Reward Gateway | Edenred Reviews 

I purchased a egift voucher without reading the small print and they were very helpful sorting it out for me.

I have used Reward Gateway many times. Never had any problems, when I purchased a voucher in error I emailed customer service and they resolved the situation very quickly.

Amazing support, amazing team and great service!

Fast and easy way to devide vouchers between retailers

Long wait times, unhelpful staff, broken promises for contact back, failed to provide purchased discounts, ending up costing me an extra £40 rather than saving me money. Terrible service.

Gift card available immediately to spend! Easy to redeem.

Awful queue times to connect to an agent for help. Disconnected after 33 minutes and then tried again later that day and waited a similar amount of time before getting disconnected. Back in the day, you’d be advised where you are in the queue - that no longer seems to be the case

very quick and efficient. a lot of options to choose from

Quick and easy way to receive store vouchers! Great selection of stores, locations, and venues to choose from. So happy!

Ina was incredible and helped me rectify a mistake I made when purchasing a voucher for a large purchase. Very thankful for her intervention because I was pretty stressed about it! She corrected my mistake and confirmed everything very quickly. Thank you so much and a lesson learned for me to be more careful in future!

Receiving an Edenred reward is always appreciated, but the current voucher system is unnecessarily restrictive and makes it difficult to use rewards for larger online purchases.

My employer issues rewards in £20 vouchers. I may receive five awards during a month, giving me £100 in total, but Edenred only allows two vouchers to be combined. This means I can redeem no more than £40 with a single retailer. To make matters worse, many online retailers allow only one voucher or promotional code per transaction, sometimes limiting me to spending just £20 of my accumulated rewards on a purchase.

This is particularly frustrating when booking something more expensive, such as Airbnb accommodation, theatre tickets, or making any larger online purchase. Previously, it was possible to combine as many rewards as needed, so introducing a two-code limit feels like a significant step backwards.

Throughout the month, I receive emails confirming each award and the reason for it. These awards are then accumulated and converted into £20 vouchers at the end of the month. If someone receives five awards, why can’t Edenred or the employer issue one £100 voucher instead of five separate £20 vouchers that cannot be fully combined?

The rewards themselves are genuinely appreciated, but the restrictions seriously reduce their usefulness. Edenred should either remove the two-voucher limit or allow accumulated rewards to be issued as one voucher for the total value.

Reward Gateway appears to offer value at first glance, but my experience was very disappointing. Voucher refund restrictions were not made clear during the purchase process, and when issues arose, responsibility was simply passed to third-party providers rather than being resolved directly.

Many of the limitations are buried within lengthy terms and conditions, with little or no clear warning beforehand. The platform also relies heavily on marketing tactics that make the benefits appear greater than they actually are.

Overall, I found the website difficult to use and the savings offered were minimal. It feels more like a benefit that companies provide to tick a box rather than something that delivers meaningful value to employees.

Great customer service from Spas who was able to reverse a transaction for me :)

I attempted to purchase a New Look voucher for my daughter to make a purchase on 28th July. It never finished processing on the day so eventually I told her to just use her bank card, foregoing the few percent discount and I requested a refund from Reward Gateway, which has not materialised. To date, over 3 weeks later still says it is being processed and I should check again later. I have raised three support tickets and have had absolutely no response to any of them. With the help of one of our HR team I have contacted our Reward Gateway account manager who says she’s “escalated my issue” but that has had no effect and am also now getting no responses whatsoever from her, it seems. I leave my current employer through whom I have access to Reward Gateway this Friday and along with my work email account and therefore my login to a Reward Gateway, I fear my money - just over £50 - will never be repaid. Previously the scheme has been very good and I’ve made approximately £950 total savings since it was introduced in my company but I have experienced utterly appalling customer support over this transaction.

Edit: I don’t know if a result of this review or my (at the time) company’s HR Director getting involved but a refund arrived the next day. I’m not changing the score because this specific “experience” was very poor, in stark contrast to the generally very positive experience up to that point.

Lazar went above and beyond to ensure a positive outcome, despite my own mistake in misreading the terms and conditions. I am extremely grateful for his understanding, support, and assistance.

I had an issue and the team was able to resolve for me very quickly and were very helpful in doing so. Thank you!

Super easy to review choices and redeem/buy.

I found it easy to navigate and chose my gift card.

Very easy to follow instructions