Neptune Reviews 

Incredible customer service ! Received a broken plate and after letting them know , a new set was there the next day . Beautiful product and brilliant support

We always find the Cambridge Neptune super friendly but Sarah went above and beyond today when we were purchasing a Garden bench.A million thanks again Sarah and to all the other team members

Great service from Andre and Liam
Thank you

I don’t know if it’s a coincidence or not I’ve placed 3 online orders different period of times and not a single time an item was delivered in the end , I was patient, waited twice as long the promised delivery time they always blamed warehouse team in the end of individual order they announced that items are no longer available after weeks of waiting , premium money for premium items but 3 out of 3 orders not a single one was delivered , either it’s a scam or they are totally unreliable. I would suggest to avoid them at any cost.

Very nice product, exactly as described and very well packaged.

Lovely glasses

Really disappointing that after spending thousands on a dining table, and wanting to now spend thousands more on chairs, Neptune will not honour their active discount on dining chairs (when bought with a table). Given the table was purchased just nine months ago, this is really disappointing. Had I known this would be the aftersales customer service I would receive, I would have invested elsewhere

Prompt delivery, on time, lovely Liam and Andre put both pieces together, where I wanted them. They were quick, efficient and very polite

Lovely chairs and very comfy good delivery service arrived on time and Shane and Joe the delivery guys were very polite and efficient
Thank you Neptune

The delivery guys were friendly, professional and explained the product well (Lee & Craig).

Thrilled with my new kitchen - it’s honestly a dream!

Lucy was incredible throughout the whole design process and genuinely made me feel like she was invested in making sure everything was perfect, right through to the installation.

Even the kitchen fitter said it’s the best-quality kitchen he’s ever installed! And I LOVE all the little details - especially the velvet-lined cutlery drawers!

Going with Neptune was only a small step up in price from DIY Kitchens, but the difference in quality feels so, so huge. It’s been an absolute joy, and I can’t wait to spend lots of time in it!

A beautiful tablecloth with a quick delivery

Lovely shop. Lovely staff, discreetly attentive. Thank you Laura for sorting out my voucher issues with no fuss.

Callum & Ryan arrived on time, were courteous and left the boxes in a very tidy manner.

Very professional company. From viewing the product to receiving it

Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful interiors.

The delivery was made to our builders, in our absence.

Easy to order, great comms, arrived on time. Very happy with purchase. Alfi and Josh professional delivery and great service.

Oh Neptune, why do you let tiny issues escalate? The brand damage and loss of goodwill that you cause by nit-picking is absolutely baffling.
I walked into the Guildford store today carrying your "autumn launch" invitation. It had two offers: a £20 voucher to redeem against a purchase of accessories costing £50 or more, and "come and celebrate the launch of our new collection, and enjoy a free jute bag and candle with your purchase". That's it, no small print, no asterisks, no *exclusions may apply*, a straightforward offer.
At the checkout the £20 voucher was applied to my £70 purchase without fuss, but the free bag and candle were not, staff had been told (so they told me) that only purchases above £100 would qualify for the free bag and candle. This is not mentioned anywhere on the printed offer, but when pressed the staff simply repeated the line they'd been given.
Honestly, if you can afford to shop in Neptune you probably don't need a free bag or candle, but that's NOT the point...
The point is that a customer was given every reason to expect an offer, and therefore feels let down when the offer is withdrawn. The loss of goodwill, the negative feelings that all this generates (not to mention a 2 star review) cannot possibly be worth the value of the candle and bag to Neptune.
Why why why does Neptune not see the bigger picture and accept that if conditions were supposed to have been attached to the offer but were overlooked on the printed version, this is a minor error that Neptune should have owned, not passed it on to the customer. Very poor.