First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product. The only downside side is you have to get closer to f... Toon meer
Bedrijf heeft geantwoord
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I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... Toon meer
Bedrijf heeft geantwoord
I purchased a Tower Air Fryer mainly because it was in my budget but also I wanted to support a British company and they offer a extended 3 year warranty. The air fryers are very good feature rich app... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contactgegevens
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Verenigd Koninkrijk
- www.towerhousewares.co.uk
4,6
Uitstekend
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Keighley and Joseph were great in…
Keighley and Joseph were great in applying credit from a refund to a new product, and following the sale through, great, friendly service.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Billy,
Thank you for your 5-star review!
We’re delighted to hear that Keighley and Joseph were able to assist with applying your credit and ensure everything was handled smoothly. It’s wonderful to know you received such friendly and helpful service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Keighley and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service
Excellent service with a very polite staff...thank you
13 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Nigel,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent service and found our team so polite and helpful. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was very helpful and answered…
Joseph was very helpful and answered all my questions so very happy 😊
13 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Jenny,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so helpful and able to answer all your questions. It’s great to know you were happy with the service you received.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent sevice
Excellent sevice. Friendly staff- very efficient and made the whole process of returning a faulty product very straightforward. Clear instructions given and very quick replies. Best customer service that I have had in a long time. Much appreciated. Thank you very much!
13 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Carys,
Thank you for your 5-star review!
We’re delighted to hear that you found our team friendly and efficient, and that the returns process was made straightforward with clear instructions and quick responses. It’s wonderful to know you received such great customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane was extremely helpful and can’t…
Diane was extremely helpful and can’t thank her enough for helping me with my faulty air fryer. Communication was excellent and always emailed me very very quickly
12 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Teri-Jayne,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you with your faulty air fryer and that you found her communication so quick and helpful. It’s wonderful to hear that she provided such excellent customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Air fryer fan broken.
Had a problem with the fan not working on my Airfryer.
The appliance still had 3 months on the extended 3-year warranty so I hoped that there would be a fix available. There was absolutely no problem when I 'phoned Tower and I spoke to a nice person who was very patient with my deafness. She arranged to have a replacement sent to me, and I just received an email to let me know that it will be arriving in a few days. This is very good customer service. Thank you
11 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to assist you and arrange a replacement so quickly. It’s wonderful to know that you received such patient and helpful service throughout the process.
We really appreciate you taking the time to share your feedback with us and are pleased we could make the experience as smooth as possible for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Best customer service
Contacted customer service at Tower as my kettle had stopped working within its warranty.From start to finish Ezmie was so helpful sorting everything out and sourcing a replacement model.Best customer service I have ever received.Thank you
11 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you throughout the process and arrange a replacement model for you. It’s wonderful to hear that you found her so helpful and that you received the best customer service you’ve experienced.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement within a matter of days. We will definitely be buying from Tower again in the future!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and arrange a replacement air fryer so quickly. It’s great to know that you found him so helpful and that you’ll be choosing Tower again in the future.
We really appreciate you taking the time to share your feedback with us and for your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty claims
Had a tower sensor bin for around a year and 8 months, the lid broke off from the hinge, it had 3 year warranty, claimed on the warranty, after sending a few photos tower honoured the warranty and had the replacement in a few days
2 juli 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that your warranty claim was dealt with quickly and that your replacement sensor bin arrived within just a few days. It’s great to know that the process was straightforward and that we were able to get this resolved for you promptly.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Handheld Vacuum Cleaner…
Received excellent customer service from Elle at Towerhousewares. My Handheld Vacuum cleaner stopped working and I informed Elle who helped me secure a replacement under the guarantee. She kept me up to date at each stage of the process!
11 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Keith,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you with your handheld vacuum cleaner and arrange a replacement under the guarantee. It’s wonderful to hear that she kept you updated throughout the process and provided such excellent customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Air cooler fault
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quickly and fuss free. Absolutely superb customer service. Thankyou !!!!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you and resolve the issue with your air cooler so quickly and effortlessly. It’s wonderful to hear that you received such superb customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Swift Response to Issue
I was so impressed by the swiftness of the response. Thank you so much for your help.
2 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Marilyn,
Thank you for your 5-star review!
We’re delighted to hear that you were impressed with the swift response and the support you received. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty
I had cause to claim for a replacement bread maker from Tower on extended warranty. I received excellent assistance from both Juliya and Joseph who dealt with this matter very quickly and efficiently and look forward to receiving my new appliance in a few days.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Katheryn,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Joseph were able to assist you with your extended warranty claim and deal with your replacement bread maker so quickly and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Julija and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Sara was amazing …
Needed help from Customer Service and Sara stepped up and was amazing really appreciate her help an excellent ambassador for Tower.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to assist you and provide such amazing customer service. It’s wonderful to hear that she was so helpful and is a great ambassador for Tower.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
My experience with Tower was very good…
My experience with Tower was very good and fast to respond, the customer adviser i communicated with was excellent and very knowledgable,the warranty procedure was fairly easy to follow through and quick to resolve,would highly recommend Tower.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Annie,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick and helpful response from our Customer Service team and that you found the warranty process easy to follow and resolve. It’s great to know that you were happy with the knowledge and support provided by our advisor.
We really appreciate you taking the time to share your feedback with us and for your recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Reporting a faulty product
My enquiry was dealt with Elle. Her response to my emails were very polite and simple. Elle guided me through the process with ease. Elle dealt with my query at a very high standard professional. Thank you.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Tariq,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to deal with your enquiry so professionally and guide you through the process with ease. It’s wonderful to hear that you found her communication clear, polite and helpful.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and provide such helpful service. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Best price I found online and buying direct from the brand rather than through a third party is always the better option in my opinion.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our prices competitive and were pleased with your experience of buying directly from Tower. We really appreciate you taking the time to share your feedback and your support for purchasing directly from the brand.
Kind Regards,
Tanya - Customer Service Operations Manager
Caitlin was very helpful having had to…
Caitlin was very helpful having had to escalate the complaint, from some poor customer service below her.
I would be more Ethan happy to purchase or recommend Tower product in the future
7 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi,
Thank you for your 4-star review!
We’re pleased to hear that Caitlin was able to assist you and provide helpful support when your complaint was escalated. We appreciate your feedback regarding your earlier experience and are glad that Caitlin was able to help resolve the situation for you.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer service second to none
Bought Air Fryer with 3 year warranty and after 2 year 4 months it gave up, after contacting and going through a few steps- I received a replacement.
Yesterday with only 2 months on the original warranty, my replacement Air fryers element broke up and after contacting customer services and going through a few steps with Joseph, I will now receive another replacement.
Although I was very happy with both fryers and would rather have had no problems with them; customer service made the process as streamlined and stressless as possible and hope next replacement will see me through a couple of years 😀
7 augustus 2026
Review zonder uitnodiging
Antwoord van Tower
Hi Anne,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and make the replacement process as straightforward and stress-free as possible. We really appreciate your patience and understanding, and it’s great to hear that you’ve been happy with the performance of your air fryer despite the issues you’ve experienced.
We really appreciate you taking the time to share your feedback with us and hope you enjoy many more years of use from your replacement.
Kind Regards,
Tanya - Customer Service Operations Manager
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