My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Toon meer
Bedrijf heeft geantwoord
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The people on the phone are always really polite, and take the time to explain things to me in a way I can understand. At 73 my memory is slowly disappearing, but these people, are polite to me, and r... Toon meer
Bedrijf heeft geantwoord
Great customer experience given by your wonderful member of staff Jane. She went through everything in a very polite and friendly manner. She is a true credit to your work force.
Bedrijf heeft geantwoord
For starters -DIDNT wait long for call to be answered. Huge plus. Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. H... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contactgegevens
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Verenigd Koninkrijk
- 08007797444
- bigwarranties.co.uk
4,6
Uitstekend
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 48% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really easy process to make a claim and…
Really easy process to make a claim and a speedy appointment was arranged.
9 september 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Urszula, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful and patient
For starters -DIDNT wait long for call to be answered. Huge plus.
Michael was incredibly helpful and knowledgeable. Hé was patient and walked us through the procedure for the claim we were making. Hé helped us find the serial number on our fridge freezer. If only there were more Michaels around!
8 september 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was very helpful and informative
Helen was very helpful and informative
8 september 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Vivien, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was great
Helen was great. She explained everything slowly and clearly.
Customer service was great.
8 september 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Jacqueline, it's great to know your mention of helen was great made a difference. We appreciate you saying that.
The BIG Warranties Team
Rosanna was really helpful
Rosanna was really helpful sorting my policy out.
No pushy sales, just pleasant and double checked everything. Haven’t spoken to a ‘sales’ person like this in ages so it was a lovely conversation. Thank you
4 september 2026
Review zonder uitnodiging
Rosanne was really helpful
Rosanne was really helpful and explained clearly. She was patient and through with her job. Very happy with my experience
3 september 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent serp
Rosanna was very polite and clear in her speaking language.
Rosanna was very patient and explained everything clearly to me.
3 september 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Elizabeth, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and clear talking staff .
2 september 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Jane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful and friendly staff
Very helpful and friendly staff. I was impressed. Thanks
1 september 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Joan, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Really helpful and explained everything…
Really helpful and explained everything clearly very happy with the customer care
28 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel was very helpful
27 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Pietro, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Helen was good we have got 3…
Helen was good we have got 3 appliances with you now you are going to do the money monthly from our bank
26 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Deborah, it's great to know your mention of helen was good we have got 3 made a difference. We appreciate you saying that.
The BIG Warranties Team
DON'T TRUST THIS COMPANY OR GO ASSIST…
DON'T TRUST THIS COMPANY OR GO ASSIST I'VE ASKED TO CANCEL MY AGREEMENT SEVERAL TIMES WITHIN 14 DAYS AND NOW THEY'VE TAKEN EXTRA MONEY WITHOUT ME EVEN KNOWING. VERY DODGY.
MORE LIKE BIG CON THAN BIG WARRANTIES.
1 augustus 2026
Review zonder uitnodiging
Its a pleasure to speak to Harry
Its a pleasure to speak to Harry, he is always polite and very helpful, if I'm not able to speak when he calls he will call me back at a better time that suits me, all in all he is an asset to your company.
26 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel explained the process very…
Gabriel explained the process very clearly
24 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks James, it's great to know your mention of gabriel explained the process very made a difference. We appreciate you saying that.
The BIG Warranties Team
Knowledgable
Knowledgable, concise and able to understand her.,
24 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Maureen, it's great to know your mention of knowledgable made a difference. We appreciate you saying that.
The BIG Warranties Team
Gabriel was very kind,helpful and clear…
Gabriel was very kind,helpful and clear in what he said
21 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Antwoord van BIG Warranties Ltd
Thanks Jane, it's great to know your mention of clear and very efficient made a difference. We appreciate you saying that.
The BIG Warranties Team
Nice person very professional
Nice person very professional
20 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks Susan, it's great to know your mention of nice person very professional made a difference. We appreciate you saying that.
The BIG Warranties Team
Everything very pleasant
Everything very pleasant, thorough, patient and carefully explained. No unwanted pressure just clarity on other offers.
19 augustus 2026
Review zonder uitnodiging
Antwoord van BIG Warranties Ltd
Thanks James, it's great to know your mention of everything very pleasant made a difference. We appreciate you saying that.
The BIG Warranties Team
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