I’m lucky enough to be relatively near the Farnham store which is such a joy to visit, with a warm welcome every time I walk through the door, to decor and accessory changes in the fabulous room setti... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Just fantastic,the whole team at Neptune are extremely professional,they listened to our requests,and considering the very challenging space we have,achieved the absolutely most perfect result.We are... Toon meer
As always, simple ordering process and fairly fast delivery. The tall tapered candles I purchased specifically for the Ripley Ceramic Dinner Candle Holders, two of them are not particularly stable, he... Toon meer
Bedrijf heeft geantwoord
Just taken delivery of our new Neptune bathroom vanity, and wanted to say how fantastic Ant and Lea were. Both were incredibly polite, friendly and helpful. A lovely experience and a real credit to Ne... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Binnenhuisarchitect
- Kookwinkel
- Meubelaccessoires
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Over Neptune
Geschreven door het bedrijf
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contactgegevens
Frankland Road, Blagrove, SN5 8YG, Swindon, Verenigd Koninkrijk
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4,8
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My parcel was supposed to arrive on…
My parcel was supposed to arrive on Wednesday but it is now Thursday evening and all I have been notified the delivery driver was unable to deliver yesterday and again today. I know that DPD are the delivery couriers and not Neptune but it is Neptune who choose DPD to deliver their products.
24 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Alfi & Josh
Alfi & Josh, very professional in the way they carried out the change over of our three seater sofa. They took care to ensure the change over went smoothly and no damage was cause to my home or the furniture. Both were polite and explain what they were going to do.
22 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Kieran, we are so pleased to hear about your positive experience with the changeover of your three-seater sofa. It's wonderful that our team was professional, polite, and ensured the process went smoothly without any damage. Thank you for sharing your kind feedback.
All my best,
Amy at Neptune Support Office
All neptune goods are amazing will be…
All neptune goods are amazing will be gaving them do are Kitchen soon.
23 september 2026
Antwoord van Neptune
Dear Darren, we're so happy to hear you love our goods! We look forward to helping with your kitchen! Do reach out if you have any questions around the process or pop into store to discuss with our Kitchen teams.
All my best,
Amy at Neptune Support Office
Antwoord van Neptune
Thank you for your wonderful feedback! We are so pleased to hear that you experienced top quality and great service with care. We truly appreciate your support.
All my best,
Amy at Neptune Support Office
Just taken delivery of the new Eliot…
Just taken delivery of the new Eliot Office desk. Lovely design and excellent quality. Andre and Tomas arrived when they said they would, set the desk up quickly and walked me through the desk’s features. Excellent service all round .
23 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you for your fantastic feedback! We are so pleased to hear how happy you are with your new desk and the excellent service you received from our delivery team.
All my best,
Amy at Neptune Support Office
Outstanding service
I was telephoned by Andre & Tomas to inform me they where20mins away with my delivery from Neptune, very polite & courteous nothing was too much trouble.
23 september 2026
Review zonder uitnodiging
I want to write a review about Alfi…
I want to write a review about Alfi &Josh the delivery guys. I can’t thank them enough for their support and hard work over the last 2 days with 2 Home Design installations! Nothing was too much trouble and they were so polite and helpful to our customers. ⭐️ ⭐️⭐️⭐️⭐️
23 september 2026
Review zonder uitnodiging
Our recent furniture purchases…
Our recent furniture purchases maintained the excellent quality we have come to expect from Neptune. Both delivery teams - Shane and Joe and Alfi and Kiran were brilliant - polite, friendly, careful and put together furniture perfectly.
17 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Keith, we are so pleased to hear that your recent furniture purchases met your expectations for quality. It's wonderful to know that our delivery teams provided such excellent service, being polite, friendly, and careful with the furniture.
All my best,
Amy at Neptune Support Office
Brilliant delivery service today from…
Brilliant delivery service today from Andre and Tomas . Kept updated of arrival time en route .
23 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Gary, we're so happy to hear about your brilliant delivery experience and the excellent updates you received! Thank you for your kind words.
All my best,
Amy at Neptune Support Office
We had looked everywhere for a new…
We had looked everywhere for a new suite but kept returning to the original one we saw in this Neptune store .
It is our favourite Neptune & all the ladies are friendly & helpful .
The lovely Diane was helping us & in conversation we said that we were not sure how to configure it in our lounge . We were totally redecorating & I was also unsure of how to bring my colours together . She suggested we had a visit from one of their interior design team . Hence our journey began with the delightful Debbie Pearce .
She understood exactly what we wanted & spent time on advising & helped us considerably in bringing all our colours & furniture together . I cannot praise her enough & we're both very grateful .
The delivery was exactly as arranged & the guys unpacked all goods carefully & took away all packaging .
Ingrid Harris
Ingrid
2 mei 2026
Review zonder uitnodiging
Antwoord van Neptune
Hi Ingrid,
We are so glad to hear about your wonderful experience with us. It brings us great joy to know that you kept returning to our store for your new furniture suite and that our team made you feel so welcome.
We appreciate you sharing how our team members assisted you throughout your journey. Especially Diane & our Interior Designer Debbie. Finding the right layout and choosing cohesive colors during a complete lounge redecoration can certainly feel overwhelming, so we are delighted that our interior design service provided the exact guidance and clarity you needed to bring your vision to life. Hearing that your space came together so beautifully is truly rewarding for us.
It is also fantastic to know that the delivery process went smoothly, from the precise timing to the careful unpacking and removal of all packaging materials. We always aim to provide a seamless and stress-free service from the moment you step into our showroom until your new furniture is perfectly set up in your home.
Thank you very much for taking the time to leave such kind and detailed feedback. We truly appreciate your support and hope you enjoy your newly decorated lounge for many years to come.
Neptune Delivery
Shane and Joe were friendly, helpful and competent. Many thanks for a great delivery!
22 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Dear Agnieszka, thank you for your wonderful 5-star review! We're so pleased to hear that you are happy with the quality of the products and that your order arrived well-packed.
The customer experience is unsurpassed.
21 september 2026
Antwoord van Neptune
Dear Paul, we're so happy to hear you had such a positive experience with our customer service. We appreciate your kind words!
High quality products
High quality products, safely packaged and delivered.
Delighted with our purchase and would recommend.
21 september 2026
Antwoord van Neptune
Dear Diane, we are so delighted to hear that you are pleased with the quality of our products and our careful packaging. Thank you for your wonderful recommendation!
All my best,
Amy at Neptune Support Office
Kitchen Installation
Lottie, the kitchen designer suggested some excellent ideas during the design process and worked with us through the installation process with regular site visits. Henry and his team kept to the timescale for the installation. They were courteous, tidy and paid great attention to detail. Thrilled with the end result. Would highly recommend to friends and family.
28 juli 2026
Review zonder uitnodiging
Antwoord van Neptune
David thank you so much for your lovely words about your recent experience with our fab team! Enjoy your beautiful new kitchen :-) Team Hailsham x
Amazing design service
We were struggling to know what to do with our living room. It just didn't feel right and we needed help visualising the options we had. That's when Katie at Neptune came in and what an incredible experience it was working with her. From the moment we met her we knew we had found someone that we could trust to help us turn our living room in the family room we wanted. We can not fault the service. Katie took on board everything we wanted and gave us options for things that we didn't think was possible. She helped us to visualise removing our fireplace and flipping the room around so that we could get make the amazing Long Island corner sofa in. Katies attention to detail is second to none. It was so great to see the design come to life and the final piece to this was the room styling. LOVE LOVE LOVE!! Absolutely phenomenal and worth every penny. Our lounge is a statement room of the house and the room we all can't wait to be in after a long day. Thank you Katie for helping us create the family room of our dreams. What an fabulous service and we can not wait to have Katie design all the other rooms in our home :)
21 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you for taking the time to leave such a wonderful review for the home design service with Katie and so happy that you are loving the completed room. We look forward to helping you with the rest of the house. See you soon Becky. Team Hailsham x
Excellent service from Neptune
Excellent service from Neptune, with great communication about delivery. The delivery drivers were very pleasant and helpful—they unpacked the bar stools and took all the packaging away. A wonderful product, and we’re absolutely delighted with them!
16 september 2026
Antwoord van Neptune
Dear Mrs S, thank you for your wonderful feedback! We're so pleased to hear you had such a positive experience with our service and that our delivery team was so helpful. It's fantastic to know you are delighted with your new bar stools.
All my best,
Amy at Neptune Support Office
Incredible customer service
Incredible customer service ! Received a broken plate and after letting them know , a new set was there the next day . Beautiful product and brilliant support
16 september 2026
Antwoord van Neptune
Dear Frankie, we are so pleased to hear about your positive experience with our customer service and the prompt resolution of the issue. We truly appreciate your kind words about our product and support.
All my best,
Amy at Neptune Support Office
We always find the Cambridge Neptune …
We always find the Cambridge Neptune super friendly but Sarah went above and beyond today when we were purchasing a Garden bench.A million thanks again Sarah and to all the other team members
20 september 2026
Review zonder uitnodiging
Antwoord van Neptune
Thank you so much for your lovely review! We’re delighted to hear that Sarah went above and beyond to help you with your garden bench.
I'll make sure your kind words are passed on to her, they’ll absolutely make her day.
We look forward to seeing you again soon.
Best wishes,
Nikki & the Cambridge team
Very helpful and honest
15 september 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.