Reward Gateway | Edenred Reviews 

I made a mistake by ordering a high-value reusable voucher, when the company wouldn't honour a voucher for sales to its affiliates. I was chasing a soon-to-expire special offer and missed this in the T&Cs. Spas at Reward Gateway was quick to get to my query, processed a refund and kept communications with me up to date during the process. It's when things go wrong you find out how good a company is and Reward Gateway were great this time.

So this relates to Reward Gateway. Not sure what Edenred is but Reward Gateway offers a discount scheme through the company I work for.

There was (and still is) a problem with the discount code and the cashback link to Bosch Tools they have an offer with.

I tried contacting them through the app 4-5 times which links to a web chat but despite 30mins wait no one appears and if your phone screen auto blanks out the chat closes and ends so you start again. So I tried the website…

Emailed and got a reply from Angela, the replies were initially delayed (1 email a day) so after providing very comprehensive and annotated 12 screenshots to expedite the issue into a resolution (proving regardless of combination the discount code didn’t work and the cashback link went to a completely different Bosch website), despite Angela’s misdiagnosis referring me to Bosch appliances, not power tools, after highlighting this eventually it got referred to “the relevant team”. That was on the 10th September.

I emailed again asking for an update on the 15th, 16th and lastly on the 22nd, never got a reply and still haven’t.

Nearly 2 weeks to sort out a code and a link and reply, Bosch has now ended an offer they had with purchases (and yes I removed the offer to see if it affected the discount code…still no luck) and raised prices. This is something my company pays for so you expect it to work, especially if there are only 2 reward options to use and neither of them work.

Excellent customer service.

I experienced a problem when purchasing a voucher and was concerned because the payment had been taken but no voucher was issued.

Lazar investigated the issue promptly, explained everything clearly and reassured me throughout the process.

The refund arrived exactly as advised, and the matter was resolved without any further problems.

Thank you, Lazar, for your patience, professionalism and support.

Have a great evening!

Were quick to respond, take a customer first view, and provide a resolution, all while being personal along the way.

Easy to use, simple to follow & choose which retailers to use. Incredibly straightforward entering amounts, which can still be changed later if you change your mind. Well laid out and easy to see exactly what has been chosen. Checkout is also very simple to understand, in all a site that's easy to navigate really quickly if you need to. If more information is required, and you have time then it's great to search each retailer to see what they have to offer.

I stupidly bought an e-gift card without reading the full T's & C's. When trying to spend this with the retailer I purchased it for, unfortunately I was unable to, as the items I was trying to purchase was sold by a third party 'verified seller' by the retailer and not the retailer themselves.

After realising my mistake I contacted Reward Gateways customer support to explain the issue. They firstly explained that I should have read through Terms and conditions before purchasing, but were extremely kind enough to request my refund from the retailer and thankfully managed to get my money back.

Very grateful for the service provided by customer support and will continue to use them for many more purchases!! Thank you for your service!!! :)

I have £60 worth of voucher codes and wanted to use them towards a £39.99 Nintendo game. However, Nintendo only allows you to redeem one £25 voucher at a time, even though I have enough credit to redeem two. It won’t let me redeem a second £25 voucher and instead forces me to redeem my remaining vouchers with other brands.
It’s frustrating to have enough vouchers to cover the game but still have to pay towards it, while being left with vouchers for places I may never use.

I had an issue with a gift card. I initially spoke with someone on the STaR website chat - they escalated my query to another Reward gateway team who I heard back from the following morning (having had resolved my issue to my benefit).

Team were very helpful in allowing me to cancel a gift card I bought in error. Would have been easier for them to stand by the T&C's and not take any further action as it was my fault but the team understood my situation and followed up with the merchant to see if cancellation would be possible. Thankfully for me it was so I can't thank them enough for helping fix my mistake. Would happily recommend to others.

My query got resolved straight away from submitting an enquiry with Westfield Health Rewards. Thank you for being so helpful and honouring the refund. I am very satisfied as a customer.

Really easy to use and lots of places to spend your vouchers

Great customer service and helped alleviate a really stressful situation.Thank you

I had an issue with a gift card being ordered twice due to IT problems and they got the additional one refunded quickly and without any issue.

I purchased a egift voucher without reading the small print and they were very helpful sorting it out for me.

I have used Reward Gateway many times. Never had any problems, when I purchased a voucher in error I emailed customer service and they resolved the situation very quickly.

Amazing support, amazing team and great service!

Fast and easy way to devide vouchers between retailers