ROOFING SUPERSTORE Reviews 

Item never arrived, got given two separate delivery dates stayed at home these two days so wouldn’t miss delivery and never arrived

All goods received in good order, just a bit later than I had hoped for, based on the expected delivery days.

Prices are competitive, so in that sense some delay is acceptable.

I ordered roofing for a summer house. An email stated it would be delivered on the 11th September. It did not appear then or over the weekend nor on the 14th.
On the 15th roof barges were delivered. Nothing else.
On the following three days I spoke to operators who were invariably pleasant and said they would confirm what was happening and get back to me. This never happened.
On the 18th a delivery of three items (instead of four) was delivered. I refused the delivery as I was not prepared to wait for another week when the company were unable to state at any time when or if delivery could be made. The driver took the pallet away.
Distance selling regulations are clear on this option of refusal.
I only have the roof barges occupying room in my garden. They have asked when it can be collected. I hope their collection company is better than the delivery company and have made an arrangement for collection.
It seems that they are going to contest full reimbursement and I am concerned about this as I have ordered and paid for an alternative from another company.
They suggest that they will only reimburse for parts not received by me. The amazing irony is that they are going to reimburse me for the only part of the order that was actually delivered !!! I’ve already asked them to pick this up twice!
Their record keeping is atrocious, they don’t read e mails to them in the Customer Service Dept.
The communication from this company has been lamentable. The only good news is that I used a credit card and hope to get my refund that way if necessary.
I strongly recommend avoiding this company.

1st October 2026
IT GETS WORSE. I stayed in today as I
had been told the item that was part of an incomplete order would be collected.
NO COLLECTION. NO INDICATION OF WHEN I’LL RECEIVE REFUND.

Great communication. Arrived on time and cheaper than competitors. Will use again

Easy to use website, very good prices.
Easy to talk to if required to check any details about the order.
Good communication throughout and delivery was scheduled around my work. Couldn’t have gone any better.

Delivery driver was also very good.

Bought 2 roofing EPDM kits for a large roof, all turned up quickly & roof is now almost finished, unfortunately needed more contact adhesive & uncured epdm for lantern upstands, ordered £ 275.85 of extra parts & was horrified when £ 75.00 for delivery, also asked to return some useless abutment vents as bad reviews from other users, was refused as the 14 day period had passed, now stuck with with £ 300 worth of of abutment vents that are not fit for purpose in my opinion. Did a roof last year from them & all went well.
Shame really product is good, but got shafted this time.
Won’t be using them again that’s for sure.

1 star – Told they had “great stock levels”, £2,500 taken, then told there is no stock

I was already aware from speaking to other suppliers that this particular product was on a long lead time, which is exactly why I was sceptical when Roofing Superstore’s website was showing a 3–5 day lead time.

Rather than simply trusting the website, I called Roofing Superstore before placing the order specifically to verify availability.

The person I spoke to checked with their supplier and came back to me saying they had “great stock levels.” On the strength of that confirmation, I placed the order and paid approximately £2,500, with delivery due tomorrow.

Having received no delivery information, I chased the order myself. Only then was I told that they actually had no stock of the product in either Click Smooth or Click Woodgrain.

At no point had anyone contacted me to explain there was a stock issue or that my scheduled delivery wasn’t going to happen. Had I not chased them myself, I would apparently have been sitting waiting for a delivery that simply wasn’t coming.

Quite simply, I should not be chasing an order that I have already paid £2,500 for.

Once Roofing Superstore realised there was a problem with the stock they had specifically confirmed to me, they should have contacted me immediately. Had they done that, I could have requested the refund straight away, secured replacement stock elsewhere and potentially been taking delivery of those replacement materials today.

Instead, because nobody contacted me, valuable time has been lost. I only discovered the problem because I chased the order myself the day before it was supposedly due to arrive.

I’m a building contractor and we rely heavily on good, dependable suppliers to keep projects running to programme. Mistakes happen, and stock information can occasionally be wrong. What matters is how those mistakes are dealt with.

Unfortunately, whoever has handled this order has completely missed the mark and, in my view, failed to understand the importance of the relationship between suppliers and the businesses relying on them.

I’ve now had to do all the legwork myself, contacting alternative suppliers around the country trying to locate the material at extremely short notice.

To make matters worse, I’m now waiting for approximately £2,500 of my money to be refunded before I can place the replacement order elsewhere. By the time the refund is received, another order is placed and the replacement material delivered, this is likely to have added at least a week to the external works on our build.

That’s the most frustrating part: this delay was avoidable.

I specifically questioned the advertised 3–5 day lead time. Roofing Superstore checked with their supplier and told me they had “great stock levels.” I paid approximately £2,500 on that assurance, and then received no communication whatsoever when it became apparent the order couldn’t be fulfilled.

Going from being specifically told there were “great stock levels” to subsequently being told there is no stock in either finish is incredibly frustrating.

Had Roofing Superstore taken ownership of the problem and contacted me as soon as they knew, I could already have had replacement materials on their way.

Completely avoidable, extremely disappointing, and not the level of service a business should be able to expect from a supplier.

I’ll update this review to reflect how quickly my £2,500 is returned and how Roofing Superstore deal with the complaint from here.

Good service and delivered promptly, but for the small package the postage cost was excessive - half the cost of the goods

I needed a window handle for my very old sky window and Fakro is the only place you can get and I am soo grateful for that.
I contacted them via email and got same day replies which was great,
From the time I ordered to delivery was very swift and quick absolutely amazing.
Thankyou soo much

It was so easy and simple to place my order, and it arrived the very next day.
Fantastic service, and a pleasure to do business with.
Based on the service I received, and the quality of my product, I would give them 10 stars, not 5.

Very helpful sales team when ordering and quick delivery cant fault them. Will be back very soon to order again

Still not received all the order although supposed to be in stock
Been over 14 days since paid and still waiting
Product ok
Delivery slow and poor

Original order incorrectly placed by roofing superstore with velux. Received flashing kits and waited 2 weeks for roof lights. The small amount of compensation did not make up for the lost time on site and the rescheduling of labour.

I have delayed writing a review until now. I ordered a cut to size polycarbonate panel October 2025 to replace a damaged one in a run of four. Measure was critical as the panel was to sit between others with no room for error. It was very competitively priced and delivered well protected. For various reasons the panel has been idling for nearly a year but when I offered it up to the gap, it fitted perfectly. Obviously I had to get the measurement right but it was Roofing Superstore that did the cutting and it was spot on. Excellent service all round.

Did not issue credit when order was changed even though this was promised
. Was not advised about long lead time when placing order. Incorrect product was delivered (centre pivot instead of top hung velux).
)

I ordered a small number of roof tiles for a roofing repair. They were delivered on 3rd September. Approximately 1/3rd of the tiles were broken. The tiles had been placed directly on to a pallet without any protection and were clearly not handled with the required care and attention.
I took photographs of the broken tiles showing the way they had been packaged and transported.
The next day I contacted Roofing Superstore and raised the issue. They asked me to send the photographs through as evidence which I did the same day.
A few days later I received an email stating that they would need to check with their supplier before a refund could be made. I have heard nothing since, despite chasing emails.
My contract is with Roofing Superstore, not their unnamed supplier. I have now made a formal demand for a refund for the broken tiles within 10 working days. Still no response.
If I do not receive a refund I shall have no hesitation in pursuing Roofing Superstore under consumer protection legislation for compensation as well as any costs associated with legal proceedings under the Civil Procedure Rules. I shall also report Roofing Superstore to Trading Standards.
Roofing Superstore's behaviour speaks for itself and I don't need to comment any further.

Dead easy to deal with and place an order. Will use again

All materials delivered are in tip top condition, the waiting time is reasonable and the website was easy to navigate. 3rd time i have placed an order with no issues. No complaints from me

The high quality product which I needed was available at a good price and it was delivered very promptly. An excellent company to deal with.