
Lee and Craig were very polite and…
Lee and Craig were very polite and helpful.
7 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Simone, we're delighted to hear that our team members were so polite and helpful during your delivery experience. We truly appreciate your kind feedback and will definitely share your comments with them.
All my best,
Amy at Neptune Support Office
Love these glasses
Love these glasses. Easy to wash and come out sparkling from my dishwasher!
8 september 2026
Antwoord van Neptune
Dear Samantha, we're so happy to hear how much you love your glasses and that they come out sparkling clean from your dishwasher! Thank you for sharing your wonderful experience.
All my best,
Amy at Neptune Support Office
Very pleased with my Neptune headboard…
Very pleased with my Neptune headboard and in particular the delivery guys, Lee and Craig. They phoned me to keep me informed and I really appreciated this as it allowed me to go out and about for a while instead of just waiting for the whole of the time slot given.Very happy, helpful guys- brought my headboard up two levels with no complaints, attached it to bed, cleared away rubbish and all was perfect. thanks!
8 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you for your wonderful review. We are so pleased to hear how delighted you are with your new headboard and the excellent service provided by our delivery team. It's fantastic that they kept you informed and were so helpful.
All my best,
Amy at Neptune Support Office
Prompt delivery
Prompt delivery, efficient and friendly drivers. The units were off-loaded carefully by Lee and Craig. Always impressed with Neptune. Looking forward to the units being installed.
8 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Stephanie, we're so pleased to hear about your positive delivery experience! It's wonderful to know that our team provided efficient and careful service. We truly appreciate your kind words and look forward to hearing how much you enjoy your new units once they're installed.
All my best,
Amy at Neptune Support Office
Shane & Jo did a great job at delivery
Shane & Jo did a great job at delivery
Thank you
8 september 2026
Review zonder uitnodiging
Antwoord van Neptune
We're so glad to hear our delivery team provided excellent service. Thank you for sharing your positive feedback with us!
All my best,
Amy at Neptune Support Office
Thank you Dave and Callum!
Thank you Dave and Callum for a timely, smooth and courteous delivery of our furniture. The phone contact and text message from the office were also super helpful.
8 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that everything went so smoothly with your delivery and that the communication beforehand was helpful too.
We’ll be sure to pass your kind words on to Dave and Callum.
Best wishes,
Nikki & the Neptune Cambridge Team
Neptune Cambridge visit
Visited Neptune Cambridge looking for some new furniture. As well as it being a gorgeous showroom, the staff were lovely and so helpful, even letting us move items from floor to floor to see how they worked together. Unfortunately I don’t remember the name of the assistant who helped us. Furniture is being delivered next week - can’t wait!
7 september 2026
Antwoord van Neptune
Thank you so much for such a lovely review! We’re delighted to hear you enjoyed your visit to our Cambridge showroom and that the team were able to help you bring everything together – even if it meant a little furniture moving between floors!
We hope you absolutely love your new pieces when they arrive next week and we hope to see you in the showroom again soon.
Best wishes,
Nikki & the Neptune Cambridge Team
Sofa is superb
Sofa is superb, really comfortable, beautiful looking and delivery was impeccable
1 september 2026
Antwoord van Neptune
Dear Emily, we are so pleased to hear you are enjoying your new sofa and that you found it to be so comfortable and beautiful. We are also delighted that the delivery was impeccable. Thank you for your kind words!
All my best, Amy at Neptune Support Office
Easy to order on line
Easy to order on line. Arrived within 2 to 3 days. Quality product.
3 september 2026
Antwoord van Neptune
Dear Susan, thank you for your wonderful review! We're so pleased to hear that ordering was easy and that your item arrived quickly. We're also glad you're happy with the quality.
All my best, Amy at Neptune Support Office
The delivery service by Lee and Craig…
The delivery service by Lee and Craig was great! Unfortunately the sofa had dark oak legs rather than natural as ordered. We will wait to see how quickly Neptune’s error will take to resolve.
7 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Gill, we're glad to hear our delivery service was great. We understand your disappointment regarding the sofa legs not being as ordered and I am sorry to hear this, your review does not have any order details attached so please reach out to customerexperience@neptune.com so we can support you with this right away.
All my best,
Amy at Neptune Support Office
Wall art order and delivery
Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice and also checked over the artwork with me 10/10
Thank you Neptune and Andre
7 september 2026
Review zonder uitnodiging
Wonderful service.
Neptune in West Sussex is an absolutely lovely place to shop! Whether you are looking to buy or you just want to spend some time browsing. The staff were so helpful, Eden who spent about 3 hours on a Sunday afternoon taking meticulous room measurements to find the furniture and the fittings that would fit the space perfectly. Eden was so patient and really cared that everything would fit. I cannot recommend the shop enough. As a final note, I would like to thank the delivery men who did a wonderful job. They were so careful moving and placing the furniture, nothing was too much trouble. Thank you!
5 april 2026
Review zonder uitnodiging
An excellent experience
The online ordering was very straightforward and the delivery service was excellent. I’m also delighted with my new footstool.
2 september 2026
Antwoord van Neptune
Dear Jane, thank you for your wonderful feedback! We're so pleased to hear that your online ordering was straightforward and that you're delighted with your new footstool. It's also great to know the delivery service was excellent.
All my best,
Amy at Neptune Support Office
Super service from Zoe our designer
Super service from Zoe our designer, from in store to home visits. Toby, our installer, was meticulous and simply made the kitchen beautiful.
4 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Karen, we're so glad we could help with your last-minute gift! We appreciate your kind words.
All my best, Amy at Neptune Support Office
Excellent service
Table just delivered by Alfi and Josh. Table is excellent quality and both Josh and Alfi were both courteous, helpful and professional, a pleasure to deal with all involved ☺️
2 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Melanie, we're so glad to hear you're pleased with your table and our delivery team! We appreciate your kind words about their professionalism and helpfulness.
All my best,
Amy at Neptune Support Office
Excellent customer service and products
We purchased online 2 narrow side tables, a large coffee table and a small console table from the Edinburgh Range. We wanted the furniture delivered earlier than stated as we were moving into our new home. Karen at our local shop in Canterbury was fantastic in helping us arrange an earlier pick up from their store in time for our move. Lara (I think that was her name) in customer services was also fantastic and arranged for the items to be delivered to store. When we collected from store we also picked up a number of other items, as they had so many beautiful things. The furniture was well packaged and easy to assemble. Great quality and look superb in our livingroom.
17 augustus 2026
Antwoord van Neptune
Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your Edinburgh Range pieces and that they look superb in your new living room.
It’s especially lovely to hear that Karen in our Canterbury store and Lara in Customer Services were able to go above and beyond to help arrange an earlier collection and make everything work around your move. We’ll be sure to pass on your kind words to them — they’ll be thrilled to hear them.
We’re also delighted that you found the furniture easy to assemble, well packaged and of great quality. And it sounds like you discovered a few more treasures in store while collecting your order!
Thank you for choosing Neptune to be part of your new home. We hope you enjoy your beautiful furniture for many years to come.
Celeste - Client Experience Lead
Great product but delivery very slow…
Great product but delivery very slow for the delivery charge cost.
31 augustus 2026
Antwoord van Neptune
Dear Sara, we're happy to hear you enjoy our product! We understand your concern regarding delivery speed and cost.
We are always working to improve our shipping process, I can see your order arrived within 3 working days which is the fastest of our standard delivery options with DPD but we will always try to speed up delivery where possible.
All my best,
Amy at Neptune Support Office
Great service from Delivery team Ryan…
Great service from Delivery team Ryan and Chris.
4 september 2026
Review zonder uitnodiging
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