We were not happy with our initial interactions with Eramai. However Eramai have been genuinely apologetic with how our bookings were handled. We absolutely appreciate the call from, I think it was G... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had the best experience visiting Éramai here at Melbourne. I had Red light LED treatment. I had problem skin with big pores on my nose mainly. They have used best peel product ever made. One use and... Toon meer
Bedrijf heeft geantwoord
The LED treatment at Eramai was incredible. I had Shai for my treatment and he was incredibly knowledgeable and thorough. He asked me about my current skin care routine and after the skin analysis gav... Toon meer
Bedrijf heeft geantwoord
I visited Eramai today after a morning at the tennis and it was su ch a great experience, racially after a morning in the Melbourne sun! I saw the gorgeous Sandra who was very knowledgeable and perfec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Eramai is a skin care business in Australia.
Contactgegevens
Australië
- eramai.com.au
4,7
Uitstekend
215 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not your typical facial / absolutely amazing
I absolutely loved my LED non-surgical facelift at Eramai in Crown Melbourne. It’s not at all your typical facial experience, but for all the right, most amazing reasons. I left with such a clear understanding of my skin and what it actually needs, walked away with two different serums, and the moisture level in my skin improved virtually overnight. I’ll 100% be back and will be recommending this to everyone!
1 februari 2026
Review zonder uitnodiging
Antwoord van Éramai
So glad you loved the treatment, Teri! It's awesome that you noticed such a big difference in your skin's moisture so quickly.
Helping you actually understand what your skin needs is what we're all about, so I'm happy the serums are working their magic. Thanks for the support and see you next time!
Warmly,
The Éramai Team
Went to ERAMAI yesterday with my friend…
Went to ERAMAI yesterday with my friend and had such a good experience. The LED treatment was super relaxing, everything was explained clearly, and my skin felt fresh and glowy right after. 💗
8 februari 2026
Review zonder uitnodiging
Antwoord van Éramai
It was so good having you and your friend in back in February, Sandra! We’re thrilled you both had such a chill time and that you left with that fresh, glowy skin. 💗
Hope the glow has stayed with you, and we can't wait to see you guys back at the clinic soon 🩶
Warmly,
The Éramai Team
Amazing and relaxing experience
My husband gifted this experience to me and it was honestly unbelievable — I loved every minute of it. The treatment was so relaxing, but also incredibly informative. I learned so much about my skin, which I really appreciated.
I ended up purchasing two products that were specifically suited to my post-pregnancy hyperpigmentation and hormonal acne around my chin, and I’m already seeing results. I genuinely couldn’t recommend this service more — such a beautiful experience from start to finish. Not your typical facial in all the best ways possible!
6 februari 2026
Review zonder uitnodiging
Antwoord van Éramai
What a lovely gift from your husband 🤍 We are really happy you liked the experience and found the skin information useful.
It is great to hear you are already getting results with the products, for your skin condition. That is what we want.
Warmly,
The Éramai Team
This was just an expensive sales pitch
This was sold as a relaxing facial experience. It was essentially an expensive sales pitch. The beauty therapist herself was very friendly, however, you just sit in a chair, while they use some product on you and try to convince you to purchase or sign up to a very expensive “VIP” package. The products were very expensive for what they are, much better options available. After a peel, some serums and a LED wand (all applied while sitting in a chair in a non sound-proof cubicle), that was it! My skin usually feels lovely after a facial, but this didn’t do anything for me.
7 februari 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi,
Thank you for your feedback.
We’re sorry to hear that your experience did not meet your expectations. At Éramai, we are committed to delivering a premium, results driven experience within a refined environment at Crown Melbourne.
Your feedback is important to us and helps us continue refining our client experience.
Our treatments are designed to be efficient and effective, and while our team may introduce products or enhancements based on individual needs, there is absolutely no obligation to purchase anything. The products we use and recommend are part of our clinic protocols and are developed to support visible, results-driven outcomes, including doctor-founded formulations exclusive to Éramai.
Each visit is delivered in line with the original booking selection, with additional options available for those who wish to enhance their experience , including the bed treatment, which can always be selected when booking.
As your review is anonymous( have no data on our system, )
we are unable to review your visit in detail. We would welcome the opportunity to hear from you via email at info@eramai.com.au with your details, so our team can assist you personally and ensure your experience meets our standards.
We are always here to support our clients and continuously elevate the experience we provide.
Kind regards,
Éramai Team
Cream sales pitch….
Nice. Girl, friendly and lots of information, but in the end it was just a product selling experience. The treatment was very unprofessional, as one sits in a chair whilst they reach across and put a dab of cream then a wand they say is special. High grade laser . Would go to a proper beautician if wanted a professional treatment.
21 januari 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi Sally,
Thank you for your feedback.
We’re pleased to hear that you felt welcomed and well informed during your visit, as this is a standard we take seriously at Éramai.
At Éramai, we are positioned as a destination for skin longevity at Crown Melbourne, delivering results-driven treatments within a refined, premium environment.
Our clinic is built around advanced LED technology and carefully developed protocols designed to support long term skin health.
We offer a wide range of treatments, including over 15 different options, with each experience tailored based on the booking selected. Clients are always able to choose the treatment that best suits their preferences and goals.
Any additional enhancements or product recommendations introduced during the visit are entirely optional, with no obligation to purchase, and are designed to support the overall treatment experience.
We were unfortunately unable to identify your details in our system under the name provided, and it may have been booked under a different name. We would genuinely appreciate the opportunity to look into this further please feel free to contact us at info@eramai.com.au, and our team will be happy to assist you.
Éramai Team
Don't usually leave reviews but...
Don't usually leave reviews but I had the LED non-surgical facelift treatment at Eramai on January 18th and had an excellent experience. The staff provided attentive care throughout, genuinely listened to my concerns about my face, and offered thoughtful suggestions for improvement. The treatment itself was done expertly, and the facility was immaculately clean with a luxurious atmosphere. Highly recommend!
18 januari 2026
Review zonder uitnodiging
Antwoord van Éramai
It’s always a highlight when you’re in the clinic, Frank!
we really appreciate you taking the time to write this 🤍🤍
Even though that session was back in January, you’ve honestly become like family to us here. We love catching up and making sure you’re getting the best out of your treatments.
See you for your next one in april 🤍
Warmly,
The Éramai Team
Loved my LED facelift at Eramai!
I visited Eramai today after a morning at the tennis and it was su ch a great experience, racially after a morning in the Melbourne sun! I saw the gorgeous Sandra who was very knowledgeable and perfectly identified my skin concerns and needs. I purchased a mask and a serum and my face was absolutely glowing after their signature LED facelift. I loved it! I will definitely be back. Highly recommend.
19 januari 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi Julia ❤️
Thank you for your kind words! ❤️ We’re honestly happy you enjoyed your time with us. It’s wonderful to hear that Sandra could help get those skin concerns sorted... there’s nothing we love more than seeing our clients walk out with that post-LED glow🥰🥰🥰
We’re already looking forward to seeing you back in the clinic soon.
Warmly,
The Eramai Team
Employees stare at u
Employees stare at u, act rude and treat others of different ethnicities more poorly than their own. Standing around doing jack all day, like they’re just crying for their wages. And honestly overpriced. Better off opening another useless barber 😂
18 januari 2026
Review zonder uitnodiging
Antwoord van Éramai
Hi ,
As your review is anonymous, we are unable to review your visit in detail. We would welcome the opportunity to hear from you via email at info@eramai.com.au with your details, so our team can assist you personally and ensure your experience meets our standards.
We are always here to support our clients and continuously elevate the experience we provide.
The Éramai Team
Best beauty care
I came across Eramai by coincidence this morning and made my first appointment on a whimm. The minute I walked in I was blown away with the service of the girls.
My professional skin analysist Corrine . Walked me through every step of my skin as it was and the product that was available to rejuvenate my aging skin . It was effortless and personal . I never felt out of place or odd being there .I would recommend to anyone looking to rejuvenate or a new skin routine . Corrine is your person.
14 januari 2026
Review zonder uitnodiging
Antwoord van Éramai
What a lucky find! We are so happy you decided to pop in on a whim back in January.
It’s wonderful to hear that Corinne made you feel so at home and took the time to really personalize your routine.🤍 We are thrilled you've started this skin journey with us . . . thank you so much for your incredible support and for trusting Corinne with your care 🤍
We can’t wait to see you back at the clinic soon to see how your new routine is going.
Warmly,
The Éramai Team
I went to see Louise for my second…
I went to see Louise for my second appointment as always the service was absolutely amazing and my skin feel refreshed :-)
Thank you guys for always giving me a warm welcome ❤️
11 januari 2026
Review zonder uitnodiging
Antwoord van Éramai
It’s always a treat seeing you, and we’re happy to hear Louise took such good care of you.
There’s nothing better than that refreshed, post-treatment feeling. Thanks for the love 🤍 we’ll be ready with another warm welcome when you’re back for round three! ❤️
Warmly,
The Éramai Team
ÉRAMAI team the best
ÉRAMAI team the best! I had a really good experience from start to finish. The team was kind, professional, and very clear about everything. The treatment felt luxurious and comfortable, and I felt well looked after the whole time. Highly recommended
5 januari 2026
Review zonder uitnodiging
Antwoord van Éramai
Thanks so much for the kind words, Eliran 🤍
We’re glad you had a great experience with us from start to finish! !
We are already looking forward to seeing you back here in a week for your LED bed session 🥰
See you soon,
The ÉRAMAI Team
Antwoord van Éramai
Thanks for the kind words! We're so happy you felt safe and welcome with us... ! ❤️
Warmly,
The Éramai Team
I saw an ad on Facebook and booked a…
I saw an ad on Facebook and booked a LED treatment for my girlfriend for Christmas. She came home so happy and feeling refreshed. She said that the clinicians were very helpful and removed her blackheads which she was so happy about. Definitely recommended
22 december 2025
Review zonder uitnodiging
Antwoord van Éramai
Thanks for the recommendation and for trusting us with her gift 💘💘
Best,
The ÉRAMAI Team
Thank you for the lovely service I had…
Thank you for the lovely service I had really beautiful time 💚 thanks for make me feel appreciated
10 december 2025
Review zonder uitnodiging
Antwoord van Éramai
Thanks so much for the lovely feedback Kim! 💚
Best,
The ÉRAMAI Team
The team at Eramai are so professional…
The team at Eramai are so professional and friendly. I’ve had a few LED sessions now, and I’m seeing real results, smoother texture, less redness, and my skin just looks alive. The place feels luxurious but still relaxed, which I love.
9 december 2025
Review zonder uitnodiging
Antwoord van Éramai
We’re glad you’re loving the balance of luxury and a relaxed vibe here too 💘💘
Thanks for being a regular, see you at your next one 🤗
Best,
The ÉRAMAI Team
If you truly want to understand your…
If you truly want to understand your skin and what works best for it, Eramai at Crown is the perfect place. The staff are incredibly professional, and the entire experience feels both luxurious and personalized. It’s relaxing from beginning to end, and I’ve already booked my next treatment for December at their new Crown location!
6 december 2025
Review zonder uitnodiging
Antwoord van Éramai
It’s great to hear from you, Sebastian! Thanks so much for that awesome feedback back in December 🤍 we're glad you’ve been enjoying our new space :)
It’s been a pleasure having you back for those LED bed sessions since then. We love seeing you making the most of the it !!
See you next week
Warmly,
The Éramai Team
Had an LED facial at Eramai last…
Had an LED facial at Eramai last weekend and my skin has never looked this good. I went in feeling tired and dull and came out literally glowing. The therapist was amazing and talked me through every step. I’ve already booked my next appointment, can’t recommend enough.
17 december 2025
Review zonder uitnodiging
Antwoord van Éramai
We love hearing this, Allambee! It’s awesome that you’re still feeling that glow from your visit back in December.
We're so glad the treatment was exactly what you needed to refresh, and it’s great that our team looked after you so well. Looking forward to seeing you at your next appointment 🤍
Warmly,
The Éramai Team
Full body light therapy
Had the Full body light therapy - amazing experience. Friendly and knowledgeable staff. Definitely recommend
20 december 2025
Review zonder uitnodiging
Antwoord van Éramai
Thank you for the lovely words 🥰🤍
Looking forward to catching you next time you're in!
Best,
The ÉRAMAI Team
Best experience I’ve ever had in my…
Best experience I’ve ever had in my life!
The service was absolutely incredible , the staff were so lovely and welcoming, and the Crown 👑 experience says it all.
Highly recommend Éramai!
The products not only feel amazing
14 oktober 2025
Review zonder uitnodiging
Antwoord van Éramai
Thanks for the kind words David 🤗🤗🤗
We’re really proud of the team here and glad you loved the products 🥰💐
Best,
The ÉRAMAI Team
My first time was an Exceptional…
My first time was an Exceptional Experience the first moment l stepped in and met Corinne and Paige with a beautiful warm welcome and Corinne patiently explained everything with Great detail,
I will definitely be returning and be a lifetime customer.
16 december 2025
Review zonder uitnodiging
Antwoord van Éramai
Thanks for the amazing review, Lucy! We’re so proud of our service and the care we put into every session 🤗🤗🤗🌹🌹🌹
Best,
The ÉRAMAI Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.