I had tried to request an expired PAC code several times from Plan.com online, emailing them 4 times to issue another but received no answer. I called to speak in person, and was told incorrectly that... Toon meer
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Lees wat reviewers zeggen
The lady on the phone, being English, was understandable and understood me, it makes a change to negotiating with people of an Asian persuasion who cannot understand Scottish dialect, nor me Indian... Toon meer
Emily from plan.com was amazing her customer service support was 10/10 Ito speak to many people on the phone due to anxiety levels ect but she was so easy to speak to not one bit pushy finding me the... Toon meer
It took only a short time to get through to someone who could and did sort out my problem quickly and efficiently and in a friendly manner. Tyrone was helpful and got things resolved. The lack... Toon meer
Bedrijfsgegevens
Info over plan.com
Geschreven door het bedrijf
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contactgegevens
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4,3
Uitstekend
17K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Called today as could not connect to my…
Called today as could not connect to my network. Took a while for the call to be answered but when it was the customer service agent was very good and helped me sort things.
20 april 2026
Damon was very friendly and informative…
Damon was very friendly and informative when I asked him to break things down for me and has given me some good tips
20 april 2026
Review zonder uitnodiging
Helen is very good at what she does and…
Helen is very good at what she does and helped me out with everything I needed
20 april 2026
Review zonder uitnodiging
Mobile phone plan
David had a friendly manner and explained things carefully. I didn’t feel rushed or pressured.
20 april 2026
Review zonder uitnodiging
Excellent customer service!
20 april 2026
Review zonder uitnodiging
Owen was very helpful and polite and…
Owen was very helpful and polite and dealt with my query very quickly and sent me all the information that I requested. Was very knowledgeable too. 100%
20 april 2026
New contract discussion
Very friendly and polite
Helpful to sort out contract quickly
Provided all information
20 april 2026
Review zonder uitnodiging
Alexandra she was very helpful
Alexandra she was very helpful
Thank you so much Dear
GOD BLESS YOU
20 april 2026
Review zonder uitnodiging
Alice was very helpful over the phone :)
20 april 2026
Review zonder uitnodiging
Clear and helpful advice/problem…
Clear and helpful advice/problem solving from Owen.
A longish wait before I got through wasn't ideal but not disastrous.
No access to phone assistance over the weekend was far from ideal.
20 april 2026
I had a great experience speaking with Emily
I had a great experience speaking with Emily when I called about getting a new phone and setting up a contract on my existing plan. She was friendly, professional, and really easy to talk to. Emily took the time to understand what I needed and explained all the options clearly without making anything feel complicated or rushed.
She made the whole process smooth and stress-free, answering all my questions with patience and confidence. It genuinely felt like she cared about finding the best option for me rather than just making a sale.
Thanks to Emily, what could have been a confusing process turned into a really positive experience. I’d definitely recommend speaking with her if you’re looking to upgrade your phone or review your plan.
20 april 2026
Review zonder uitnodiging
Polite efficient and a sense of humour…
Polite efficient and a sense of humour Well done David
20 april 2026
Review zonder uitnodiging
MJ was professional and knowledgeable …
MJ was patient explaining the process I had to follow. I felt he was courteous, knowledgeable and very helpful.
I greatly appreciated his advice
20 april 2026
Review zonder uitnodiging
Owen
Owen, handled my questions very professionally and was very polite and helpful.
20 april 2026
Review zonder uitnodiging
Really nice person who was patient and…
Really nice person who was patient and listened to what I wanted as well.
10 april 2026
Review zonder uitnodiging
Ian was very helpful and understanding
Ian was very helpful and understanding. He helped me switch phone companies to provide a better signal at home. Great communication and reliable.
10 april 2026
Review zonder uitnodiging
Lee was very good and if I had another…
Lee was very good and if I had another problem I would asked for him .was brilliant in his work.
17 april 2026
Very bad at managing high hidden…
Very bad at managing high hidden charges.
2 april 2026
Review zonder uitnodiging
Antwoord van plan.com
Hi Alexander,
We're really sorry to hear you feel this way. We'd love the opportunity to look into this for you and understand exactly what happened.
Could you please get in touch with our support team directly? If you're able to share more details, we'll do our best to investigate and make things right.
Best regards,
Plan.com
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