pbm Property Management Reviews 

One of the worst Estate management companies ever. At this point I can tell that half of their fams or friends are probably trying to clog the actual truth behind the bad reviews.

Can describe them o ly with one word - negligence. Many of our residents at Pandora court have tried to approach them about resolution for ongoing issues and the communication probably would be faster if Roayl Mail had a dedicated postal pigeons to deliver letters rather than Terri and the team responding to residents.

Pipe blockages, outbursts, 2 months of no lift so imagine a life as someone in a wheelchair or with an asthma. Unreal. Not to mention the service charges for a services that you don’t actually get.

A part from poking their noses 9-5, nothing actually gets done on time including promised meetings to meet residents around the estate they are responsible for. Trash for the money you pay.

I’m afraid their service is well below any reasonable expectation. It can take them more than a year to replace something as simple as a lightbulb. They don’t respond, there’s an incredibly high turnover of property managers, and there’s no proper handover between them. It’s disorganised chaos.
On top of that, we’ve been dealing with an incredibly toxic smell coming from a communal pipe. We reported it over a year ago, and it’s still being ignored. We’ve struggled to sleep for nearly a year because of the fumes, and they are doing absolutely nothing about it.
If you already have a poor company managing your property and think they’ll be the ones to save you, think again. We assumed anything would be better than FirstPort. It isn’t. PBM is just as bad, if not worse.

What an absolute farce.
No management , failure to deal with complaints or resolve issues.
Phoned on Wednesday following up an email sent 3 weeks ago for an update.
Told dealing with a leak elsewhere and would call back by end of day. Still waiting for that callback from Terri.
The managed estate I live on has got progressively worse , landscaping company do little to no work and the estate is becoming untidy.
Want to increase fees by 60% next period for what. More incompetence and poor management. Do not use at all they are useless and incompetent.

very prompt response and solution along with courtesy

I emailed PBM today with a general admin query and received a response within 2 hours. Olivia provided exactly what I needed which will help with my sale.

Lots of issues with the building with little to no communication. For example broken lift for months, soggy carpet, leaking pipes, cold water in the shower, front door breaking consistently with random people coming into the building and man who was homeless lived in the stairwell & bin store, door broken to the bin shed since we moved in (2 years). My bathroom pipes have stagnant water, which a technician said is due to poor and cheap fittings.

The building where I've been living for 13yrs has been "managed" by PBM for the past 2 yrs and what a DISASTER this has been!!!
Out of order lift, door system not fixed letting homeless people moving in, leaks in communal areas making them dangerous to use...
Extremely poor communication but great abilities to find excuses.
No care, no management, no service. A bad joke!

Very disappointed with this management company,very poor service and to chase them about problems just keep promising things but no solution 🤷🏻‍♂️

If I could give zero I would. I do not have the word count to list all the issues we’ve faced under management of PBM. Huge health and safety issues, zero communication, broken lift for over 2 months and no timeline on resolution, dangerous leaks, soaking stairwells, mould build up due to the leaks, the list is endless.

The estate I live on switched from Firstport to PBM after gross mis-management from Firstport. PBM promised a lot to us, but after a couple of years of management, the estate is in a worse condition than it has ever been, whilst service charges and demands for funds increase. The block I live in is 10 years old, yet is being neglected with even simple repairs taking months and repeated reporting to be fixed. Some fixes are made, and are of such low quality that they need to be repeated. Some fixes are permanently ignored. Some fixes are raised and residents are gaslit that the issues were never raised.

Thank you to Sabrina for helping me fix a new fob so quickly!

Very quick and helpful response from Sabrina Haghdoust in customer support

Sabrina Haghdoust assisted me with an access query. Her response was timely and professional.

Sabrina Haghdoust is a fantastic portfolio supervisor and was very responsive when asked for an urgent task - my thanks to Sabrina!

I made contact with them regarding my EWS1 form renewal.
Thanks to Kayleigh, Shushanik and Sabrina, I received a quick and efficient response.

Sameer has been very helpful with our fly tipping issues, he responded to my ticket promptly and kept me updated the whole way through as he organised for the rubbish to be taken away just a few days after I reported it. I would gladly work with him again for any future issues we have at our property!

Nicki Martin has acted on my request very swiftly and
organised an engineer to visit the site asap.
Very impress with the service I received and hope to receive the same service in the next phase of the repair works.
Owner of flat 10 Tristan Court

Sabrina Haghdoust was very professional and polite when dealing with my request. Thank you Sabrina.

Update on my last message, it’s been 10 days since my last review, and still our elevator is out. If you’re looking for someone to manage your property, PLEASE do not choose PBM Management. There’s absolutely no way for me to escalate this except leave 1 start reviews.