Such a wonderful experience shopping at Oka in Fenwicks Kingston recently. I was left to browse freely but Narinda and Lucy were readily on hand to answer my many questions prior to purchasing. Such a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
we bought from Oka in fenwick’s Newcastle ,which is always a very pleasant treat.we bought a couple of beautiful cushion covers just wish I had bought more and the most beautiful Nebsworth mirror.The... Toon meer
Bedrijf heeft geantwoord
Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with m... Toon meer
Bedrijf heeft geantwoord
Called in to my favourite OKA Harrogate store to order their icon Sheki Olive Armchair, id been pondering for a while, along with the large Sycamore Rug and matching Pouffe as just gone into sale (b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is OKA all about? Simply put, it’s a love affair with living well. Since the very beginning, we’ve been on a mission to create things that make time spent with friends and family more memorable. We believe that’s the secret to living beautifully: enjoying it. OKA started small, with three women bringing unique designs from the Far East to shoppers in the West. Lady Annabel Astor, a serial entrepreneur on a mission to find special items to decorate her holiday home with, invited two friends along: her sister-in-law Sue Jones, whose decorating pedigree included stints at Jasper Conran and Colefax and Fowler, and Lucinda Waterhouse, a skilled horticulturist whose company made exquisite faux flowers. Together they set out to create a catalogue of charming home upgrades. From the start, the OKA team has called on talented artisans from all over the world to bring its ideas to life. Our furniture and homewares prioritise beauty, comfort and style, but we choose items for their integrity, not because they fit a prescribed look. The magic of OKA is the mix: hand-picked global treasures, rich textures and patterns, and timeless furniture profiles. It’s ever-changing but unwaveringly British; elegant and easy-going; sophisticated but never stiff. And our name? OKA is a phonetic take on ochre, a colour that nods to the East, yet feels innately British. A blend of cultures and aesthetics working in perfect harmony, which is at the heart of everything we do. Building on over two decades of collections, 13 experiential stores in the UK, a website, and an ideas-packed magazine, we’ve become a destination for lovers of home, season after season. And the more we continue to follow our passion for design, the more we inspire others to find theirs.
Contactgegevens
Verenigd Koninkrijk
- +44 1235 433930
- customerservice@oka.com
- oka.com
4,5
Uitstekend
7K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Customer Service Response to Problem
The initial order arrived damaged - due to very poor packaging and protection.
However, OKA were excellent in their response to the problem - noting the need to ensure better standards on delivery services.
Their response led to us trying the service again.
1 oktober 2026
Antwoord van OKA
Dear Robert
Thank you for sharing your feedback with us. We regret that your initial item arrived in poor condition due to inadequate protective wrapping. We are glad our customer service team was able to resolve the issue promptly and restore your confidence. We appreciate your patience and look forward to providing you with a much better experience next time.
Kind regards
OKA
Excellent lm a very happy customer
Excellent products everything lve had from OKA has been top quality. Delivery and packaging also has been very good
1 oktober 2026
Antwoord van OKA
Dear Mrs Jennings,
We’re delighted to hear that you’ve been so happy with your OKA pieces.
It’s lovely to know the quality, packaging and delivery have all lived up to expectations. Thank you for your continued support.
Kind regards,
OKA
No one in the outlet store informed us…
No one in the outlet store informed us if the no return policy, and now we have a rug that's too large and nowhere to put it. Very, very, bad. It isn't fit for purpose so you ought to have accepted the return and reimbursed us.
1 oktober 2026
Antwoord van OKA
Dear Meg
We are sorry to read that you are disappointed after your recent visits to our Bicester location.
We can advise that as Bicester is an outlet store, purchases are not covered by our normal returns process as they are sold as seen and non-refundable. This is mentioned on our returns page on our website, as well as on the copy of your receipt. There is also signage up in-store.
Thank you for taking the time to share your feedback and we are sorry for the disappointment you have been caused.
Kind regards
OKA
Antwoord van OKA
Dear Joanne,
We’re pleased to hear that you received polite and professional service during your visit to our Broadway store.
Thank you for your kind feedback.
Kind regards,
OKA
Excellent
Excellent, helpful and friendly service from Suzanne.
2 oktober 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Linda,
We’re delighted to hear that Suzanne looked after you so well in our Tunbridge Wells store.
We’ll be sure to pass your lovely feedback on to her and the team.
Kind regards,
OKA
Antwoord van OKA
Dear Gill,
We’re so pleased to hear that you enjoyed your visit to our Sunninghill showroom.
Thank you for your kind words about the team and the space — we’ll be sure to pass your feedback on.
Kind regards,
OKA
Friendly and professional help from…
Friendly and professional help from both delightful ladies in the shop. Always a pleasure visiting OKA Broadway.
26 september 2026
Antwoord van OKA
Dear Fiona,
We’re so pleased to hear that you always enjoy visiting our Broadway store.
It’s lovely to know the team looked after you with such friendly and professional service. We’ll be sure to pass your kind feedback on.
Kind regards,
OKA
Staff very friendly and helpful
Staff very friendly and helpful. Found exactly what I was looking for and very pleased with my purchase. A lovely shop and a great experience. I will definitely use again. Thank you
26 september 2026
Antwoord van OKA
Dear Janice,
We’re delighted to hear that you found just what you were looking for and enjoyed your visit to our Harrogate store.
Thank you for your lovely feedback about the team and your experience. We look forward to welcoming you back again soon.
Kind regards,
OKA
Ordered through the shop in Broadway
Ordered through the shop in Broadway, great shop and staff. Arrived in perfect condition in proper packaging. Prompt too!
29 september 2026
Antwoord van OKA
Dear Customer,
We’re so pleased to hear that the Broadway team looked after you well and that your order arrived promptly and safely.
Thank you for your kind feedback — we’ll be sure to pass it on.
Kind regards,
OKA
Antwoord van OKA
Dear Customer,
We’re so pleased to hear that you continue to receive great service from OKA.
Thank you for your kind feedback and continued support.
Kind regards,
OKA
Received another customers returned, faulty item
Faulty item. Arrived damage. Received another customers return
1 oktober 2026
Antwoord van OKA
Dear Sian
Thank you for your feedback. We are sorry to learn that you received a faulty item from our batch of warehouse stock. We can see that you are currently liaising with a member of our customer service team who will assist with a resolution.
Please accept our apologies for the inconvenience caused and thank you for bringing this to our attention.
Kind regards
OKA
Super helpful and friendly service…
Super helpful and friendly service which a much appreciated.
27 september 2026
Antwoord van OKA
Dear Paula,
We’re so pleased to hear that you received such friendly and helpful service from our Guildford team.
Thank you for your kind feedback — we’ll be sure to pass it on.
Kind regards,
OKA
Excellent service and guidance from…
Excellent service and guidance from Ellie at the Bath store.
I love Oka interior design and Ellie was expert in helping us with our major purchase.
30 september 2026
Antwoord van OKA
Dear Customer,
We’re delighted to hear that Ellie provided such helpful guidance during your visit to our Bath store.
It’s wonderful to know her expertise made a difference with your purchase. We’ll be sure to pass your kind feedback on to her and the team.
Kind regards,
OKA
Ordered cushions on line
Ordered cushions on line - great quality - very pleased with purchase
30 september 2026
Antwoord van OKA
Dear Customer,
We’re so pleased to hear that you’re happy with your new cushions.
Thank you for your kind feedback, and we hope they make a lovely addition to your home.
Kind regards,
OKA
Great staff
Bought a large vase and lamp shade from Harrogate store. I use this store regularly as the staff are very helpful and will put different combinations of lamps bases/shades together, flowers in vases to achieve the look you are wanting. Michelle helped me with this purchase and together with being helpful she is very good at putting faux flowers together.
30 september 2026
Antwoord van OKA
Dear Helen,
We’re so pleased to hear that Michelle and the Harrogate team continue to look after you so well.
It’s lovely to know they take the time to help bring different pieces together and create the look you’re after. We’ll be sure to pass your kind feedback on to Michelle and the team.
Kind regards,
OKA
Eloise helped us put together the…
Eloise helped us put together the floral arrangement we purchased earlier. You can tell she genuinely loves what she does. Such a sweet and talented person!
4 oktober 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Khadeeja,
We’re so pleased to hear that Eloise was able to help with your floral arrangement.
It’s lovely to know her passion and talent shone through, and we’ll be sure to pass your kind feedback on to her and the Marlow team.
Kind regards,
OKA
Nice layout in shop friendly staff
30 september 2026
Antwoord van OKA
Dear Glen,
We’re so pleased to hear that you enjoyed your visit to our Bicester store.
Thank you for your kind words about the layout and team — we’ll be sure to pass your feedback on.
Kind regards,
OKA
Impressive designs and service
I always return to the Bicester store as you are warming welcomed by all the staff whilst supported by the beautifully designed layout displaying items creatively. Pure joy!
30 september 2026
Antwoord van OKA
Dear Sharon,
What lovely feedback for our Bicester store.
We’re so pleased to hear that you always feel welcomed by the team and enjoy the way the store is presented. We’ll be sure to pass your kind words on.
Kind regards,
OKA
Lovely things in store, but no stock
Lovely things in store, but no stock and then ridiculous delivery fees for ordering online or into store.
4 oktober 2026
Review zonder uitnodiging
Antwoord van OKA
Dear Christopher
We appreciate you sharing your observations about the store stock levels, and will pass your comments to the relevant teams for review. We are also sorry to hear of your disappointment regarding our delivery charges. We understand your comments and appreciate that the pricing structure may not always feel proportionate, our charges are based on several factors.
Thank you for taking the time to share your feedback.
Kind regards
OKA
Ottie at the Guildford store could not…
Ottie at the Guildford store could not have been more helpful. So kind and patient and took the trouble to go through options for me and arranging a local courier to bring me my coffee table
30 september 2026
Antwoord van OKA
Dear Chrissie,
We’re so pleased to hear that Ottie looked after you so well in our Guildford store.
It’s lovely to know she took the time to help with your options and arrange delivery of your coffee table. We’ll be sure to pass your kind feedback on to her.
Kind regards,
OKA
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