BIG Warranties Ltd Reviews 

I had an engineer look at a fault on my oven in 27th April. Parts were ordered and the engineer came but said the wrong parts had been ordered so went away to re-order. 12th May they came back to repair the oven and when they left I noticed the oven door wouldn't close properly so would not reach temperature - therefore unable to use. Contacted engineer directly who said 'how strange' and told me to log a new job. I was a bit peeved as it wasn't strictly a new job - I wanted them to repair the damage caused by the engineer on the last job. Anyway, several weeks of discussion with customer services who insisted I requested a new job and disappointingly believed the engineer from his words, they did not come out to inspect the oven -- just asked for photographs.
Different engineer came out to repair the door and confirmed this has bee damaged by the previous engineer. Parts ordered. Since then I have had a multitude of messages to say parts ordered provisional engineer booked then they said wrong parts ordered - cut a long story short - it is now 21st September and I am still awaiting repair and still without that oven. I would not touch this company - I am not sure what the "Repair & Replace" promise is that they claim to offer but I have been without the oven since April.

Saxon was outstanding.
Helpful.
Happy.
Knowledgeable.

Superb company, excellent customer service and everything explained well and understood. Jane was very friendly and professional. I would highly recommend their insurance policies to everyone.

Harry was very helpful in making my payment easy. Thank you

I rang Big Warrenties . To change and add to my policy. Not something I was looking forward to. But I got to speak with ROSANNA. Firstly I’d like to say her voice was soft , reassuring . Her words were kind from the minute she picked up the phone. Her voice sounded like she had a smile on her face.
Which gave me reassurance from the start.
Rosanna definitely knew her stuff. She was organised, through, she explained everything to me in a way I understood. What was happening now and what was to come and when. She also took time to go back over everything at the end talking as she was doing her checks. Which was very reassuring.
Thank you Rosanna for a Very pleasant , constructive, informative , reassuring, Expirance.
Kind Regards Carolynn.

Lucas was brilliant with his help. Had real difficulty filling in the online form as it wouldn’t accept the date and he put everything through manually

Spoke to a lovely guy who sorted my problem with ease

Good customer service and helpful throughout.

Rosanna wes very helpful and informative and expertly sold me on the product. The whole process was quick and easy.

Jane was persistent and helpful at a time when hospital appointments and procedures made it difficult to communicate in a timely and informative fashion. We got there in the end and hope the yearly cover proves adequate for our needs.

Jane’s customer service was professional. She was extremely helpful and her communication was clear and concise.

Helen is a good sales agent. She is an asset to your team.

Very friendly helpful and aided with all my needs. Thankyiu

Jane was very helpful, and explained clearly

Roseanna is always friendly, patient and helpful. Good to know that someone will come out, fix or arrange a replacement.

Rosanna is extremely helpful and took time to answer all of my queries in a professional way.

Sam did his best to help me as I am not computer literate and he sorted my problems

Helen was warm and friendly , not pushy but very thorough. She was a pleasure to talk to and I am delighted with the service