Visited OKA in Knutsford today to find the final few items for our living room makeover. We have made several visits to the store in the last few months and found many beautiful items and we were not... Toon meer
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It’s always a pleasure to visit our local Oka store in Tunbridge Wells. The displays are amazing and the sales assistants are so help and knowledgeable of all the products. Simona is absolutely fant... Toon meer
Bedrijf heeft geantwoord
We visited the Oka Bath Store yesterday and were helped by Linda, who was just superb. The side table we wish to purchase is no longer available to order and Linda took the time and trouble not only... Toon meer
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On visiting the Guildford store to buy new cushions, I was initially approached and helped by Emma, who referred me to Diana. Both members of staff were incredibly good and helpful, especially Diana,... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
What is OKA all about? Simply put, it’s a love affair with living well. Since the very beginning, we’ve been on a mission to create things that make time spent with friends and family more memorable. We believe that’s the secret to living beautifully: enjoying it. OKA started small, with three women bringing unique designs from the Far East to shoppers in the West. Lady Annabel Astor, a serial entrepreneur on a mission to find special items to decorate her holiday home with, invited two friends along: her sister-in-law Sue Jones, whose decorating pedigree included stints at Jasper Conran and Colefax and Fowler, and Lucinda Waterhouse, a skilled horticulturist whose company made exquisite faux flowers. Together they set out to create a catalogue of charming home upgrades. From the start, the OKA team has called on talented artisans from all over the world to bring its ideas to life. Our furniture and homewares prioritise beauty, comfort and style, but we choose items for their integrity, not because they fit a prescribed look. The magic of OKA is the mix: hand-picked global treasures, rich textures and patterns, and timeless furniture profiles. It’s ever-changing but unwaveringly British; elegant and easy-going; sophisticated but never stiff. And our name? OKA is a phonetic take on ochre, a colour that nods to the East, yet feels innately British. A blend of cultures and aesthetics working in perfect harmony, which is at the heart of everything we do. Building on over two decades of collections, 13 experiential stores in the UK, a website, and an ideas-packed magazine, we’ve become a destination for lovers of home, season after season. And the more we continue to follow our passion for design, the more we inspire others to find theirs.
Contactgegevens
166 Purchas Road, OX11 7BF, Didcot, Verenigd Koninkrijk
- +44 1235 433930
- customerservice@oka.com
- oka.com
4,5
Uitstekend
5K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Outstanding service as always!
3 april 2026
Antwoord van OKA
Dear JP
We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Antwoord van OKA
Dear Happy Customer
Thank you for letting us know about your experience and we are so pleased that your are happy with your mugs; and we agree that they are very beautiful and vibrant.
We truly appreciate your feedback.
Kind regards
OKA
Excellent customer service
Excellent customer service in the Bath branch. Alex is an asset to the company. Polite, knowledgeable and efficient. He put aside some mugs that were in the sale for me so I could collect quickly in my visit to Bath. Thank you
3 april 2026
Antwoord van OKA
Deaar Selina
We appreciate you taking the time to leave your review.
We're so glad to hear that you enjoyed your shopping experience at our Bath store and received such helpful and welcoming service from Alex.
We are happy that you were able to take advantage of our sale and hope that you love your mugs.
Kind regards
OKA
5 stars!
Great service for ordering and delivery, excellent communication with delivery drivers who were friendly and helpful. Product is high quality and built to last.
3 april 2026
Antwoord van OKA
Dear DG
We appreciate your positive feedback regarding our ordering and delivery service, and are happy to hear that you found our delivery drivers friendly and helpful.
We're pleased that you are happy with your purchase and thank you for sharing your experience.
Kind regards
OKA
Horrible customer service
Returns are a nightmare. They charge a flat fee of £10 for a return and dont allow you to post the items yourself. They deduct it from your refund even if the item is small. Dont reply to emails or say they will reach out and then don't or finally reply and drag the repsonses out so you dont get answers in time. 14 day returns window with delayed replies or unanswered questions from them then means you run out of time to send the item back and then dont get a refund. Do better guys and dont extort customers.
16 april 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Elizabeth
We are very sorry to read of your experience and sincerely apologise for the issues you have encountered. We’d like to clarify that we only charge for the collection of returned items; the original delivery charge is refunded in full once an order is returned.
We have sent you a link through Trustpilot — if you could kindly respond with your order number, we will ensure a senior Customer Service agent personally reviews this case for you and provides an update as soon as possible.
Kind regards,
OKA
Superb service at OKA Store in Bath
We visited the Oka Bath Store yesterday and were helped by Linda, who was just superb. The side table we wish to purchase is no longer available to order and Linda took the time and trouble not only to establish which other Oka stores could possibly have it in stock but wrote down their addresses and telephone njumbers for us. Thank you Linda for all your help, you are a real asset to the company!
15 april 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Margaret
We appreciate you taking the time to share your kind words. We're happy to hear that you had such a positive experience in our Bath store. It's wonderful to know that Linda went the extra mile to assist with locating you a side table, the team will be thrilled with your feedback.
Please do visit us again soon!
Warm regards
OKA
Wonderful experience
The team in this store are wonderful- I was helped by Tee and Lucy who were very knowledgeable and helpful. They clearly have a genuine passion for home interiors and their advice was greatly appreciated! The shop itself is well presented and carries a large variety of both outlet and full price items.
16 april 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Sara
We appreciate your kind words about our Bicester store. It's great to hear you found our team members knowledgeable and helpful, and that their passion for interiors shone through, and we're glad you enjoyed the variety of items we offer.
Your feedback means a lot to us and we hope that you will visit us again soon.
Warm regards
OKA
As always fab quality
As always, fabulous quality products and extremely well packaged for delivery
2 april 2026
Antwoord van OKA
Dear Amanda
Thank you for your lovely feedback. We’re so pleased to hear everything went smoothly with your order, and that you’re happy with the service and your purchase.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Antwoord van OKA
Dear Jayne
Thank you for your kind feedback. We are delighted to hear that you enjoyed your visit to our Redbrick store and received such helpful service.
We hope that you will visit us again soon.
Kind regards
OKA
Great experience from start to finish…
Great experience from start to finish also got a call from the shop (knutsford) to check if my delivery had arrived so yes a great experience
2 april 2026
Antwoord van OKA
Dear Cheryl
We're so happy to hear you had a great experience with our Knutsford team, and are pleased to hear that everything went smoothly with your delivery.
We hope that you are happy with your purchase and thank you for sharing your feedback.
Kind regards
OKA
Fantastic quality and efficient…
Fantastic quality and efficient delivery. A returning customer and love the compliments that my Oka products get
1 april 2026
Antwoord van OKA
Dear ON
Thank you for taking the time to leave such a lovely review. It's always such a pleasure to hear from our returning customers and we are so pleased that you are happy with both the quality and the delivery service.
We truly appreciate your continued support and hope that you will visit us again soon.
Kind regards
OKA
Unreliable slow service.My bookcase was not delivered on the…
My bookcase was not delivered on the booked day, it arrived a week later. I had to make several calls to find out what was happening. It has arrived with some damage, after phoning, sending email and photos 4 days ago, I have not had a response.
2 april 2026
Antwoord van OKA
Dear Millie
Thank you for sharing your review. We are sorry to hear that your delivery was delayed and that there is some damage to your bookcase.
We can see that a member of our customer service team has responded to you today and will work towards resolving this for you as quickly as possible.
Please do accept our apologies for the inconvenience you have been caused.
Kind regards
OKA
Nice items but very dear
Lovely outdoor cushion but very expensive really even with discount
31 maart 2026
Antwoord van OKA
Dear Erika
Thank you for taking the time to share your feedback. We are pleased everything went smoothly with your order and you are happy with your purchases.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Two items were ordered one day apart
Two items were ordered one day apart, the second order arrived promptly. We were advised fairly quickly that the first item would be delayed and we were given the opportunity to cancel or wait. We choose to wait and have felt fully informed as time progresses.
This so far has been a very positive experience.
1 april 2026
Antwoord van OKA
Dear Happy Customer Experience
We appreciate you taking the time to share your experience. We're sorry to hear that there is a delay on one of your orders, but are glad to hear that you have been kept fully informed of the progress.
Thank you for your feedback.
Kind regards
OKA
Customer service at Oka Tunbridge wells
It’s always a pleasure to visit our local Oka store in Tunbridge Wells. The displays are amazing and the sales assistants are so help and knowledgeable of all the products. Simona is absolutely fantastic her knowledge of interior design is incredible. Feel very safe in her hands. Always a pleasure to speak to her and get her professional advice on creating the perfect space. Whether that’s a smug room or choosing pieces for a chateau. Amazing
6 april 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Wendy
Thank you for your wonderful review.
We’re delighted to hear that your visits to our Tunbridge Wells store continue to be such a positive and personal experience. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for, and we will be sure to share your kind words with Simona.
Thank you for choosing OKA and we look forward to welcoming you back soon.
Warm regards
OKA
This place was a 10/10
I recently had the pleasure of visiting Bicester’s oka branch and I must say, it was an exceptional experience from start to finish. The store provides an impressive variety of furniture styles, ranging from modern minimalist to classic vintage, ensuring there's something for every taste and home decor vision.
What truly set oka apart was the outstanding staff. Each team member was incredibly friendly, approachable, and eager to assist. They were knowledgeable about the products and offered helpful suggestions and insights without being pushy. Their genuine passion for helping customers create beautiful and comfortable living spaces was evident and greatly appreciated.
I highly recommend Bicester’s oka branch to anyone looking to enhance their home. With its diverse selection, quality products, and exceptional customer service, it's a standout destination for all your decorative needs.
15 april 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Mi
Thank you for sharing such a lovely review.
We are delighted to hear that your recent visit to our Bicester outlet was such a positive experience, and that our team made your visit so enjoyable. We are committed to providing exceptional customer service, and it's wonderful to know that we exceeded your expectations.
We truly appreciate your feedback and recommendation and hope that you will visit us again soon.
Best wishes
OKA
Ease of ordering and fairly swift…
Ease of ordering and fairly swift delivery. It was disappointing to see the Gustavian Sofa Side Tables in Washed Grey reduced by a further 10% literally a few days after I had received them.
I ordered another table with the extra discount but this time in Silver Birch. The quality for both is okay - a bit expensive for what they are. The style is lovely though. Both colours are darker in reality. Out of the two colours, I found Washed Grey preferable although both colours are very changeable depending on the light. The Silver Birch colour unexpectedly looked a rather drab cold dark grey but in a different light it changed more to what I was expecting - a warm taupe/brown. They are a useful size both next to the sofa and as a bedside table.
31 maart 2026
Antwoord van OKA
Dear Mrs Keenan
Thank you for taking the time to share your review. We appreciate your detailed feedback on the Gustavian Sofa Side Tables and their appearance in different lighting.
We're sorry for your disappointment regarding the additional 10% reduction, our discounts are not always planned far in advance and we appreciate how frustrating it must have been to receive an offer shortly after your purchase.
We are pleased that you are happy with the versatility of the side tables and thank you again for your feedback.
Kind regards
OKA
Antwoord van OKA
Dear Shona
Thank you for sharing your review. We’re pleased everything went smoothly with your order and thrilled to hear that you are happy with your new stool.
We appreciate your feedback and hope to welcome you back again soon.
Kind regards
OKA
The entire Sunningdale store should be…
The entire Sunningdale store should be commended on their customer service. Every single member of the team knew their products and were proactive in offering guidance, advice and recommendations. A wonderfully welcoming environment in which to shop - thank you for making my renovations so easy.
2 maart 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear about your experience in our Sunninghill store, and we’ll be sure to share your kind words with the entire team.
It’s lovely to know you felt so well supported during your renovations, and we hope to welcome you back again soon.
Kind regards,
OKA
Standard Lamp
I recently purchased a standard lamp plus shade from OKA in Knutsford, East Cheshire. Their assistant Louise was incredibly helpful and kind. Being disabled she brought my purchases to my car. I can’t recommend them highly enough.
1 april 2026
Antwoord van OKA
Dear Didee,
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your lovely words on to Louise and the team.
It’s wonderful to know you felt so well supported during your visit, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon.
Kind regards,
OKA
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