Yourwarmbox Reviews 

Very quick service. The guy who came was very friendly and sorted my cooker repair in about half hour. I offered him a tenner as a tip,but he was unable to accept due to company policy.l can recommend this guy to anyone .thanks Glynn, Doncaster. No

We are most unhappy with Warmbox. We took a Service Agreement for our central heating of £19 per month. The Agreement was for servicing and breakdown.
The Agreement stated that we could not book a service for 31 days from the start date of the Agreement (thus nulifying the 14 days to cancel the Agreement). After the 31 days we tried to book a service only to be told Warmbox were unable to do a service due to breakdown demands until at least March 2026.
Trying to contact Warmbox by phone proved unsuccessful. Therefore we decided to cancel our contract after 3 months of paying £19 per month and was then charged £59 cancellation fee which we paid willingly to disconnect ourselves from Warmbox. We advise anyone thinking of using Warmbox to consider it carefully.

In reply to Warmbox feedback to our review.
We joined Warmbox on 22 July and made our first payment of £19.99 on 15 August and on the 15th of the month thereafter. We emailed on the 15 September to arrange a service but received no reply by email or telephone. We contacted Warmbox again 25 October to arrange a boiler service. On 27 October their reply was they were unable to carry out a service until March 26 due to prioritising boiler breakdowns. They did advise us to hire an engineer independently and we would be reimbursed up to £75 when the actual cost could be a great deal more.
When we took out this plan with Warmbox we were under the impression that it would be a fully inclusive arrangement for both service and repair. We were unhappy with the fact that we would have to find and engage an independent engineer when Warmbox could not fulfil their commitment to us.

Really easy to use and my boiler was serviced super quickly after contacting Warmbox. Great to have peace of mind in the winter months.

I was well pleased with the work I received from the young man who serviced my boiler.He arrived on time,was polite and left my house as he found it.The same could be said about the young man who checked to ask for my experience with the service.It was a first class job.

From enquiry regarding annual service, everything went like clockwork, engineer arriving date/time agreed, also asking if any problems. Great service.

When signing up for a boiler service in early April this year I was not made aware that I would have to wait so long for an appointment. Today I tried to make an appointment and was told the earliest would be late March 2026. Needless to say I was astounded at such a long wait and am now cancelling my contract. Why oh why does warmbox advise new customers
Of this. Disappointed customer

EDIT - Daniel from Customer care kindly called and resolved this issue.

Boiler and appliance care - recommended by MoneySuperMarket. T&C do not mention the appliance care part of the cover. The boiler is only covered for a service - if under £75 - and not for call outs or repairs.
Now my dishwasher has been written off by an engineer and I am offered £120 TOWARDS replacement, when I asked why its so little contribution I was told its because the cost of the engineer is taken off of the £200 value of the machine cover!!!!!
So now I am left paying for this cover for the rest of my policy DESPITE not having a machine for them to insure as I can not afford to pay the difference!!!!! I have asked for the FULL T&C but the lovely ladies on customer service do not have English as a 1st language.
AVOID THIS COMPANY

Phoned WarmBox to schedule yearly service. This was dealt with very quickly and no delay in having the boiler service.

Engineer came and serviced boiler and did normal checks. On time and pleasant. He answered any questions I asked him and took his time checking the boiler.

I have had my policy with warmbox for approximately 2 months. They knew exactly how old my boiler was when the policy was taken out. My boiler went wrong. I had no hot water upstairs. The engineer came out. By the time she left, I had no hot water downstairs, no central heating and a fault code on my boiler. She said she would send off for spares approval. I had to chase warmbox for information. Three calls later they finally say it would not be financially viable for my boiler to be repaired.
So now I have no hot water and no heating. No I would not recommend this company. I spoke to the supervisor. All she would say is she's sorry, and there was nothing else she could say. I wish I had stayed with CORGI.
*** EDIT. WARMBOX DID NOT GET BACK TO ME. AVOID AVOID AVOID ***
26.11.25.
I'm still waiting for them to 'reach out'

I phoned Warmbox to book a plumber to fix my leaking cistern. The guy arrived in a short time and replaced the flush unit with a more modern one. Well done.

Stay away from this company. They serviced my boiler on 16th October and that night when I came in there was water spraying out of it everywhere - ruining my new carpets and decor. I called the emergency telephone number and here I am EIGHT days later, despite numerous calls/emails/complaints to every email address and phone number I could find, still without heating or hot water because they've yet to send an engineer. What is the point in paying for emergency cover if they don't actually send anyone out in event of an emergency. Disgusting service. To add to this, the random contractor returned on day eight (24th October), claimed he hadn't been told of the any of the issues he created the week before, didn't fix the boiler, soaked all my walls and carpets again and said there was nothing more he could do because he couldn't get in touch with the company. I told him to cancel the work and leave. I called Warmbox to cancel the contract on 24th October. Two weeks later someone called from Warmbox to say that my Direct Debit hadn't been paid. I told them why. Today 24th November, they called again to try and charge me a cancellation fee and £399 for unpaid payments. Please, please do not enter into a contract with this company. They are really diabolical. I had no heating and hot water for three weeks while I waited for a new boiler and had to dry my house out using dehumidifiers and plug in heaters - it took days to dry it out.

I called to book an annual service but was told it would be March before they could do it, the last service was October last year I can’t understand why I have to wait 17months for an annual service

Totally waste of my time. Called them on a Saturday evening for a blocked toilet. There was no one available but the overflow company told us someone from the’team’ will call. Despite numerous calls no one called. Sunday morning I wrote an email to them, Hannah finally responded on bank holiday Monday. The engineer sent was totally useless and lied saying he spent 3 hrs fixing the toilet. He was hardly there 1.5 hrs. Warmbox have been really unhelpful to vulnerable senior citizens. Will definitely be cancelling this plan. Don’t be conned.

I have just received a call from Warmbox to in form ne that they will refund my money today rather than waiting 5 days. They also offed me a £25.00 Amazon voucher if I removed my review from Trustpilot I refused on the grounds of this is a bribe, and the public should be aware of there quality .

I changed my enery suppier and was informed that this included cover for my kithen appliancences by not informed this would come with a extra cost.I contacted Warmbox to cancel was informed that an agent would telepohne me to carry out this action, I emailed them after 24 hours to confirm cancellation was iformed someone would phone me within 3 days to do this, in the mean time Warmbox took payment from my bank account. Once the contract was cancelled I called Warmbox asking for my money back ,it will be in your account in 5 days, it took one day to take it but 5 days to pay in back. I spook to a manager who was not at all helpful asking for compenstion as I was cacelling this within the 14 day cooling off peroid, they just laught at this, I explained it can be done within 2 hours that fell on deaf ears.
So my advice is STAY AWAY FOR THIS COMPANY

Called 3 times on Fridsy and then twice on Saturdsy after a blocked toilet in our cloakroom.
We also noted sewage exiting the waste pipe directly outside.
No call backs until Saturday late morning to say we were not covered because we had an upstairs one, which when flushed was also exiting onto the path.
They also wanted a fee upfront!!!
They said because we had another toilet we were not covered, even though the blockage appeared to be outside meaning the upstairs one will possibly overflow
Very unhelpful on the phone, will be cancelling the D/D on Monday.

After just receiving a worrying cancer diagnosis I was bullied by an employee of this company on the phone. The (female) employee insulted me and refused to leave me in peace when I asked for her to stop.

Companies who employ such predatory and egregious sales tactics deserve hefty fines.

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Update: I found out that this company has direct debited my account! I will complain to my bank and have the transaction cancelled.
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Update 2: My son first left this review for me, but the company did everything possible to have it removed so I am now leaving it myself so people can see the truth

Great service, booked annual gas inspection with ease. Gentleman who came was pleasant, and carried out the checks. Good communication.
Follow up call to check I was happy with everything.
Happy with Warmbox and glad I took out a plan.

Engineer on time. Same engineer installed boiler and previous service. Very experienced, tidy and thorough at all times.