Preim Reviews 

PREIM's staff are generally friendly and polite when you speak to them, which is appreciated. However, my experience with the management of grounds maintenance and general site issues has been disappointing.
There often seem to be explanations or excuses when jobs are missed or not completed as expected, rather than proactive action to resolve the problems. Communication can also be frustrating. The company appears to operate through a single mailbox for all enquiries, with residents being asked to state the relevant department in the email subject line. Even then, responses can be inconsistent, and it often feels like pot luck as to whether you receive a reply or how quickly you hear back.
While the customer-facing staff are pleasant, there is definitely room for improvement in communication, accountability, and the follow-through of maintenance and grounds management tasks.
Would I like to see improvements? Absolutely. Better organisation and more reliable responses would make a significant difference to residents' experience.

Excellent service from Preim. They were very helpful in sorting out my blocked drain problem and dealt with it quickly and professionally. Really impressed with the service from start to finish. 5/5 – highly recommended!

Priem have a helpdesk. I think they should be picked up by the trading standards under mis direction
They prevaricate and deny their responsibilities. They deny having a senior manogement team until Encore the owners say they have then they are unavailable. Tom is the most unhelpfull person I have spoken to for a long time The problem is no one cares. The poor house owners have to grin and bear the costs. Check who is the management company before you buy a house . If it is Priem look away.

Abigail manages our estate with care and attention. Always on hand to answer any queries and feeds back meticulously. The Stanmore Crescent estate looks great and residents are happy to live here. Preim, keep up the good work.

Cameron Maguire, the regional and client manager from Preim, is the only reason I am giving a 5 star review. Preim and AXA Insurance, spent 18 Months fobbing me off but once I met Cameron Maguire at our AGM and explained the situation to him he kept his promise, followed up the issue, kept me informed and the problem was resolved within 6 weeks.

Since Karen Oliver and Lisa have become involved as estate management for Valley Fields, I feel that they have a genuine interest in improving the estate, this is not an easy task as a lot of residents show little or no interest in the estate or what the directors and Prime are trying to do, most of the residents see a pot of money but do not fully understand the reason it is there( for the ongoing maintenance and upkeep of the infrastructure of the estate,) The team have brought a new energy to the management of the estate and I look forward to the continued input and results they are helping implement. Well done all.

Can't fault the communication from the team. The estate is tidy and well looked after. Been dealing mainly with Abigail Morton, who has been brilliant. Everything is explained clearly. All avenues are considered. Always tries to get most cost effective solution
, where possible, which is greatly appreciated.

Abigail and the team at Preim have been outstanding with dealing with the day to day issues that arise with our community at Badersfield, Norfolk.
The secret to this success is down to open channels of communication, recognition of the needs for confidentiality, mutual respect for all and a desire to ‘get it right’ for the benefit of the community.
We welcome the site visits and shareholder surgeries during the year, but also acknowledge the exceptional work of John, James and Cheyenne, our amazing on-site team.

Dealing with Abigail Morton has restored my trust in Preim.
I must admit dealing with Damien and Damon left much to be desired.
Sorry for been so "blunt"but they did not seem to have us as residents as a priority whereas Abigail makes you feel important.

I have been living on the Badersfield Estate for 16 years, John, James & Cheyenne are a credit to Preim they keep everywhere looking beautiful at all times of the year on the Estate. They work very hard, they are always friendly and very approachable.
I dread to this what it would look like without them!

I've been a member of the Monksmoor Park Steering Committee for about 7 or 8 years I've found Preim & especially Shaun Mundyto be friendly & easy to deal with. My only concern is when Shaun is not available that concern raised seems to take a long time before you receive a reply.

Cheyenne John and James are a credit to Badersfield the estate always looks immaculately tended.

John, James and Cheyenne are great.
In the 12 years I've been living here the Badersfield estate is always well maintained, they are all very approachable and any issues that may arise are all ways dealt with promptly and professionally. The place wouldn't be the same without them. They are a credit to Preim.

I've been living on Badersfield Estate for 16 years now and I'm very thankful for the ground maintenance team (John, James and Cheyenne).
They work hard in all weather to keep the estate looking immaculate.
They are always approachable and they'll always sort out any maintenance issues you have.
They are an absolute credit to the company.

I’m a resident on the skeyton estate and I love living here.

I can’t thank Abigail Morton enough for being super approachable and attentive. I can always rely on Abbie if I’m needing help with an issue.

Thank you :)

I recently spoke with shivraj regarding a few issues on the woburn drive estate (peterborough) and from start to finish he was professional,polite and knowledgeable he took the time to carefully go through each question I had.
It's refreshing dealing with someone who actually cares about the work they do these days
By the end of our conversation all my queries had been answered/resolved
Shivraj is a credit to preim hopefully he gets some recognition for his hard work
Once again thanks to shivraj for his help

Just wanted to leave a review for Amy Chudyba. She was very helpful when dealing with my query and really did go out of her way to help me. Greatly appreciated in the middle of a heatwave! Thank you Amy!

I have been living on the Badersfield estate for around 3 years and the work that our ground maintenance staff (James & Cheyenne) put into keeping the estate looking immaculate never ceases to amaze me. They are out in all weathers and are always very approachable. They are a testament to the company.

The same also goes to all the Preim office staff and Abbie who is always on hand if there is an issue.

I would like to say that I think Preim are doing a good job with managing our estate. I don't think there are any issues with health and safety issues being resolved.

Oliver has taken over the managing and every time I have contacted/spoke to him, he seems to have the interest of our estate under control.

My main concern is that we recently had our AGM via teams and there was only TWO members of the estate attending, myself and another lady.
Although Oliver conducted the meeting in a professionable way, he was discussing trying to find someone within the estate to become a director to sign off certain aspects of running the estate.
My concerns are that if only TWO people were interested enough to attend the meeting, how are they going to find someone to fulfill this important roll?
Apparently Preim have received communication from someone on the estate but the concerning fact is that this person did not attend the meeting. I can confirm this as it wasn't me or the other lady! These rolls are very important and are not to be taken lightly, so in my opinion its important that the right person taking this roll on is found.

Staff that iv encountered are really professional and responsive. They did a little Easter egg on the Estate for the kids which was nice. I do question the value for money with the Estate fees but the costs have gone up slower than my other bills and I did get a small refund last year.