I wore a dress today (7/19/26) to church and received many compliments. Kelly OBI NY years ago had amazing style and service. I would have continued supporting the designer if it were still available... Toon meer
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Lees wat reviewers zeggen
I have been trying to return a jacket for over a month. Get return emails about how busy they are and they’ll get back to me. This feels like they are going to file bankruptcy or go out of business. E... Toon meer
Not sure what happened with this company. Initially they were so attentive amazing service, they must’ve changed ownership and management. My husband purchased a 100 gift card for me, I tried to use i... Toon meer
I was attracted to the site, after a very influential CEO Makeup artist I'm familiar with who purchases from Kelly Obi. I purchased my item November 11th, as a Christmas gift & never received it! No a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We`re a US-based, black-owned, Fast Fashion brand all about hooking you up with unique, one-of-a-kind fashion pieces that`ll turn heads wherever you go. We`re an emerging brand in the women’s accessories and lifestyles space. With the call to ‘Be Extra’—Kelly Obi is all about letting your inner light shine through high quality and unique accessories that are sure to turn heads. As a fashion brand, we see individuality and uniqueness every day and champion this through the energy of our products. We bring to life any outfit, and is ready to elevate your style in more ways than one.
Contactgegevens
78 John Miller Way #1034, 07032, Kearny , Verenigde Staten
- 3476748918
- care@kellyobi.com
- kellyobi.com
1,7
Zeer slecht
169 reviews
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I ordered from this company in January…
I ordered from this company in January knowing it was Pre-Order with an expected ship date of February 29, 2024. Well, well, well what do you know - today is the 29th and I got a notification of an expected refund. Good thing I used Shop Pay/Affirm - because scam businesses know not to play with them. I’m glad I’m getting a refund but I’m also sad - I wanted my things that I originally ordered.
-Sad but coulda been mad
29 februari 2024
Review zonder uitnodiging
Antwoord van KELLY OBI NY
Hey Sophie. Oh boy, we know this reply is way overdue—sorry about that! We only just got control of this TrustPilot account a couple of days ago. It wasn't created by us, just so you know.
You're absolutely right; we did run into a production issue with our partner manufacturers in February, which caused us to refund some of the affected orders. Trust us, it was just as deeply frustrating for us as it was for you. We issued the refund immediately because we owe it to you to make things right.
It really bums us out (that's actually an understatement) to see the word "scam" being thrown around like it's what Kelly Obi is about. ShopPay and Affirm have very strict requirements before allowing a business to open an account with them, and the same goes for Shopify, which runs our e-commerce site. These companies do thorough background checks. The payment method options we offer to all of our customers alone would let you know that we are a legitimate US-based business.
We aren't sure if this reply would still matter to you, but from all of us Kelly Obi women working behind the scenes, please accept our deepest apologies for the item you ordered that didn't make it to you. We know how disappointing that is, especially when you were looking forward to it. We sincerely hope that if you ever find yourself giving us a second chance, we'll continue to do our best to provide you with the best experience possible.
Thanks for your understanding, and take care!🫶🏽🧡
Shady, Unreliable, Unresponsive. SAVE YOUR MONEY AND TIME!
Upon doing more research after an unpleasant shopping experience where an order was placed and never fulfilled.....Consumers should know this company was previously was called Souk + Sepia. They are now rebranded as Kelly Obi. Really shameful and shady 'business' practices where they resell items.....they collect your money and call it a preorder but have NO intention of fulfilling your orders in a timely manner, sending tracking updates etc. I had to follow up with them multiple times over the course of a month or two and never received the items.
Giving minority businesses and owners a terrible name. Stop feeding into the stereotypes. SHAME SHAME SHAME.
** 8/2/24-Updating my review as the company has finally replied. I want to be CLEAR I experienced this while ordering with Kelly Obi. This is not you being 'unfairly' associated with another company. I mentioned them because I believe the consumer has a right to know that there was a connection to the other business (which seems to have the same reputation and extensive amount of negative reviews) It seems there was an attempt to rebrand to hide the reports against you.
I stand by what my review says- the experience I had which was lackluster and unprofessional on Kelly Obi's part. It is of no surprise to me that you are just getting a hold of this account. You seem to lack urgency, professionalism, and clearly accountability as well. ***
12 februari 2024
Review zonder uitnodiging
Antwoord van KELLY OBI NY
Hey Ciara! Thanks for sharing your thoughts with us! We totally get why you’re concerned, and we appreciate the chance to clear things up.
First off, Kelly Obi NY is not the same company as Souk & Sepia. Some of our team members have worked with them before, which might explain the slight resemblance in our style with them, but we’re a completely different brand. It really bums us out to see that a not-so-nice experience from another brand is getting passed onto us.
Regarding your mention of shady business practices and preorders, we take our operations seriously. Just this year we've fulfilled close to 30k orders(and counting) in the US and around the world, usually delivered by USPS in around 15 days. We make sure to fulfill all our orders in a timely manner and send tracking updates so our customers are always in the loop.
We’re all about transparency and building trust, so it hurts to hear that you think we’re unreliable and unresponsive. We strive to respond to all our customers us humanly fast as possible and provide the best service possible. We only just got control of this TrustPilot account, which is why we're months overdue in replying to you—sorry about that!
For extra peace of mind, you can check out our verified customer reviews on our website: Kelly Obi Reviews. We’re proud of the positive feedback we've earned and hope it shows our commitment to our customers.
If you have specific concerns or need assistance and would like to open a ticket case, our Customer Appreciation team is always here to help at care@kellyobi.com. We’re dedicated to turning your experience around and showing you the true Kelly Obi difference. 🧡🙌🏽
**UPDATED RESPONSE: 8/2/2024**
Thank you so much for sticking to your sequins—I mean, guns—and sharing your honest feedback, Ciara. 🧡 We understand the confusion regarding your mention of Souk having some connection with us. We want to address your concern directly because we don't want anyone to think we're a continuation of Souk. Kelly Obi NY is not a reiteration of any past brands. The connection you mentioned points solely to the talented individuals from Souk who joined our team after their previous employer closed down. We were delighted to bring their expertise into our fold, enhancing our brand without being tied to their past affiliations. Each of them is contributing their unique and special qualities to our success.
Now, while we generally prefer to focus on the bigger picture, sometimes the details are crucial—as they say, 'the devil is in the details.' We want to prevent any misinformation from spreading. So, to revisit the specifics of your order from January 30 with OID 17142, we informed you a week after your purchase about a production delay. We offered you the choice to wait or to opt for a refund, which you selected, and we processed promptly. We're forging our own path in the fashion world, promising free shipping and a delivery timeline of 3-4 weeks as stated on our website. We understand that perfection is a journey, and while we might not always get everything right, our commitment to improvement and customer satisfaction remains unwavering.
Thank you for your vigilant consumer rights advocacy. Saying that a few critical reviews on Trustpilot constitute an "extensive amount" is a bit like saying a raindrop is a storm! The vast majority of our customers (thousands of them at that) are quietly reveling in their purchases. While we're glad to have the spotlight, let’s make sure it’s illuminating the whole stage, not just one corner. We value transparency and honesty, which is why we’re addressing your concerns head-on, with no rebranding curtains to hide behind.
We deeply regret any inconvenience you've experienced. Your insights have given us much to reflect on, and we are sincerely sorry for dropping the ball on this occasion. Massive thanks for your engagement with our brand. Your input is helping us fine-tune our direction, Ciara! 🧡💋
a.k.a. Souk and Sepia!
This company is formerly known as Souk and Sepia who has had multiple reports of consumers not receiving their orders or refunds after months of waiting. Do your research and buyer beware!
14 november 2023
Review zonder uitnodiging
Antwoord van KELLY OBI NY
Thanks for dropping your concerns. Just to clear things up, Kelly Obi NY has no ties to Souk & Sepia. Some of our team members have worked with them before, so maybe that explains the similar style in our collection. It really bums us out to see these mix-ups floating around.
Kelly Obi has been rocking it for a couple of years now, handling tens of thousands orders within the US and around the world, usually delivered by USPS in about 15 days. For some peace of mind, you can check out our legit customer reviews right here: https://kellyobi.com/pages/reviews-1
We know this reply is super late—sorry about that! We only just claimed this TrustPilot account. If you’ve got any specific concerns or need help, shoot us a message at care@kellyobi.com. We’re here to make sure you have a great experience with us. 🧡🙏🏽
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